Current Employee (Current Employee) – New York, NY – September 5, 2013
I have just recently began my career at NDR. All I can say so far is that I love it! Everyone from the owners to employees and management are extremely helpful and friendly. I have never worked for a company that makes me really feel like an asset to the team such as NDR does. In the short time I have been here I have learned so much about not only the company but my field as well. I can't wait to further expand my knowledge and insights into the company.
Friendly staff, helpful/insightful management, great location
Customer Service Representative (Current Employee) – New York, NY – January 23, 2017
Great work environment. Upper management in CS is great, everyone is very welcoming. There are cons as any other job/position but for the most part this is great company to work for and great pay compensation.
Team Leader/Supervisor (Former Employee) – 11 Broadway New York, NY – January 11, 2017
I loved working here at National Debt Relief, I learned a lot of valuable sales and life lessons and I was able to really prove myself in a fast paced environment and produce at the highest level while truly cultivating a company that helps empower the lives of its team and clients.
Account Executive (Former Employee) – Santa Monica, CA – December 28, 2016
Fun culture, great recognition and rewards. Long hours but worth the work. I enjoyed all of the perks and bonuses that came with the fun atmosphere. Leaders show patience and confidence in their teams.
Sales (Former Employee) – New York, NY – October 11, 2016
The turn over rate is ridiculously high! If you're not the best friend/mate of a manager your days are numbered. The HR managers are a joke! They take no one serious, including themselves. This company would be better off letting toddlers run the HR department. This is one big FRAT BOY house. The CEO is too busy trying to appear "cool with the boys'' who work in the sales department instead of doing their job. There is no sense of professionalism here. If you think a wet card board box behind a dumpster is a classy place to hangout then this may be the place for you!
Sales~Work Hard and it Really Does Pay! NO COLD CALLS EVER!
Certified Debt Specilist (Current Employee) – New York, NY – July 19, 2016
I have been in Sales for a few years now and make a decent living. I was nervous to do Sales as this was my first real Sales job per say. This is definitley the best place I have ever worked! I admire our VP Manager of the ENTIRE Sales floor, the CEO and HR. They have come such a long way in the last few years as we expanded, that alone makes me proud to work for this company. They always keep things positive, the managers, sales floor managers are friendly and always there to help out or answer any questions you have. They are very giving and nice.They keep you motivated and on your toes they will hand hold you to be the best! They will do whatever you need to suceed if your open to it.
If you are hungry, the money is there. Awards line the hallways for those who are hungry. However, the trade off is working15 hours a day 6 days a week.You do not have to work that many hours of course but if you want to be one of the ones who make alot of money, that is how you do it.
Mind you, it is Sales and it is very hard at times especially with the luck of the draw. However, if you put in the time and effort, they do reward you nicely. The job is easy since your educating people on how debt really works but some people just arent open to education.
Fun co workers and bosses. Such a great culture and enviroment!
If you want to make serious cash..you need to be there 15hrs a day.
Micromanaged as if adults are kids. Every single minute here must be accounted for, even using the bathroom
Customer Service Representative (Former Employee) – New York, NY – June 1, 2016
Not every department is the same, so I will only speak for customer service. It is an easy job to do, however it is management that makes it unbearable. They constantly implement new rules without telling employees and they get in trouble for it. You constantly feel your job is at stake and the company makes mistakes all the time and want to pin it on the customer service rep because they're at the bottom of the totem pole. They have unrealistic expectations of you working an 8 hr shift with barely any breaks and if you go to the bathroom you have to make sure that time is accounted for. If you end up working here, treat every check like your last and do not completely rely upon it. I've literally seen supervisors conspire against customer service representatives.
Client Service Specialist (former employee) (Former Employee) – 11 Broadway 16th Floor New York, NY – May 12, 2016
Don't BELIEVE THE HYPE!!! One lie after another!!!
The description should say "we promote those we like and kisses our butts". It is NOT entirely based on merit. The place is one big revolving door. So many good, hard working people have been forced out and/or fired from this place for NO reason. People have also came in as Specialists with no knowledge of the business while getting paid more than people who are knowledgeable and far more deserving of the promotions.This job doesn't require ANY degree to accomplish the duties. There are people there with HS Diplomas as their highest grade completed.
This job CAN BE very likeable as it is NOT hard to accomplish. It is the POWERS THAT BE who make things FAR MORE DIFFICULT than it should be.
***FAIR WARNING TO THOSE APPLYING: ALWAYS HAVE A PLAN B. THIS JOB CAN SURPRISE YOU AT ANY GIVEN MOMENT AND POOF...THERE GOES YOUR LIVELIHOOD!!!
So many good people and mostly pleasant customers.
Management, favoritism, tainted bonus structures, false accusations, unprofessional work environment, lies, very unstable job security
Debt Negotiator (Current Employee) – New York, NY – January 12, 2016
Works starts prompty and continues down to the minute. One is responsible for a monthly allocation of accounts which are randomly selected and change monthly.
The objective is to generate as much money for the company while keeping the client base comfortable with the settlements constructed.
This is an aggressive company seeking rapid growth and seeks the same attitude in their negotiators.
The management is supportive. They will try to provide as much support as they can but there is no coddling. Managing so many employees leaves little time for in-depth coaching and training. Sink or Swim.
There is camaraderie among many of the negotiators. Many of the senior negotiators are helpful. The nature of the job results in many empathizing with each other and assisting one another. At the end of the day, however, it's everyone for themselves.
The deadlines and objectives can be stressful but one can adjust to the monthly grind with diligence and determination.
The most enjoyable parts of the job are the commission checks and the departmental and company celebrations for holidays and new benchmarks.
Citified debt specialist (Former Employee) – Manhattan, NY – December 21, 2015
This is no place to get comfortable in. Just as you go in you are either let go or you just can't take the 12 to 14 hour work days and what they make feel as mandatory work on Saturdays. They expect you to eat at your desk during your one hour break they create these stupid ownership of lead rules. They assign "leads" for the day and if they don't answer your basically cold calling all day. Oh and God forbid you don't hit a quota. My advice is keep moving don't work here it's a black hole with no room for advancement.
Certified Debt Specialist/Sales (Former Employee) – New York, NY – April 1, 2015
Fun place to work with extremely helpful employees/management. Pays well but also requires lots of hours to meet/exceed goals. Company is growing at a fast pace. The hardest part is trying to adapt to the massive amount of new hires aiming to take your spot. This job will make you competitive and keep you on your toes.
various , laterally promoted a couple times (Current Employee) – new york, ny – November 15, 2014
I currently work at NDR and i hope to god this review will be anonymous... You can be left alone and treated well if you produce. i have produced consistently and exceeded goals, but god forbid if your off your game one day or your boss is in a bad mood because he/she havent had a good nights sleep for whatever reason, you are the whipping boy for an indeterminite period of time.
Management comes off as employee friendly or motivational but they are mostly platitudes. Never become overly friendly with the management team, because they will use that against you, Most of their guidance is posed in a sarcastic and demeaning manner and at times verbally abusive.. Reminds me of a high school locker room
Best advice I can give you is work hard, keep your mouth shut and dont be too friendly with management.
Good location, Easy to maintain position if you meet goals and fly under radar