National Debt Relief Employee Reviews

Found 59 reviews matching the search
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Excellent learning environment financially. Competitive Friendly, Uncapped Earnings.
IAPDA Certified Debt Specialist (Former Employee) –  New York, NYSeptember 2, 2017
UNCAPPED EARNINGS POTENTIAL.
CAREER & GROWTH ADVANCEMENT.
Tricky Work/Life Balance.
Friendly Staff.
Helpful management.
Highly Competitive yet friendly environment.
Great Learning Environment financially.
Pros
Competitive Friendly
Cons
Work Life Balance
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This is a good place to work if you really need the money.
Client Success Representative (Former Employee) –  New York, NYAugust 7, 2017
You are consistently being monitored and graded on your work including your tone on phone calls. The hours are longer than normal business hours (typically 9 AM - 6 PM with one day of the week ending at 7 PM) with a predetermined hour of lunch and two 15 minute breaks that cannot be moved daily.
Pros
Good pay and benefits
Cons
Constant monitoring and no individuality or freedom in the role
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Great company with great worth
Client Success Team Lead (Current Employee) –  New York, NYJuly 24, 2017
Fantastic opportunities in career development
Great performance incentives
Amazing staff and leadership
Thorough training
Continuously growing company
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Relaxed and Fun
Financial Analyst (Former Employee) –  New York, NYJune 1, 2017
Typically go in at 9.30am and basically make calls and speak to creditors on behalf of clients and negotiate client debts and try to resolved debt in least amount of time in the best interest of the client behalf.
Pros
laid back Environment
Cons
no pay lunch
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Long Hours Mediocre Compensation
Account Executive (Former Employee) –  New York, NYMay 22, 2017
You will be expected to work 10 or more hour days. Certain employees are given best leads. Management varies from decent to terrible. Don't expect to leave your desk at all during the day.
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Owners care about the workers
Operations Lead (Former Employee) –  New York, NYMay 4, 2017
The owners care about the workers however the Customer Service management does not share the same values. Favoritism plays a major role in the hierarchy of the company.
Pros
Events
Cons
Customer Service VP
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Long Hours, Great Culture
Legal Negotiator (Former Employee) –  New York, NYApril 7, 2017
Long Hours, Great Culture
Be ready to get your foot in the door in the Financial Sector yadayada... heres what you wanna know:

Clients are people in like 10k+ of debt, sometimes debt is sued for by the collectors so there is a legal team too.


Your job is to call the collectors or law collection firm and negotiate settlements for clients. Your commission is based on the amount you save the clients. Legal gets paid a little bit more on base, and their commission is boosted a bit as well because their settlements obviously include a little more work. At the end of the day, the break down makes the employees in Legal and Regular earn about the same.(so maybe one may suggest doing the easier job for the same money)


Regular Negotiators: 30k base + Comish

Legal Negotiators: 35k + Comish

Very nice upper management. Don't slip though..
Pros
nice people and great training
Cons
long hours, low base pay, kool-aid atmosphere
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Fun work place, room for growth
Customer Service Representative (Current Employee) –  New York, NYJanuary 23, 2017
Great work environment. Upper management in CS is great, everyone is very welcoming.
There are cons as any other job/position but for the most part this is great company to work for and great pay compensation.
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Great work environment and company
Team Leader/Supervisor (Former Employee) –  11 Broadway New York, NYJanuary 11, 2017
I loved working here at National Debt Relief, I learned a lot of valuable sales and life lessons and I was able to really prove myself in a fast paced environment and produce at the highest level while truly cultivating a company that helps empower the lives of its team and clients.
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Great place to work
Account Executive (Former Employee) –  Santa Monica, CADecember 28, 2016
Fun culture, great recognition and rewards. Long hours but worth the work. I enjoyed all of the perks and bonuses that came with the fun atmosphere. Leaders show patience and confidence in their teams.
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Growing Organization
Customer Service Representative (Former Employee) –  New York, NYDecember 20, 2016
Growing organization that dedicates itself to providing exceptional customer service. Detailed performance monitoring implemented to ensure staff members are well trained.
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High Stress often lower profit.
Account Executive (Current Employee) –  New York, NYDecember 9, 2016
You will work 9-10 or more hours a day and really won't have much time to leave your desk. High pressure to perform, moderate commission payout.
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Don't waste your time!!
Sales (Former Employee) –  New York, NYOctober 11, 2016
The turn over rate is ridiculously high! If you're not the best friend/mate of a manager your days are numbered. The HR managers are a joke! They take no one serious, including themselves. This company would be better off letting toddlers run the HR department. This is one big FRAT BOY house. The CEO is too busy trying to appear "cool with the boys'' who work in the sales department instead of doing their job. There is no sense of professionalism here. If you think a wet card board box behind a dumpster is a classy place to hangout then this may be the place for you!
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Nothing But Lies
National Debt Relief (Former Employee) –  Las Vegas, NVOctober 10, 2016
All I Will say is good luck and pay attention to their slick words. They have a way of making everything sound good when its all lies.
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Nice place to work
Customer Service Representative (Former Employee) –  New York, NYOctober 4, 2016
Long day on phones, but very cool place to work. Learned how to better help those in a financial bind. Co workers were amazing. hardest thing was getting laid off
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Sales~Work Hard and it Really Does Pay! NO COLD CALLS EVER!
Certified Debt Specilist (Current Employee) –  New York, NYJuly 19, 2016
I have been in Sales for a few years now and make a decent living. I was nervous to do Sales as this was my first real Sales job per say.
This is definitley the best place I have ever worked! I admire our VP Manager of the ENTIRE Sales floor, the CEO and HR. They have come such a long way in the last few years as we expanded, that alone makes me proud to work for this company. They always keep things positive, the managers, sales floor managers are friendly and always there to help out or answer any questions you have. They are very giving and nice.They keep you motivated and on your toes they will hand hold you to be the best! They will do whatever you need to suceed if your open to it.

If you are hungry, the money is there. Awards line the hallways for those who are hungry. However, the trade off is working15 hours a day 6 days a week.You do not have to work that many hours of course but if you want to be one of the ones who make alot of money, that is how you do it.

Mind you, it is Sales and it is very hard at times especially with the luck of the draw. However, if you put in the time and effort, they do reward you nicely. The job is easy since your educating people on how debt really works but some people just arent open to education.
Pros
Fun co workers and bosses. Such a great culture and enviroment!
Cons
If you want to make serious cash..you need to be there 15hrs a day.
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fun place to work
Underwriter (Former Employee) –  New York, NYJuly 4, 2016
fun place to work
everything was merit based
taught me alot about corporate america and how things function at such a high rate
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Micromanaged as if adults are kids. Every single minute here must be accounted for, even using the bathroom
Customer Service Representative (Former Employee) –  New York, NYJune 1, 2016
Not every department is the same, so I will only speak for customer service. It is an easy job to do, however it is management that makes it unbearable. They constantly implement new rules without telling employees and they get in trouble for it. You constantly feel your job is at stake and the company makes mistakes all the time and want to pin it on the customer service rep because they're at the bottom of the totem pole. They have unrealistic expectations of you working an 8 hr shift with barely any breaks and if you go to the bathroom you have to make sure that time is accounted for. If you end up working here, treat every check like your last and do not completely rely upon it. I've literally seen supervisors conspire against customer service representatives.
Pros
you get to meet a lot of people
Cons
arbitrarily applying rules
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Enter at your own risk!!!
Client Service Specialist (former employee) (Former Employee) –  11 Broadway 16th Floor New York, NYMay 12, 2016
Don't BELIEVE THE HYPE!!! One lie after another!!!

The description should say "we promote those we like and kisses our butts". It is NOT entirely based on merit. The place is one big revolving door. So many good, hard working people have been forced out and/or fired from this place for NO reason. People have also came in as Specialists with no knowledge of the business while getting paid more than people who are knowledgeable and far more deserving of the promotions.This job doesn't require ANY degree to accomplish the duties. There are people there with HS Diplomas as their highest grade completed.

This job CAN BE very likeable as it is NOT hard to accomplish. It is the POWERS THAT BE who make things FAR MORE DIFFICULT than it should be.

***FAIR WARNING TO THOSE APPLYING: ALWAYS HAVE A PLAN B. THIS JOB CAN SURPRISE YOU AT ANY GIVEN MOMENT AND POOF...THERE GOES YOUR LIVELIHOOD!!!
Pros
So many good people and mostly pleasant customers.
Cons
Management, favoritism, tainted bonus structures, false accusations, unprofessional work environment, lies, very unstable job security
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Energetic
IAPDA Certified Debt Settlement Specialist (Current Employee) –  New York, NYJanuary 15, 2016
NDR was an energetic environment and exciting workplace but they required 10 plus hours a day. The requirement didn't allow for a healthy work/life balance.
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Overall rating

4.0
Based on 61 reviews
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Work/Life Balance
3.6
Compensation/Benefits
4.1
Job Security/Advancement
3.6
Management
3.8
Culture
4.0