National General Insurance Employee Reviews

Found 69 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Does not care about your hard work
Technical Analyst I (Former Employee) –  Fort Worth, TXMarch 19, 2017
No matter how hard you work, if you look at someone wrong, they will fire you. They don't look at talent.. they cater to squeaky wheels.

HR will always take the complainers side,. for fear of being sued.
Pros
Pay
Cons
They don't look at talent- motto "You can be replaced"
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Strickly work oriented mainly in the Total Loss Dept.
Total Loss Claims Adjuster (Current Employee) –  Farmers Branch, TXMarch 15, 2017
Other Departments seem to be good due to the Immediate Sprv. But if you end up with the wrong Sprv, well thats too bad for you.
Also they are very very big on Metrics Strict Metrics the only way to meet them is to devote all your time away from your family, but again this is mainly in the Total Loss Dept.unless you work from home will make the job much more doable.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Potential to be a Great Company, but falls short due to incompetency
Claims Service Representative (Former Employee) –  Cleveland, OHMarch 1, 2017
.......and unprofessionalism from lots of the Staff who are undertrained, lack customer service skills, and basic phone etiquette and manners resulting in customers getting hung up on by the people who are supposed to be providing them customer service. Nonetheless, with an overhaul of the bad seeds and proper Management, the Company has a lot of potential to create a better non toxic working environment and overall working experience.
Pros
Income
Cons
No personal life balance
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Its ok
Financial Reporting Accountant (Current Employee) –  Cleveland, OHFebruary 19, 2017
The company overworks the accounting department. Pay is good but there is little room for advancement. The cleveland office is not teated as well as the home office in NC
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
Quality Control (Former Employee) –  Fort Worth, TXFebruary 15, 2017
There was no complete training and no one to train with. Very overlooked and have never been more micromanaged from day 1. I learned everything on my own dealing with insurance on mortgages.
Pros
Team Bonding
Cons
EMPLOYEES WATCHED EVERY SINGLE MOVE AND REPORTED IT TO MANAGMENT
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun atmosphere. Great people to work with!
Customer Care Supervisor (Current Employee) –  Mesa, AZDecember 29, 2016
I've ready enjoyed working for this company as they are very employee focused. There are many fun activities and the management is very engaging.

I work in the auto department and the most demanding part would be the volume of calls received. However, it is very rewarding being able to provide excellent customer service and fix any issues with the customer on the phone immediately.
Pros
Great people, fun activities, great hours
Was this review helpful?Yes1No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good
ACCOUNTANT (Current Employee) –  Irvine, CADecember 20, 2016
I have learned that this is a good company to work for. I enjoy the location and interaction with managers. However, more trees in the parking lot would provide more shade for my car during hot summer days.
Pros
great team of people
Cons
overtime is expected
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Manageable work place with decent pay and benefits.
Insurance Service Representative (Current Employee) –  Cleveland, OHDecember 19, 2016
Better pay would be nice but being at entry level and starting of with the amount made is sufficient for someone inexperienced. The staff tries to make the environment fun by making events, little games here and there around the holidays. There is room for advancement and overall, it's a good company but much improvement and still a young company. The office is a few years old and new things will still happen because of the growth. The growth is substantial and the revenue is growing steadily. I see a future for the company and it's employees. Would I recommend to work, yes, for someone who wants decent pay, you do have paid training after all.
Pros
Decent pay and benefits, able to call time off, able to speak to supervisor of there is an issue, holiday games, gym in building and store
Cons
Breaks go by fast and the lunch does also. Point system for late or absence, dress code doesn't stay in check
Was this review helpful?Yes5No5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Engaging Work environment
Sales Screener (Former Employee) –  Cleveland, OHDecember 6, 2016
Working with NGIC was very uplifting. The employers and supervisors were so informative and encouraging. I enjoyed that the job was simple. The training was quick and simple, and you obtain knowledge about your product daily. There is room for growth or if you'd like to stay stagnant they make your work environment comfortable. The staff is friendly like a second home. Daily your job is repetitive. Management works with you for any reasons necessary, they want to see you grow.
Pros
working in downtown Cleveland lots of fun restaurants, on bus line, convenient
Was this review helpful?Yes4No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unreliable System
Customer Care Representative (Former Employee) –  Coraopolis, PANovember 4, 2016
Too easy to get yourself into trouble. You could be doing your job and working in the same system that will say you are late. If you forget to change your status they will still count it as a late even if you were clearly working. You have nasty supervisors who dislike answering questions even if you are fresh out of training. They gossiped about employees all day long and belittled people. Non-flexible schedule. Can not call off without approval no matter the reason, even if you have PTO hours. Unclear about the rules and show favoritism. In other words, they choose who the rules apply to and who they don't.

The fellow employees are very kind. Have a lot of events where we enjoyed snacks together.
Pros
Free Food
Cons
Clock in system, schedule flexibilty
Was this review helpful?Yes12No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Alright, but stressful
Claims Adjuster (Former Employee) –  Winston-Salem, NCOctober 30, 2016
Fast growing company
Pay is good, benefits are horrible
Extremely stressful
Competitive work environment
Hard to move to different departments
Great co-works
Average number of PTO days provided
Management is fair
Was this review helpful?Yes8NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company
Casualty Representative (Current Employee) –  Cleveland, OHSeptember 26, 2016
Good company with good people. Willing to teach you the position and work with you to grow. Great people to work with make going to work easy.
Pros
Good people
Cons
Benefits
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very productive and a very fun place to work
Claims Processor (Former Employee) –  Winston-Salem North CarolinaSeptember 21, 2016
A fast-growing company with numerous areas for moving up a great location any growing City a very productive company environment and a very fun place to work Company provides flexible work schedules the company also provides coaching with supervisor assistance to to do to handle your job,the proper tools and equipment to excel.
Pros
30 minutes to 1 hour lunch break
Cons
Two 15 minute break today
Was this review helpful?Yes2No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worst job I have ever had
Customer Service Representative (Former Employee) –  Cleveland, OHSeptember 19, 2016
Terrible company to work for training is short, then your thrown on the floor to deal with issues you haven't been taught. when you ask for help they get upset with you for not knowing things you were never taught. They have management who have open relationships with employees the company is a complete mess! The supervisors will sit while their team has tons of calls holding and not help but will come down on you when the numbers get low. They won't work with you if you want to attend school. Never been at a company who does not support going to school. They don't care if you have children. If u have to leave for a issue with your child you will get a write up smh. The company is a joke! Unless u don't have a life I would never advise anyone work for this company. They find every reason to not bonus you at bonus time even if its the smallest thing. Just save yourself any problems and look somewhere else.
Pros
NONE at ALL
Cons
Everything
Was this review helpful?Yes26No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Tough Job
Claims Representative (Former Employee) –  Ontario, CAAugust 17, 2016
They pay well, but this is a very stressful job. You are given a ridiculous amount of claims per day and the expectations are not reasonable. Wouldn't be as bad if the workload was decent. Very high turnover rate.
Pros
Pays well, friendly environment, off on weekends, plenty of OT if requested
Cons
Crazy workload, extremely stressful, sick days and vacation days grouped together
Was this review helpful?Yes13No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive work place.
Claims Service Consultant (Current Employee) –  Winston-Salem, NCJuly 9, 2016
Flexible schedule options where you are able to bid on not only the number of hours you would like to work but also the number of days you would like to work. Relaxed work environment and ability for advancement.
Was this review helpful?Yes5No6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do yourself a favor and don't work for Personal Express/NGIC
Receptionist (Former Employee) –  Bakersfield, CAMay 30, 2016
No work/life balance. They play favorites. Over worked and underpayed. Some of the other employees treat you like their personal assistant and expect you to do everything for them, even the things they can do themselves. Oh and the claims department, they can be so incredibly lazy and rude. They basically make you be the mediator between them and the customer because they don't want to help them if they aren't assigned to that claim and if you tell them you will not assist the customer since it's not your job (if the customer won't take no for an answer) they will finally come to the front and be so rude to the customer all because they had to do their job. As a person with compassion, its no fun looking a customer in the eye to tell them you are sorry that no one there wants to do their job to help them during their time of need. And when you bring it to a managers attention, they say they have no control over that department. Well my suggestion is you should probably get people in there who will do their job then. You are literally EXPECTED to do everything. The vacation time is used for sick time, vacation, or any time you are out of work and if you miss work, they write you up even with a Dr note because the time you are out is considered unexcused. Basically if you are going to be sick make sure you give them a few days notice to avoid getting in any trouble. They treat you different when you miss any work for any reason, except for the people they like. Those people can miss days or even weeks at a time and they are totally fine with it. They talk about you when you aren't  more... in the office and I know that for a fact because someone foolishly left a conversation on my computer when I was out sick. If you go to the manager with a problem, it doesnt get handled. I have been told I need to "stop being so Blunt" but then they turn around and say "I need to be more firm with the customers and not let them walk on me" all because I asked someone to do their job because I didn't like being put in the middle of a customer and the person who is supposed to be doing their job to help the customer. They make you feel unimportant and unappreciated. They give a shout out to the agents and the claims department for making their business successful but what about the accountants and the receptionist who make that place run smoothly and deal with all the upset, angry customers. This company is a joke and total waste of time. I regret ever working for them. Its a headache, draining, and exhausting. I personally think the stress of the job, literally made me sick. So glad I am no longer there!  less
Pros
None
Cons
Everything about that place sucks from the time your shift starts, until you walk out the door.
Was this review helpful?Yes21No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Claims Examiner (Current Employee) –  Frisco, TXMay 21, 2016
Productive workplace where opinions and front line employee feedback is encouraged. Management feedback promotes teamwork. Open door policy with constant updates regarding current company events.
Was this review helpful?Yes6No11Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
pays well
Sales Manager (Former Employee) –  Cleveland, OHMay 20, 2016
learned how to navigate in their culture and be flexible lots of great team members - got to be creative and have fun with the day - allowed team members to grow and learn. Not female friendly - very much of a boys club
Pros
fun
Cons
direct leads
Was this review helpful?Yes10No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Average company to start at
Insurance Operations Representative (Former Employee) –  Bellevue, WAMay 16, 2016
Not horrible, not great. Did way too much work for little pay but the work has prepared me well for future opportunities.
Was this review helpful?Yes7No3Report

Want to know more about working here?

Ask a question about working or interviewing at National General Insurance. Our community is ready to answer.

Ask a Question

Overall rating

3.0
Based on 81 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.8
Compensation/Benefits
3.0
Job Security/Advancement
2.5
Management
2.5
Culture
2.8