This is a good place to work if you really need the money.
Client Success Representative (Former Employee) – New York, NY – August 7, 2017
You are consistently being monitored and graded on your work including your tone on phone calls. The hours are longer than normal business hours (typically 9 AM - 6 PM with one day of the week ending at 7 PM) with a predetermined hour of lunch and two 15 minute breaks that cannot be moved daily.
Good pay and benefits
Constant monitoring and no individuality or freedom in the role
Financial Analyst (Former Employee) – New York, NY – June 1, 2017
Typically go in at 9.30am and basically make calls and speak to creditors on behalf of clients and negotiate client debts and try to resolved debt in least amount of time in the best interest of the client behalf.
Legal Negotiator (Former Employee) – New York, NY – April 7, 2017
Long Hours, Great Culture Be ready to get your foot in the door in the Financial Sector yadayada... heres what you wanna know:
Clients are people in like 10k+ of debt, sometimes debt is sued for by the collectors so there is a legal team too.
Your job is to call the collectors or law collection firm and negotiate settlements for clients. Your commission is based on the amount you save the clients. Legal gets paid a little bit more on base, and their commission is boosted a bit as well because their settlements obviously include a little more work. At the end of the day, the break down makes the employees in Legal and Regular earn about the same.(so maybe one may suggest doing the easier job for the same money)
Customer Service Representative (Current Employee) – New York, NY – January 23, 2017
Great work environment. Upper management in CS is great, everyone is very welcoming. There are cons as any other job/position but for the most part this is great company to work for and great pay compensation.
Team Leader/Supervisor (Former Employee) – 11 Broadway New York, NY – January 11, 2017
I loved working here at National Debt Relief, I learned a lot of valuable sales and life lessons and I was able to really prove myself in a fast paced environment and produce at the highest level while truly cultivating a company that helps empower the lives of its team and clients.
Account Executive (Former Employee) – Santa Monica, CA – December 28, 2016
Fun culture, great recognition and rewards. Long hours but worth the work. I enjoyed all of the perks and bonuses that came with the fun atmosphere. Leaders show patience and confidence in their teams.
Sales (Former Employee) – New York, NY – October 11, 2016
The turn over rate is ridiculously high! If you're not the best friend/mate of a manager your days are numbered. The HR managers are a joke! They take no one serious, including themselves. This company would be better off letting toddlers run the HR department. This is one big FRAT BOY house. The CEO is too busy trying to appear "cool with the boys'' who work in the sales department instead of doing their job. There is no sense of professionalism here. If you think a wet card board box behind a dumpster is a classy place to hangout then this may be the place for you!
Sales~Work Hard and it Really Does Pay! NO COLD CALLS EVER!
Certified Debt Specilist (Current Employee) – New York, NY – July 19, 2016
I have been in Sales for a few years now and make a decent living. I was nervous to do Sales as this was my first real Sales job per say. This is definitley the best place I have ever worked! I admire our VP Manager of the ENTIRE Sales floor, the CEO and HR. They have come such a long way in the last few years as we expanded, that alone makes me proud to work for this company. They always keep things positive, the managers, sales floor managers are friendly and always there to help out or answer any questions you have. They are very giving and nice.They keep you motivated and on your toes they will hand hold you to be the best! They will do whatever you need to suceed if your open to it.
If you are hungry, the money is there. Awards line the hallways for those who are hungry. However, the trade off is working15 hours a day 6 days a week.You do not have to work that many hours of course but if you want to be one of the ones who make alot of money, that is how you do it.
Mind you, it is Sales and it is very hard at times especially with the luck of the draw. However, if you put in the time and effort, they do reward you nicely. The job is easy since your educating people on how debt really works but some people just arent open to education.
Fun co workers and bosses. Such a great culture and enviroment!
If you want to make serious cash..you need to be there 15hrs a day.
Micromanaged as if adults are kids. Every single minute here must be accounted for, even using the bathroom
Customer Service Representative (Former Employee) – New York, NY – June 1, 2016
Not every department is the same, so I will only speak for customer service. It is an easy job to do, however it is management that makes it unbearable. They constantly implement new rules without telling employees and they get in trouble for it. You constantly feel your job is at stake and the company makes mistakes all the time and want to pin it on the customer service rep because they're at the bottom of the totem pole. They have unrealistic expectations of you working an 8 hr shift with barely any breaks and if you go to the bathroom you have to make sure that time is accounted for. If you end up working here, treat every check like your last and do not completely rely upon it. I've literally seen supervisors conspire against customer service representatives.
Client Service Specialist (former employee) (Former Employee) – 11 Broadway 16th Floor New York, NY – May 12, 2016
Don't BELIEVE THE HYPE!!! One lie after another!!!
The description should say "we promote those we like and kisses our butts". It is NOT entirely based on merit. The place is one big revolving door. So many good, hard working people have been forced out and/or fired from this place for NO reason. People have also came in as Specialists with no knowledge of the business while getting paid more than people who are knowledgeable and far more deserving of the promotions.This job doesn't require ANY degree to accomplish the duties. There are people there with HS Diplomas as their highest grade completed.
This job CAN BE very likeable as it is NOT hard to accomplish. It is the POWERS THAT BE who make things FAR MORE DIFFICULT than it should be.
***FAIR WARNING TO THOSE APPLYING: ALWAYS HAVE A PLAN B. THIS JOB CAN SURPRISE YOU AT ANY GIVEN MOMENT AND POOF...THERE GOES YOUR LIVELIHOOD!!!
So many good people and mostly pleasant customers.
Management, favoritism, tainted bonus structures, false accusations, unprofessional work environment, lies, very unstable job security