Insurance Operations Representative (Former Employee) – Fort Worth, TX – January 9, 2018
Management and Trainers are clueless on the job. Manager does not keep their word about finding you another position in the office if it does not work out. No warnings or communication on how they want you to work and let the team correct the errors making it impossible to understand when not all exceptions are on the guidelines. Company has taken on other companies the work is in overload.
car ports, benefits, hours, workload
low pay, failure to communicate warning, very cold
Associate Insurance Operations Representative (Current Employee) – Everett, WA – December 30, 2017
You are valued only as far as you can produce. No appreciation for employees, you are just a cog in the wheel. Managers pick and choose who to advance and train. There is no opportunity to advance within the company and the pay is extremely low for what you do.It is a very punishing culture and very little to no teamwork outside of the department you work in.
Claims Rep II (Former Employee) – Winston-Salem, NC – December 15, 2017
They get you in the door with a pretty decent starting salary for the area. The training has gone downhill over the years and new reps can't even take a proper statement. The workload is unbearable and you're either always really far behind or you have to work 10-12 hours per day and the weekends to catch up. Management always uses the excuse "it's the busy season" when there are complaints about workload. They don't care if employees quit because they know they can just push that person's work off on other people. Holidays and vacation are a nightmare. You have to submit all of your vacation requests in February and it's a fight to get off the days you need. There are 150+ people working there all trying to get PTO and they only allow 2-5 people per dept off per day, so good luck. Workload is constantly increased and since you're salary, there's no compensation increase except your yearly merit raise which is about 2%. The people who seem to go the furthest aren't the ones that are committed to their jobs or the best adjusters, just the ones that know who to brown nose to,
free onsite health clinic, good 401k, decent medical benefits
poor management, long hours, no work-life balance, relatively low pay for the industry
Loss Drafts Representative (Former Employee) – Mesa, AZ – December 4, 2017
This is the most stressful job I have ever had. No good supervision and is more a call center than they pretend to be. From the minute I came in we did inbound calls and at the same time servicing the claims. Supervisor never knew if someone was coming or going, work load was overloaded onto you. Someone was always complaining about something you did or did not do.
Does not recommend Legal Assistant at General Counsel Office Roe , Associates
Legal Assistant (Former Employee) – Garden City, NY – November 27, 2017
Small office about 10 employees No room for advancement Does not negotiate salary, low pay Poor communication between management and employees Poor management Misleading job description at interview, on advertisement Half hour lunch No work life balance when you need emergency time off for children Cannot make up time Punch in and out 4 times a day Depressing work environment No appreciation from attorneys or management A jail, it’s a revolving door , current employees would agree
Sales and Marketing Intern (Former Employee) – Cleveland, OH – October 5, 2017
I was an intern this past summer. They are big about culture. The atmosphere is competitive but also fun. Your pay checks represent your work. If you're lazy, your paychecks will be low. If you work hard, they will be higher.
FNOL for Auto and Home (Former Employee) – Dallas, TX – October 5, 2017
I worked at the Dallas location for about 6 months, our manager would have our call center take over flow calls at peak hours, when the main campus in NC was barley getting calls. We would have 60 to 80 call in the queue and she would be at her desk playing "Candy Crush". Her tone when speaking was very disrespectful,she would send nasty emails and block overtime.
Sr. Claims Adjuster Assistant (Former Employee) – Mesa, AZ – September 21, 2017
I worked with an amazing group. We have been there all 10 years plus. I would recommend this company to fellow friends. We were very productive, my management would keep us busy at all times. The most enjoyable part was the co-workers I worked with on the daily.