Claims Processor (Former Employee) – Winston-Salem North Carolina – September 21, 2016
A fast-growing company with numerous areas for moving up a great location any growing City a very productive company environment and a very fun place to work Company provides flexible work schedules the company also provides coaching with supervisor assistance to to do to handle your job,the proper tools and equipment to excel.
Customer Service Representative (Former Employee) – Cleveland, OH – September 19, 2016
Terrible company to work for training is short, then your thrown on the floor to deal with issues you haven't been taught. when you ask for help they get upset with you for not knowing things you were never taught. They have management who have open relationships with employees the company is a complete mess! The supervisors will sit while their team has tons of calls holding and not help but will come down on you when the numbers get low. They won't work with you if you want to attend school. Never been at a company who does not support going to school. They don't care if you have children. If u have to leave for a issue with your child you will get a write up smh. The company is a joke! Unless u don't have a life I would never advise anyone work for this company. They find every reason to not bonus you at bonus time even if its the smallest thing. Just save yourself any problems and look somewhere else.
Claims Representative (Former Employee) – Ontario, CA – August 17, 2016
They pay well, but this is a very stressful job. You are given a ridiculous amount of claims per day and the expectations are not reasonable. Wouldn't be as bad if the workload was decent. Very high turnover rate.
Pays well, friendly environment, off on weekends, plenty of OT if requested
Crazy workload, extremely stressful, sick days and vacation days grouped together
Claims Service Consultant (Current Employee) – Winston-Salem, NC – July 9, 2016
Flexible schedule options where you are able to bid on not only the number of hours you would like to work but also the number of days you would like to work. Relaxed work environment and ability for advancement.
Do yourself a favor and don't work for Personal Express/NGIC
Receptionist (Former Employee) – Bakersfield, CA – May 30, 2016
No work/life balance. They play favorites. Over worked and underpayed. Some of the other employees treat you like their personal assistant and expect you to do everything for them, even the things they can do themselves. Oh and the claims department, they can be so incredibly lazy and rude. They basically make you be the mediator between them and the customer because they don't want to help them if they aren't assigned to that claim and if you tell them you will not assist the customer since it's not your job (if the customer won't take no for an answer) they will finally come to the front and be so rude to the customer all because they had to do their job. As a person with compassion, its no fun looking a customer in the eye to tell them you are sorry that no one there wants to do their job to help them during their time of need. And when you bring it to a managers attention, they say they have no control over that department. Well my suggestion is you should probably get people in there who will do their job then. You are literally EXPECTED to do everything. The vacation time is used for sick time, vacation, or any time you are out of work and if you miss work, they write you up even with a Dr note because the time you are out is considered unexcused. Basically if you are going to be sick make sure you give them a few days notice to avoid getting in any trouble. They treat you different when you miss any work for any reason, except for the people they like. Those people can miss days or even weeks at a time and they are totally fine with it. They talk about you when you aren'tmore... in the office and I know that for a fact because someone foolishly left a conversation on my computer when I was out sick. If you go to the manager with a problem, it doesnt get handled. I have been told I need to "stop being so Blunt" but then they turn around and say "I need to be more firm with the customers and not let them walk on me" all because I asked someone to do their job because I didn't like being put in the middle of a customer and the person who is supposed to be doing their job to help the customer. They make you feel unimportant and unappreciated. They give a shout out to the agents and the claims department for making their business successful but what about the accountants and the receptionist who make that place run smoothly and deal with all the upset, angry customers. This company is a joke and total waste of time. I regret ever working for them. Its a headache, draining, and exhausting. I personally think the stress of the job, literally made me sick. So glad I am no longer there!less
Everything about that place sucks from the time your shift starts, until you walk out the door.
learned how to navigate in their culture and be flexible lots of great team members - got to be creative and have fun with the day - allowed team members to grow and learn. Not female friendly - very much of a boys club
the worst management a waste of time. I would only take the job if you are desperate. Management is terrible no one stays long. you have to pay for parking of 150.00 or more a month. Guarantee you will be looking for another job once you get there. They start the pay at $15.00 an hour so don't accept nothing less because you will be exhausted everyday after work not enough pay for the mental drainage you experience each day. No real job growth opportunity. They use there adherence rules angainst you to keep you from growing in the company
clean bathrooms. qq support team is pretty good, nice breakroom
Inside Sales Agent (Former Employee) – Beaverton, OR – March 15, 2016
This place is a mess.. where to begin???
They claim to be a growing company but nothing more than a call center who is looking for ways to nickel and dime people out of commission. Incompetent trainers (and I mean incompetent; guy says "like" every 3rd word and stares at the wall) who race you through training and wonder why you are lost in class. Then has the nerve to get upset at you if you ask a question!
Management is just as clueless. They do nothing all day but stand around in groups and BS with each other... it's the good old boys club. They force you to work OT and give you a very complicated process to sell policies with. If you do not follow it to a T, you lose commission and then, you guessed it, you get fired.
They also have a very complicated array of software that they do not fully train you on (see above) and instead throw you into and tell you to sell with it. This is all in the middle of a sales floor with people shouting and you unable to hear yourself think.
There is also micromanaging galore! You have to check with management on everything. You cannot sell an RV by itself and you have to check with management to be off the phone to call someone back, etc. In many ways this place was a gigantic bait and switch. I was told when I was hired my desk had an "entrepreneur" way to be handled but the micromanaging began right away. Oh, then I was going to be paid a percentage of the premium as my commission? After I began, that turned out to be $25 a policy! What a joke...!
Here is the real kicker: When you leave the company, they cancelmore... your benefits THE DAY YOU LEAVE! No matter if you quit or fired, they cut them off. No matter if you already paid for them, they just hope you don't notice. I had to call them and tell them to either cover two claims or give me the money back. They of course said they would do the latter and when I checked my account, they gave me a few bucks back instead of the entire amount. I am still going after them for the rest. Talk about a cheap company...!
Insurance Service Representative (Current Employee) – Cleveland, OH – July 7, 2015
I enjoy the work culture, however the lack of flexibility and sporadic schedule changes make it hard to do anything outside of simply working there whether it be family life, attending school, or a second job .
Be careful if you take a job with National General Insurance
Direct Inbound Call Center Operations Supervisor (Former Employee) – Cleveland, OH – June 22, 2015
Management cares only about themselves. The employees lower than the senior supervisor are forced to work in a sweat shop type atmosphere. Supervisors are forced to take work home with them due to the limited amount of time they are allotted during the work week. Instead of being able to coach and mentor their representatives supervisors have to take phone calls and are often unable to pull their representatives for discussions, coaching, etc.
Customer Service Representative (Former Employee) – Cleveland, OH – May 28, 2015
Terrible company to work for training is short, then your thrown on the floor to deal with issues you haven't been taught. when you ask for help they get upset with you for not knowing things you were never taught. They have management who have open relationships with employees the company is a complete zoo.
everything from poor management, bad training and work structure
insurance service rep (Former Employee) – ohio – May 23, 2015
There are some good Supervisors and things that they do to show employee appreciation. However the constant schedule changes, adherence, and metrics will drive you insane. You never know when you will be on the fire list which adds to the stress of the job as well.
pay, benefits, employee appreciation, food, co workers