National Counseling Group Employee Reviews

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No consistency of information, very misleading!
Community Counselor (Current Employee) –  Annandale, VAAugust 10, 2017
I wouldn't recommend this place to anyone that needs to have a salary to count on. You are overworked, expected to do many things without clear directions or consistency of information and supervisors are just very misleading with information. It's like they do not have their things together and do not know how to manage a team. You are basically working odds hours. Expecting and hoping that a client doesn't cancel, having to input so many unnecessary information in client profiles and basically doing more typing work then necessary. If you want to maintain a piece of mind and sanity, don't work at NCG.
Pros
Gain Experience in MH
Cons
Salary, Hours, No Personal Life, Driving, Poor management, Inconsistency
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Great company
Community Counselor (Current Employee) –  Annandale, VAAugust 8, 2017
NCG is a great company with great opportunities. However, the work can be challenging because you're working with clients with mental health diagnoses and the schedule can be challenging . If your long-term goal is to become licensed you will gain greater experience. The management team is supportive and work environment/site culture is very positive.
Pros
Flexibility and experience
Cons
Navigating your schedule
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Be Warned!
Counselor - (CBC, TDT) (Former Employee) –  Newport News, VAJuly 13, 2017
Work/Life balance is difficult to achieve when working in excess of 50 hours per week with no compensation for "indirect" time (paperwork - which takes up the majority of your time - meetings, emails, phone calls, ect); much of which occurs outside of regular working hours. You are expected to work in excess of 3 to 4 hours per day outside of the regular "9 - 5" due to the many hats/ roles you are expected to fill with very minimal compensation if any at all for the extra work you do. Compensation is based primarily on "direct" time spent face-to-face with clients (this is done so the company can profit from the hours billed to Medicaid and compensate you a small portion of the amount they've received from billing). Your work day can vary widely - anywhere from 9 or more hours a day to 1 or no hours per day (clients may cancel or no show for reasons outside of the employee's control). Management was fair, however there appears to be a general lack of cohesion among management staff as there is a lot of competitiveness and misinformation funneled down to employees. The most enjoyable part of the job is working with clients. The most difficult part is feeling as if you are being taken advantage of as an employee for the company's profit (low compensation with an expectation of high productivity). Also, job security is unstable being that the positions outside of administrative work are primarily client driven. If you value your family life and time spent obtaining multiple degrees, then NCG may not be the place for you.
Pros
Working with people
Cons
Low compensation and inconsistent pay; almost impossible work/life balance
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Stressful
Lead Payment Poster (Current Employee) –  Richmond, VAJuly 11, 2017
NCG is a very stressful place to work. They are under staffed and give the little staff that they have to much to do and expect all deadlines to be met.
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Horrible job if you're looking for stable employment
Community-Based Counselor (Former Employee) –  Annandale, VAJune 27, 2017
The management was great, but the job itself was stressful. If you're living in Northern VA, expect A LOT of travel and very little compensation. This was basically a fee for service job. If your client cancels...you don't get paid, even if you drive 45 minutes to their home and wait for them for an hour! There's a lot of pressure to get hours, so expect to work 6-7 days a week, but not fully get paid for all of your hours. It was nearly impossible to budget since you never knew how compliant clients would be. I really struggled with not having any set expectations about my salary. Things may have changed, but when clients would cancel, you would be required to use your Paid Time Off to make up the hours. So, while the company always talked about self-care, it was really hard to do it with no PTO truly available.

The supervisors (most anyhow) were knowledgeable and the director cared a lot about staff and would bend over backwards trying to advocate for or assist us. It seemed like there was a disconnect between the site and all higher levels. Many changes and expectations didn't seem in line with what was best for us, but the supervisors and director would always be supportive and encourage us when necessary.

The turnover is bad, as there are a lot of other companies in the area that pay more and offer more stability. This was the most difficult part as clients and referral sources would have a lot of questions and provide poor feedback about the turnover.

The upside to this job is that you will learn A LOT since you're working with clients with severe
  more... mental illness or behavioral issues. The staff meetings and supervisions were helpful (and even fun sometimes). They really tried to create a "family-like" feeling within our site which was nice.



**Ended employment in 2016
  less
Pros
flexible schedule, clinical growth
Cons
cancellations, poor caseloads, low pay, poor work/life balance, minimal incentives
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TDT counselor @ NCG
Counselor (Current Employee) –  Roanoke, VAMay 25, 2017
National Counseling group is a good place to work. They pay fair, but not over the top. The supervisors always support you and are easy to talk to. They are understanding and kind.
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Too many politics, not enough care
Community Based Counselor II (Former Employee) –  Culpeper, VAMarch 29, 2017
As an "at-will" employee they take full advantage of their ability to terminate without reason. Contracts / pay can be changed by the company with little notice and does not require employee agreement. Concerns are not appreciated and are often followed with repercussions, so if you're wise you will keep all work-related issues to yourself. Client care is based on convenience with how quickly they can be assigned, so expect to travel a lot.
Pros
Great counselors
Cons
Bad leadership
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Great
Community Based Counselor II (Former Employee) –  Virginia Beach, VAMarch 21, 2017
National Counseling Group allowed the employee to work independently and provided a great support management team. The staff provided trainings where we were able to learn all areas of mental health training and often times role playing was at the top of the charts. Employees were motivate to be successful because of the management teams pushing us to great lengths.
Pros
awesome managers
Cons
Challenging clients some times cancelled sessions making hours decreased
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Great supportive environment
Community Based Counselor II (Former Employee) –  Charlottesville, VAMarch 15, 2017
Given the tough field of mental health NCG Charlottesville is the best place to work. Work life balance is difficult in this field and the supervisors are always looking out for their employees. This company is ethical, provides ongoing training and support and makes every effort to ensure employees are satisfied. If you put effort in you will be supported and rewarded.
Pros
Awesome people to work with, understanding of personal care, supportive, changed pay to meet employee needs
Cons
The mental health field is stressful, evenings and weekends are necessary to ensure clients needs are met
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Productive and fun place to work
Internship (Current Employee) –  RichmondMarch 5, 2017
This agency is a great place to work. The management really cares about their staff, and strives to help them succeed. I have been an intern here for the past year and a half and have loved every moment of it. They do their best to advance the community, and focus on any community they are able to reach.
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The Ying And Yang
Counselor (Current Employee) –  Richmond, VAFebruary 11, 2017
Overall its a great place to start when you are first coming out of school or if you are not interested in an office job in the mental health field. The supervisors are helpful and use to do the work, so it makes a major difference when they give you insight. Its not a lot of turnover of counselors considering the intense work.. The directors makes it feel like a family environment. They are the Ying and Yang, because they both have different gifts that support the growth and leadership of the site. They make it easier to stay because of the professional and personal support you receive.

The cons would be its not a job for the faint of heart. Its direct work with clients with mental health issues, so each week is a different adventure. You can also get burned out if you are not aware of your own limitations.
Pros
Great support
Cons
Can get burned out
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Tdt
Therapeutic Day Treatment Counselor (Former Employee) –  Culpeper, VAJanuary 30, 2017
I worked with students with severe Emotional Disturbances one on one and also in the classroom. I worked with teachers and the school psychologist on strategies for each student.
Pros
support of the school
Cons
supervisor, progress notes
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Misleading
CBC (Current Employee) –  VirginiaJanuary 9, 2017
The hype of a top voted employer ends just where it began, the marketing. Management seems to be pulled in too many directions, unprofessional or just inexperienced. Training is sad. Their mentor program may be helpful for some but for me was less than. Lines of communication are not open. Unprofessional appearance.
Pros
Health insurance, a job
Cons
management, training, pay
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Okay if you're in the loop
Counselor (Former Employee) –  Winchester, VADecember 12, 2016
It's an okay job as long as the boss knows you and you're "in the loop". It was a fun job when the boss wasn't around to scare you or breathe down your neck. Management was kind of a joke to be honest. Decent hours if you work TDT, but don't let management persuade you into driving your kids around like you're a taxi service for free.
Pros
awesome training, good pay
Cons
inexperienced management, unprofessional leaders
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Don't expect to make any money while working here
Community Based Counselor II (Current Employee) –  Annandale, VADecember 6, 2016
The initial offer letter makes the position sound very attractive- don't buy into it. The base salary is very low (actually barely livable) and if you live in the DC area is is almost impossible to make more than your base. The management at Annandale is by far the best management I have ever worked with and they will fight for you tooth and nail, however the corporate chain does not look out for its community based counselors.
Pros
Great management at the Annandale branch
Cons
pay, hours, no room for advancement, corporate is not transparent
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Good platform to grow
Counselor (Current Employee) –  Fredericksburg, VADecember 6, 2016
High standards of community mental health. Could definitely tell a difference from previous employer that did similar work. Ethical and supportive. The work is demanding and emotionally draining given the clients' high needs. Supervisors are very supportive. Good place to pursue credentialing. Compensation and benefits are good. Training has been best I have experienced. Takes getting used to nights and weekends work, but I enjoy the ability to work on my schedule.
Pros
Supervisors and management support
Cons
nights and evenings - life balance can be challenging
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Great place to make good money while helping others
Community Based Counselor II (Current Employee) –  Culpeper, VANovember 17, 2016
This is a great place to work. All of the staff, including management treat one another as family and no matter what role a person has, everyone is treated equally. There is flexibility as you make your own schedule. High rate of pay and the flexibility provides unlimited earning potential...what you make depends on what you do. The only cons would be learning how to balance client cancellations and learning how to make your schedule feasible for you. Evenings are weekends are part of the job, but again - the schedule is pretty flexible and there is a balance of daytime and evening cases. There are always cases available and the manangement team is pretty good about increasing or decreasing caseloads quickly when you express a need or concern regarding hours. You can make really good money if you learn how to balance your schedule and build rapport so you don't have cancellations.
Pros
Flexibility, High pay rates, Unlimited income potential, Friendly staff, Consistent Teamwork, Family environment
Cons
Work/Life balance, Cancellations
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Care about what they do
Community Based Counselor (Current Employee) –  Richmond, VAOctober 28, 2016
I have been with the company for about a year. Its a lot of hard work but I enjoy serving clients and making a difference. I have been with other in-home companies but this one is the best. The environment is laid back and the management team is very supportive. I have never worked at a place where one of the directors will just call you to see how you are doing. Who does that anymore? My last job, leadership rarely talked to me. Must less if they knew my name. The only part of the job that I wish I could change is burnout. But this is an expectation when you work in the helping field.
Pros
Leadership really cares/flexible schedule/place to grow
Cons
Burnout is common, clients are unpredictable
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Great place to work..
Qualified Mental Health Professional-A/C (Current Employee) –  Culpeper, VAOctober 12, 2016
Awesome place to work, positive attitude from management and co-workers. Team work through out the overall agency. The environment is like a family setting.
Pros
Can make lots of money.
Cons
Driving around sucks.
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No family? no job ethics? no problem here.
Community Based Counselor II (Former Employee) –  Roanoke, VAAugust 26, 2016
If you have a family, too bad. They don't matter in the grand scheme of things.

Your job may be at risk if you don't do the unethical things they may expect now and again... and you'll probably take the fall for complying...

Oh, and all those people that say they support you, will be across the table pointing the finger at you in the end (ya know, to make them look good for the company)
Pros
Chance to help kids and families
Cons
Don't be too ethical, cause you'll fail.
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Overall rating

3.0
Based on 59 reviews
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Ratings by category

Work/Life Balance
2.5
Compensation/Benefits
3.2
Job Security/Advancement
2.7
Management
3.1
Culture
3.0