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National Express
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38 reviews

National Express Employer Reviews

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Depending on who you talked to in Managment you would get much different results
Driver (Current Employee), Syracuse NYMarch 18, 2014
Pros: arc and the local sch districts are well managed and the consumers are a lot of fun to work with.
Cons: no health coverage, dirty buses, and exposure to a lot of chemicals leads to poor health
Management minus a few lacked any Human Resources or Management skills, prior to working at National Express's/ Durham School Service's,Syracuse office. Poor scheduling and communication, caused worker who had face to face contact with Program Director's or Care givers to be light. Customers had to do too much leg work to get the services they were – more... paying for. Employes are tossed into situations that they know little/nothing about. Seems to be a lot of wasted time by Drivers, to get the correct answers. One Dispatcher's personal sex life takes president over paper work and keeping Programs informed.
Consumers are great to work with in Onondaga County. The personal growth, out weighs the work place blunder's. All employes are mandated to pay about 700.00 a year in Union dues, but we are out of Contract now and have been since Aug 31, 2014.SEIU local 200, takes our money, but provides little in return. We have missed our Sept 1, 2013 and March 1 2014 raises. Payroll is a problem. We are routinely short paid and it take 2 weeks to get the back pay. The Department of Labor has to monitor our payroll now, as a result to employer stealing from employe's.
Safety is a concern, buses are routinely breaking down, do not have sufficient heat, low tread on tiers, and bad breaks have lead to about a dozen serious accidents with personal injury's to Employee's and Consumer's. The area around the bus yard is dangerous. We start our word day at 6:20 AM. Almost no lighting in the parking lot, pot holes, and ice patches have caused about half the work force to have falls in the past 2 years. If you are hurt on the job, you are not supported by Management, you are treated so badly that you are forced to leave your job. Your hours are cut, and you are taken off your regular run. The over all atmosphere is hostel. Employes fight on a daily basis, some times it become physical. Police have had to intervene.
Most of the Staff are excellent with the Consumers, it is the Driver and Monitors that keep this place going. Most are paid far less then they deserve. – less
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Challenging, fast paced
Service Desk Manager (Current Employee), Warrenville, ILJuly 24, 2012
Pros: promote from within, great manager that coaches. never bored and provided many learning opportunities.
Cons: health care and 401k could be better. under resourced, so everyone is over tasked
Hardest partof this job is the travel. I am away from home 3 days per week, every week.
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good job happy there
day PSV Coach driver Selwyns (Current Employee), London,Leeds,Liverpool,Manchester,June 25, 2014
Pros: meeting new and interesting people
Cons: long hours
start 5.30 in the morning,management not bad ,co-worker are great can have a good laugh ,lifting the heavy cases,enjoyable part of the job is meeting new people
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work place
Coach Driver/Supervisor (Former Employee), durhamJune 3, 2014
Pros: free travel
Cons: hours
looking after staff making sure things ran well looking after customers the hardes things is banking up at night to make sure the tills are correct and things are correct and doing the wages
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Working without supervision
PCV/CPC Driver Trainer (Current Employee), Heathrow, ENGMay 24, 2014
Pros: free travel on coaches
Cons: 03:30hrs starts
*Job variety - Everyday is different
*I've learnt a lot since I joined the company regarding customers and delivering training
*There seems to be a lot of structural position changes taking place every year, sometimes every 3 months
*Drivers get on very well, having a great laugh
*The shift pattern may vary extremely from very early starts to very late – more... finishes leaving family life little time
*Best part of job is the customers and driving through the UK countryside – less
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Busy and challenging
Customer Service Advisor (Current Employee), LondonApril 2, 2014
Pros: free travel on network and to europe
Cons: rude passengers and unthinking passengers who fail to look
Typical day could be dealing with a few Passengers for European Services to dealing with over 3,000 passengers throughout a shift !

I have learnt how to deal with passengers under short-timeframes and with many passengers to deal with. Work can be repetitive but the quality must never drop and this can be a challenge on a long shift.

Management is – more... wide and varied but as an employee, we are allowed initiative to deal with issues and not have to call management. – less
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productive and fun place of work
Senior Customer Service Advisor (Former Employee), LondonMarch 20, 2014
Pros: free travel
Cons: late night shifts
A very Nice environment to work with lots of advantages. lots of opportunities to develop yourself. nice, cool and efficient management.
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best job ever
Night Controller/driver (Former Employee), newmarket,haverhill,stansted airport, ENGMarch 7, 2014
Pros: good wage
Cons: luggage
national express was wicked. mainly left alone as long as i did job proffesionaly which i made sure i did
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Varied Workplace
Customer Service Advisor (Current Employee), Stansted AirportFebruary 9, 2014
Pros: engaging customers and solving problems
Cons: long hours, long journey time to/from work, outdoors in all weathers occasionally
A typical day will consist of working either indoors on one of two customer service desks selling a wide range of products and tickets to mainly UK destinations, or working outside as frontline sales staff giving drivers and customers additional help, ticket sales and information.
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Good Company
Customer Service (Former Employee), AMMANFebruary 8, 2014
i worked 8 months as Customer Service Position
it made me more Socially meet with customers .
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Can be a fun place to work
Senior Admin Assistant (Current Employee), Dundee, SCTJanuary 21, 2014
If it wasn't for work colleagues National Express would be a dire place to work. The morale throughout the company is at a very low rate.
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work
Every aspect of coach driving (Former Employee), derbyshireJanuary 15, 2014
meeting people learned all aspects of coach driving, a typical day would be a challenge.
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Shift work and Family commitments
Hoppa Driver (Former Employee), HeathrowJanuary 9, 2014
Pros: co-workers
Cons: longer shifts, shift management, not a family company= if you have a family don't apply for this job
Overall the pay is not bad for what you do, but this company has a lot of pit falls when it comes to family life. The balance is all wrong for you if you are a single parent, it is a very profit driven company with very little thought given to how the staff feel. Longer shifts were started to be introduced just before I left here, the shift pattern – more... management was very wrong giving the staff the minimum amount of rest allowed between shifts, which in turn left you feeling physically and mentally tired throughout the working week, and on your days off. Most shifts are 10 hours plus with a maximum of about an hour to an hour and a half for lunch. Most breaks were only 45 minutes, which is fine if your only on an 8 hour shift. With National Express its all about what the staff can do for the company, not what the company can do for its staff. In my book happy relaxed staff equals more productivity. You don't want staff coming to work hating the job you want them to love the job, this way you tend to find staff more willing to do what the company needs them to do. National Express have lost site of this and that was evident in the high turn over of staff, staff retention was very poor and constant training was always in progress with new staff. The other badly managed part were the hoppa time tables, some gave just to much time from point A to point B and others were, well just plain stupid given the fact that you just couldn't keep to the time schedule at all. More presidents was given to the long distance coaches where the shifts are long but the break times where much better and more organised, obviously the coaches are the Thoroughbred of the company and the company hold these in higher regard than the Hoppa service and the staff that drive the service, but the fact is its the Hoppa service keeping the company alive. Personally the company is a poor one to work for, but my co-workers were the best part of the job. Customers were great 90% of the time, a few testy ones and sometimes down right rude and arrogant but that was to be expected. Would I work for the company again? Not unless they had a major overhaul of their shift patterns and work ethics. – less
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driving buses.
Bus Driver (Former Employee), West Bromwich, ENGJanuary 1, 2014
driving buses on various routes.when incidents occured management didnt give back up as required. hardest part of the job was late shitfs, along with the verbal abuse on a daily basis.
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Not a good company to work for
Bus Driver (Former Employee), Street, ENGNovember 12, 2013
Pros: money
Cons: hours
it is a tiring job but learned a great deal management have an open door policy but have a closed mind when you damage a bus , co workers are great the only good bit of the job ,shift patterns are a killer you can never get used to the variation the best part of the job is getting to meet great people
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Great environment with a variety mentally stimulating of tasks
Administration Officer (Current Employee), BirminghamNovember 4, 2013
Pros: given a lot of responsibility
Cons: sometimes i work too hard
I enjoy my current position as an Administration Officer. I use my initiative when engaging in a wide variety of tasks such as: dealing with customer appeals, providing a good customer service face to face and using excellent literacy skills when creating letters and HR tasks. There is a lot of scope to develop within the company however I would like – more... to relocate to Manchester or London (South England). – less
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x
Vault handler (Current Employee), Birmingham, ENGOctober 25, 2013
very good place to work. Always on the go which I like to busy when im at work.
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Allways tray save to Authority
Manager (Current Employee), Kolkata , West Bengalx, IndiaSeptember 23, 2013
Pros: free lunch & transportation for office up - down .
Cons: dadecated time 8-10hrs. for service then o.t.
First of all easy & smoothly operate to any situation then tray will be maximum benefit of My Company .
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Vivacious
Customer Service Advisor (Current Employee), LondonSeptember 16, 2013
Pros: working with my co workers
Cons: working 3am shifts
A typical day at work solving and dealing with customer enquiries. I have learned to be my tolerant and patient when dealing with customers. Management are very friendly, approachable and always willing to help if any problems occur. My co workers are very welcoming and are target driven and are always willing to help, the most enjoyable part of the – more... job is working with my colleagues. – less
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too mutch onus on the driver and not much support
coach driver (Former Employee), Birmingham, ENGSeptember 3, 2013
Pros: meeting lots of people
Cons: not enough hours in the day for your home life
to much get the passengers off the station floor and onto the coaches
as much as possible even if they got the wrong type of ticket and time and the delay they put on your service putting you the driver
under more pressure to get to the destination on time this can lead to bad driving through we are not