Jr. Systems Administrator
NCW Resources LLC - Rockville, MD

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New position located in Rockville, MD
Salary - depends on experience (55-60k)

Must be able to pass background and drug screening and be available to occasionally work evening or weekends to support users or to perform program and system testing

Job Description:
Perform Helpdesk Tier 1-3 with some Systems Administrator responsibilities.
Effectively maintain, and support information systems in a wide range of computing
environments using Microsoft Windows 2008 servers and the BackOffice suite of software. Principally
provides technical services to internal customers
Administer servers, desktop computers, printers, switches, firewalls, phones, smartphones,
iPads, software deployment, security updates and patches
Add, remove and update user account information in Active Directory
Support LANs, WANs, Internet and intranet systems
Troubleshoot problems reported by users via Helpstar ticketing system with accuracy and
swiftly resolve and apply solutions.
Respond to user helpdesk requests and provide tier 1/tier 2/tier 3 user support for resolving
problems with computer hardware, software and network connections.
Install new and upgrades to Windows PC operating systems as well as various hard and
software products.
Perform necessary maintenance to support the network & users

Experience working with MS Windows 2003/2008 environment
Knowledge of VMware, Linux & Sharepoint is a plus
Aptitude to work with computer equipment
Solid Windows troubleshooting skills
Experience with MS Office Suite
Must be able to lift and/or move personal computers, personal printers, etc. (about 60 lbs.)
Ability to work with novice to experienced computer users
Ability to juggle various tasks at one time and determine their priorities
Ability to maintain confidentiality as required
Good oral and written communication skills
Experience with scripting helpful