Typically, when I hear about Mystic Lake from people who used to work there, I don't hear a lot of good. Granted, these people and I work different jobs but nonetheless, I disagree with them. Mystic has treated me well since I've first started. It's taught me how to deal with an upset guest, how to multi-task, talk to people, time management, and so much more.
How my day would start is a walk through with the previous porter to make sure everything is ok and I'm not walking into anything unpleasant. After that, I wait for my manager to give me bar keys so I can begin work on the bars. While waiting, I work on the self serves, fill the restaurants with ice, check the pop, and clean. Once I get keys, I begin to work on the bars by filling them with ice, placing mats, and cutting fruit. Then, I begin a ice run by filling buckets with ice and going self serve to self serve, filling them with ice. Then, at the end of my day, I go for a walk through with the next shift's porter.
Employee cafeteria, fun and exciting work place, overtime, great pay, benefits
Some managers are arrogant, when asked to do extra, it's often asked at the wrong time
you are asked to do way to much for each position.
ENTERTAINMENT TECHNICAL MANAGER (Former Employee) – Prior Lake, MN – November 9, 2015
If they would watch there spending in other areas they would not need to cut there most valuable assets being there staff. The do to many promotions that have little to no return on them when this is not what is driving people to this casino.
good benefits, a lot of pto, competative pay
no job security, they can let you go for no reason at all and will, you often get pulled in many different directions by many different directors and Vice Presidents
Management played the favorites game. Granted it is a Native American establishment, so Native American employees were treated as golden children who could do no wrong, no matter how poor their work ethic was, or how badly the mistreated other workers. Also, everyone dreaded walking into work. It closely resembled walking into occupied Germany, 1942. If someone even thought you looked at them the wrong way, you're in HR, and you'll get fired. If someone hears something, and takes offense, they can totally twist your words, into something you never said, or didn't mean. The supervisors say they have your back in a decision you'll make on the casino floor, but when the guest requests to talk to the supervisor, the supervisor will bend the rules for the guest.
VIP Coordinator/Club Mystic Representative (Former Employee) – Prior Lake, MN – October 30, 2013
I do not understand the other reviews on here. I worked at Mystic Lake for about 3 years before I relocated to a different state, and now I am trying to move back because of this company.
I loved the people I worked with, and the benefits are the best anyone could hope for. Contrary to what others are saying, promotions are very obtainable as long as you're willing to work hard and uphold their core values: guest service! Since it is a 24/7 business, you will work holidays and weekends, but they reward you with great benefits, paid time off, and the joy if working for a company that has proven success!
I would highly recommend working at Mystic Lake if you enjoy a fun, fast paced work environment...if guest service is your skill, you WILL go far, as long as you work hard and keep a smile on your face :)
great benefits, fun work environment, ability to go far!
Front Desk Clerk (Current Employee) – Prior Lake, MN – February 19, 2016
Working at Mystic is a great experience. You do meet a lot of new people that you work with and our guest. It also is a great learning experience that you learn from every coworker that works with you and from management .
Client Systems Analyst (Current Employee) – Minneapolis, MN – May 14, 2012
IT is very broad and a lot of us perform a jack of all trades type of IT. SCCM to Cisco to writing scripts to closet patching to software development and new business ideas can all be done by one person. Compensation can be lower than others but job security is high and most people who work there enjoy the fast pace work that is at Mystic Lake.
great place to learn and evolve
bad compensation when compared to other businesses
Like no other place I worked, and that's not a good thing.
Dual Rate Dealer (Former Employee) – Prior Lake, MN – August 6, 2012
Working in the table games department was not pleasant. Management gets to their spots by pure politics. Rarely do the best people for the jobs get them. This leads to a culture of supervisors who take their jobs too seriously. That isn't to say they are all like that. But the bad ones will put a serious hitch in your step. At the bottom rung of the ladder in this department there is also a pervasive feeling that complainers get fired. This leaves dealers and floors with the feeling that there is little recourse to address any issues. On average I recieved threats of violence once every three months from guests or fellow employees. One manager threatened (be it sarcastically) to kill me in the parking lot. Guests frequently swear at, glare at, or threaten employees. Usually these episodes are resolved by what is more important to management, the employee or the dollar. 99 times out of 100 it is the latter. Part time employees are hired on under the guise of working weekends and holidays only, but then have their schedules changed on a whim. Leading to more friction. And let us not forget that the gaming floor is one of the few remaining smoking environments in the state.
regular work, decent pay, fair benefits
heavy handed management, smoking environment, angry guests
Hotel housemen/housekeeping (Former Employee) – Prior Lake, MN – May 15, 2013
A job were I really never mined coming to work and give my all. Co-workers seemed a little less enthusiastic than myself but getting along with them I would say was the easiest part so I enjoyed the team and the hardest part was driving to and from Minneapolis to prior lake everyday.
Black Jack Dealer (Former Employee) – Gaming floor – January 4, 2013
As a BlackJack Dealer the job can be fun at times if you are people oriented. You do also put up with endless smoke in your face, swearing and occasionally being spit at by the customers. The management "team" will not stand behind you, as the bottom line is the dollar and management is not trained to do much of anything, and is generally uneducated and wouldn't get in the door at most companies. I was harrassed as a woman by management and when I complained I was fired. I also witnesed harassement of gays and minorities. There is nothing you can do about it as you have no worker rights. The casino pays minimum wage and most of the wages are in tips that most dealers feel the casino takes a portion of before they give back as there is no accounting of them. There are health benefits etc. but if you get sick long term ie: cancer, MS etc. you will be fired in order to keep their premiums down just when you need it most. If you need a short term job to put yourself thru college etc. the wages are decent and it is easy to train in (which you pay for, and they make money off of also). Do not complain at all and expect to get sick way more often with all the dirty customers and germs at your face.The hours are awful, and there are no paid holidays etc. Do not take this job seriously, do not eat the food and consider it just a step to a real job and you will be fine. It is better than no job, but not much.
free pop in the break room, no brainer job
bully type poor management, harrasment of women and minorities, no worker rights, smoking and unhealthy workplace
I enjoyed working at Mystic down in the spa because nothing was the same each day. One thing that was not so great was the points system which if you got too many points you could be fired. You would earn 1 point if you clocked in 1 minute late, 12 points was termination.
Supervisor for QAand Release Coordinator (Current Employee) – Shakopee, MN – June 14, 2012
The area I worked in IT is newer for the company and has had bad turnover. I was the 3 or 4 Supervisor in 2 yrs. Both of my QA reports were new, the prior ones left the company. The Director of IT is the 4 one in 2 years also. The old staff is very resistant to the processes we were trying to introduce, Change Management and formal testing.
I enjoyed what it did with analysis of jobs and pay.
Compensation Analyst (Former Employee) – Prior Lake, MN – July 16, 2014
Analysis of jobs. Comparable pay. Became a CCP. Had a great boss. Found those who owned the business difficult to deal with at times. Enjoyed working with review software, and creating cost analysis spreadsheets.