Helpdesk/Desktop Support
NCW Resources LLC - Dallas, TX

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US Citizen and clearable required
Pay Rate ~23/hr
Location: Govt. Agency in Dallas, TX 75201
Contract Position through September 2013

The Helpdesk Support Tier II personnel will be required to include:
Desk-side Support
Provide technical desktop PC hardware and software support that involves the planning and delivery of technical customer support services, including installation, configuration, deployment, troubleshooting, and/or training, in response to customer requirements related to Personal Computer (PC) software and hardware, Local Area Networking (LAN), physical setup and movement of network, PC and audiovisual equipment.
Deliver customer/technical support services, including installation, configuration, troubleshooting, customer assistance, and technical training, in response to customer requirements to an audience of varying technical abilities.
Develop, propose, update and maintain technical documentation (knowledge based articles, SOPS, etc) as it pertains to the supported desktop PC hardware and software and resolution of customer incidents and service request.
Support blackberry/cellular devices, digital photograph equipment and processes.
Conduct and/or support lunch and learns.
Provide ad-hoc training for field office, customer meetings, and support staff conferences on standard software and new technology.
KSAs
Knowledge of ticketing system software e.g. Remedy Help Desk System is desired.
Experience: 3-5 years

Education Required:
Associate's desired.
One or more IT certification(s): A+, MCDST, Network+, MCP or ITIL v3
Travel Required: 25% +