Pros: customer interaction
Cons: excessive system issues, lack of assistance from managers
A typical day of work includes 40-80 inbound calls regarding claim status or filing a new claim. I have learned a lot about the insurance industry and the process of filing claims. Management was not accessible to call center representatives to assist customers, which made it difficult to assist some customers with status information. I would say not being able to help or assist the customer to their satisfaction was the hardest part of the job, not being able to see the claim through to the end. I worked with a great group of associates and we motivated each other to ensure a successful day. The most enjoyable part of the job was being there for the customers and build a rapport with attorneys, agents and customers.