Customer Service Consultant (Former Employee) – Winston-Salem, NC – March 9, 2018
Management issues, they don't have time for you and they don't have answers. -they have their favorites and ignore the rest. -HR is the worst, the guys do nothing but flirt with the staff -some people get overloaded while others sit with not enough work and if you mention it to your manager they blame it on the Epic system and do nothing about it. -they get mad if you use your PTO -they fire people for no reason or for being over staffed yet the post eight new jobs for the same spots they fired people for. -RCM don't do anything and don't prepare for the busy season yet it's everyone else's fault. - can't ask questions because no one knows anything -you can watch managers sit and play on their computers all day or email some people extra work while talking and joking with others all day. - it's a joke! - they should be investigated since they will fire one person for one reason and not fire another for the very same reason!!!! -people get promoted for all the wrong reasons -some many compliance issue there that an audit can be dangerous. -adjusters handling claims for states that they are not even licensed for, if you say anything they tell you no one will know????????
Terrible managers, short lunch and breaks, parking, Hr
first report (Former Employee) – Elmwood Park, NJ – March 7, 2018
You will come in to work with a plethora of angry phone calls sitting in the que, Work never gets done since employees love going to the cafeteria every hour and love taking smoke breaks only to come back and complain they have too much work to do. If you do work here, please expect to deal with the same BS daily since SOME adjusters are too lazy to settle a file even if they do have all the paperwork. You will be cursed out by the same people for 3 months straight.
Management doesn't care about anything but covering themselves. They are the laziest incompetent members in the dept. They will hold customers checks for months without saying anything but will note their file that the check was sent while the customer complains they have not received anything in the mail for weeks. If the customer complains enough, you will eventually find out that management sent the payment today instead of 3 weeks ago as noted on the file.
They pretend to do work only to walk around watch and harass you, and if you are a female, you will get harassed much worse.
To anyone that decides to work here, please read carefully and think hard. The pay is way less than industry standards but the workload is 10x the norm.
a check every 2 weeks
lazy co workers, workload, pay, management, pretty much everything