Counselor - (CBC, TDT) (Former Employee) – Newport News, VA – July 13, 2017
Work/Life balance is difficult to achieve when working in excess of 50 hours per week with no compensation for "indirect" time (paperwork - which takes up the majority of your time - meetings, emails, phone calls, ect); much of which occurs outside of regular working hours. You are expected to work in excess of 3 to 4 hours per day outside of the regular "9 - 5" due to the many hats/ roles you are expected to fill with very minimal compensation if any at all for the extra work you do. Compensation is based primarily on "direct" time spent face-to-face with clients (this is done so the company can profit from the hours billed to Medicaid and compensate you a small portion of the amount they've received from billing). Your work day can vary widely - anywhere from 9 or more hours a day to 1 or no hours per day (clients may cancel or no show for reasons outside of the employee's control). Management was fair, however there appears to be a general lack of cohesion among management staff as there is a lot of competitiveness and misinformation funneled down to employees. The most enjoyable part of the job is working with clients. The most difficult part is feeling as if you are being taken advantage of as an employee for the company's profit (low compensation with an expectation of high productivity). Also, job security is unstable being that the positions outside of administrative work are primarily client driven. If you value your family life and time spent obtaining multiple degrees, then NCG may not be the place for you.
Low compensation and inconsistent pay; almost impossible work/life balance