Sales and Marketing Intern (Former Employee) – Cleveland, OH – October 5, 2017
I was an intern this past summer. They are big about culture. The atmosphere is competitive but also fun. Your pay checks represent your work. If you're lazy, your paychecks will be low. If you work hard, they will be higher.
FNOL for Auto and Home (Former Employee) – Dallas, TX – October 5, 2017
I worked at the Dallas location for about 6 months, our manager would have our call center take over flow calls at peak hours, when the main campus in NC was barley getting calls. We would have 60 to 80 call in the queue and she would be at her desk playing "Candy Crush". Her tone when speaking was very disrespectful,she would send nasty emails and block overtime.
Sr. Claims Adjuster Assistant (Former Employee) – Mesa, AZ – September 21, 2017
I worked with an amazing group. We have been there all 10 years plus. I would recommend this company to fellow friends. We were very productive, my management would keep us busy at all times. The most enjoyable part was the co-workers I worked with on the daily.
Low pay and ever increasing production requirements
Associate Insurance Operations Representative (Current Employee) – Everett, WA – August 30, 2017
Low pay. Billed as a "data entry" position, it actually involves a LOT more analysis of the documents than just mindlessly entering changes or verifying formatting and grammar. If you meet their production standards, they just increase the number. If staff requests ergonomic equipment they are being requested to provide a doctors note stating they are disabled.
Can't think of anything.
Stressful, They tell you to reduce your errors by working slower, Then they tell you to work faster, Never mind it can be one or the other.
Accredited Claims Adjuster, Trainer and Analyst (Former Employee) – Florida – August 19, 2017
You get learn a lot about working in a corporate setting. If monotony is something you're looking this is the place for you. Some of the issues I encountered while working here were the unreasonable goals the company would set, which were impossible to reach, as the tools provided by the company are outdated, not user-friendly, and were not conducive to proper time management or allow the ability to multitask. Which brings me to the TERRIBLE computer system--probably the worst computer system for claims handling you'll ever work with. The company is seriously falling behind on their technology. Aside from the above, I did work with some great people. The management team was encouraging and understood the issues that the employees had.
Insurance Service Representative (Former Employee) – Farmers Branch, TX – August 19, 2017
I wouldn't recommend this job to anyone management sucks they just stare at you all day while your busting your but taking call after call. while your trying to help assist customers off the phone management and workforce harrass you. No one knows the right information and your told something different by everyone. Work environment sucks people arr very unprofessional. You are a number and thats it. Under paid for the number of calls you take and constantly being cursed out.
A monthly deposit when you put ppl on autopay and paperless
Mandatory 10hr shift on monday. Your a number. Under paid. Dont feel valve.
I felt mentally drained after the 6 weeks of training. Its a lot to be yelled at by the trainer. To start you have to do a vision board and then tell too much personal information in front of the entire class that tends to come back up a lot. On the floor, if you listen to your team lead you can do okay but the pay from the interview and your actual pay differs drastically. It doesn't seem worth it for the amount they actually pay.
The leaders in the sales department are greedy beyond far. No concern for the team members even though they pretend they care. If your big on leadership the sales department is not the place to be. Team leaders will stab you in the back with anything personal you tell them. It's just a stressful environment with even more stress from the leaders. Calling mandatory over time just so they can get paid is just down right wrong.