Insurance Service Representative (Current Employee) – Cleveland, OH – July 7, 2015
I enjoy the work culture, however the lack of flexibility and sporadic schedule changes make it hard to do anything outside of simply working there whether it be family life, attending school, or a second job .
Be careful if you take a job with National General Insurance
Direct Inbound Call Center Operations Supervisor (Former Employee) – Cleveland, OH – June 22, 2015
Management cares only about themselves. The employees lower than the senior supervisor are forced to work in a sweat shop type atmosphere. Supervisors are forced to take work home with them due to the limited amount of time they are allotted during the work week. Instead of being able to coach and mentor their representatives supervisors have to take phone calls and are often unable to pull their representatives for discussions, coaching, etc.
Customer Service Representative (Former Employee) – Cleveland, OH – May 28, 2015
Terrible company to work for training is short, then your thrown on the floor to deal with issues you haven't been taught. when you ask for help they get upset with you for not knowing things you were never taught. They have management who have open relationships with employees the company is a complete zoo.
everything from poor management, bad training and work structure
insurance service rep (Former Employee) – ohio – May 23, 2015
There are some good Supervisors and things that they do to show employee appreciation. However the constant schedule changes, adherence, and metrics will drive you insane. You never know when you will be on the fire list which adds to the stress of the job as well.
pay, benefits, employee appreciation, food, co workers
Insurance Service Representative (Former Employee) – Cleveland OH – May 17, 2015
They will change your schedule every 3 months. This means that you 8am - 4:30pm for 3 months & then it would be 12:30pm to 9pm next 3 months. You can never make plans like go to college. Horrible training
Insurance Service Representative (Current Employee) – Cleveland, Ohio – May 16, 2015
We take inbound calls from insurance custpomers. it is a high paced environment and constantly busy. The hardest part of the job is constant changes and requirements. The most enjoyable part is the ability to bonus.
Material Damage Claim Representative (Current Employee) – Cleveland, OH – March 1, 2015
NGIC is a growing company. One of the benefits here is that you have different people with different insurance backgrounds from different insurance companies coming together in melting pot to make this company work. Unfortunately the same thing that is a benefit is also hurting us. To many ideas from to many different companies causes confusion. What needs to happen is we need one process for everything, It hurts a company when you have several different supervisors doing things their way.
great people to work with, upper management listens and take steps to try and improve things
systems constantly crash which is frustrating, workload can be overwhelming at times
Territory Sales Manager (Current Employee) – Charlotte NC – August 25, 2014
Territory Sales Manager for the Charlotte area. The Management is great to work with. My typical day is visiting independent agents in Charlotte area selling them our Personal Auto, Commercial Auto and Motorcycle Products.