Corporate Trainer/Call Center Trainer
National Enterprise Systems - Solon, OH

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Trainer
National Enterprise Systems is seeking an innovative, personable individual with excellent coaching and communication skills to join their team as a Trainer and responsible for developing and delivering training to call center representatives.

Working hours for this position are as follows:
Monday and Tuesday: 12:30PM -- 9:00PM
Wednesday thru Friday: 8:00AM -- 4:30PM
Saturdays: Twice per month from 8:00AM till noon

Responsibilities:

  • Deliver initial training for new hires and ongoing coaching to call center representatives
  • Identify trainee performance gaps, deliver corrective coaching, and document results
  • Reflect on training procedures and suggest recommendations for improvement
  • Maintain existing training material by completing updates as needed and develop new training material based on knowledge of subject matter

Requirements

  • Bachelor’s Degree in Education/Teaching - REQUIRED
  • Proven excellence in written and oral communication
  • Comprehensive knowledge of Microsoft Office
  • Must be team oriented and highly organized
  • Good sense of urgency
  • Dedicated to meeting requirements of both internal and external clients
  • Ability to manage resource issues and multiple priorities with little direction
  • Prior call center, collections, and training experience is helpful but not required

Benefits and Pay:

  • $45K-$48K yearly salary
  • Medical, Dental, and Vision
  • 401K Retirement Plan
  • Vacation, Personal Time, and Holiday Pay
  • Business Casual Work Environment

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About this company
NES offers a full range of accounts receivable management services to credit grantors nation-wide. Licensed to conduct business in all 50...