Given limited amount of time to find locations and do pickup
Paratransit Bus Driver (Former Employee) – Newark, OH – February 7, 2018
Given time before and after scheduled pickup to be there, however. that would not include loading wheelchairs and walkers. Also, finding locations and addresses difficult. Coworkers great and passengers also.
Great riders. Buses were kept in decent working order and clean.
Driver (Current Employee) – Temple Hills, MD – January 22, 2018
The management of this location is the worst. The leadership shows no genuine interest in the front line workers. Everything boils down to dollars and cents, and it shows. Hence the turn over rate being extremely high and the work ethic being extremely low.
Bus Driver/Operator (Former Employee) – Greensboro, NC – August 8, 2017
Not a place for someone who wants to drive a safe bus and be treated fairly. Management does not care about you no matter what they say to your face and safety ha that is just a slogan. just get the job done that is all they care about.
General Manager (Former Employee) – Colorado Springs, CO – June 30, 2017
Monitor and assure that work was completed and drivers were out and performing their job as require by contract. A great deal of finance reviews were provided to me. The management team professional and respectful. Work place was clean, professional and hard working personnel. Accomplishing the day with limited issues was joyful.
Breakfast and Lunches to the employees was monthly
Public Transportation is very detailed and fast pace never a dole moment
Lead Dispatcher/ Reservationist (Former Employee) – Vallejo, CA – June 20, 2017
Busy - driver calling off, got to cover routes, tracking buses for on time performance, taking care customers and drivers. Learned Trapeze a complex software great scheduling tool for Para. I liked Management , one exception was last Operation Manager came in and pretty much wiped out Dispatch and then didnt't even stay not cool. Very diverse byt everyone gets along for the most part good people. Was keeps routes rolling on time when were short drivers because of call offs. accidents, or break downs,I liked pretty much everybody, we all kind had a bond and worked together as a team alot going on but I'd go back in aminute I liked the fast pace and really enjoyed the Para (ADA) riders I really miss them. I miss everybodythere great bunch of people
Former General Manager (Former Employee) – United States – May 30, 2017
I was a General Manager for National Express and enjoyed every minute of it. Like many fast growing companies there are hiccups along the way. What matters is how you manage those hiccups, learn from them and improve performance.
Paratransit Driver (Current Employee) – Greensburg, PA – April 7, 2017
You may enjoy employment in the paratransit division if you are good at driving while distracted. Dispatch will call you just to tell you that you aren't on time, smiley messages from management saying how wonderful someone is, automated messages that inform you that you may be late for a pickup. All of these things not only distract but cause your GPS to minimize to the system tray. This amplifies the stress of keeping one eye on the people you are hauling, whether it be a load of methadone clinic patients or intellectually disabled students.
The Shuttle buses you are expected to drive are not made for the speeds you would be required to achieve in order to make it to a pickup location on time, yet speeding is don't ask don't tell. The ride is similar to a hay wagon since the vehicles are rarely ever worked on.
If you can stand these thing then the blatant waste of money may bother you, when picking up a single person in an e-450 and taking them from Latrobe to Pittsburgh, when it could have easily been done in a sedan.
On the plus side You will receive a yearly raise of around 2% which equals out to around 22 cents. 10 days of vacation. 7 sick days a year, but you may receive punishment for using them such as being scheduled 'off' the following day, or having your route changed without being told.
Nice little old ladies, you will receive a yearly raise of around 2%, 10 days of vacation, 7 sick days a year.
Rude, invasive, sometimes awful smelling dispatchers/clients, Not paid based on performance, You will never have a set schedule.
Vice President (Current Employee) – Regional – March 6, 2017
Working at National Express is fast paced and exciting. Every day is different and there is a lot of passion around our growth! I feel valued here and the work is fulfilling. Our transit organization is primed for growth and we are building partnerships and changing lives for the better along the way. Journey On!
Executive Vice President, Trinity (Current Employee) – Wyandotte, MI – February 25, 2017
Trinity Transportation was acquired by National Express a short time ago. Since the acquisition, the National Express team has been fabulous to work with! I enjoy knowing that the National Express values align perfectly with the values of our previous owner. I am very excited about the future growth potential with NE!
Excellent Management support for any issues that arise.
Bus Operator (Former Employee) – Vallejo, CA – September 13, 2016
Always a friendly atmosphere to work in; I drove Dial-A-Ride in Benecia CA, and the clientele made work and transporting them an absolute pleasure, because I could be kind and courteous without hindrance.
Free reign in getting people to where they needed to go within a certain time range
personality difficulties with only one, (now none present) Manager