Help Desk Technician
N3 Government Solutions - Anniston, AL

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Position Summary:
Experience installing PC software and hardware in network environment. Troubleshoots and resolves problems with networked PCs and other networked hardware and software.

Requirements:
Required Certs for this position include one of the following:
Security +, GSEC, SCCP, CISA, GSE, GCIH, or CISSP

AND one of the following:
MCDST, MCITP EDST, MCITP EDA, MCM, MCSA Windows 7, MCSE Desktop Infrastructure, MCTS Windows 7, MCP Windows XP - Exams 70-270, 70-271 and/or 70-272

1.Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
2.Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment.
3.Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).
4.Certified knowledge of Microsoft Windows desktop operating systems and knowledge of applications, System Management Software, Microsoft's Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
5.Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
6.Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
7.Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems.
8.Knowledge of IBM's Customer Information Control System (CICS) and Virtual Telecommunications Access Method Printer Support System (VPS) to restart printers and printer output.
9.In depth understanding of IBM's NetView to restart 3270 terminal emulation accessing TSO (Time Sharing Option) and CICS (Customer Information Control System).
10.Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.
11.Demonstrated understanding of Radio Frequency (RF) hardware and infrastructure and the ability to perform minor repairs or configurations.
12.Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
13.Understanding and knowledge of Windows 7 and MS Office; to include any subsequent releases/upgrades.
14.Expertise to install and support workstation hardware and software, to include depot-unique items.

Competitive Salary, 10 Paid Holidays, 10 days PTO based on experience, 401K and more!


Indeed - 20 months ago - save job