National General Insurance Employee Reviews

Found 74 reviews matching the search
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Great place to work. Relaxed work enviorment.
Material Damage Claims Adjuster (Current Employee) –  Buffalo, NYMay 22, 2017
Very relaxed work environment. My manager was great. My group of co-workers were also great. The training program is basically non-existent. Extremely busy.
Pros
great work enviorment
Cons
non-existent training program
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Please consider other options
Contract Employee (Former Employee) –  Fort Worth, TXMay 2, 2017
I made a huge mistake when accepting this job offer. If you are serious about your career please look elsewhere. This could explain why there are no tenured employees. I have only been here a short time but I can't see this as an opportunity for growth or advancement in my career. Constant system issues and months for access to systems you will need to do your day to day work.
Pros
quiet work envirmoent
Cons
system issues
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Hard work
Claims Adjuster (Current Employee) –  Cleveland, OHMay 1, 2017
This company deals with alot of non-standard customers, basically insuring the high risk. The high risk people often don't understand what kind of coverage they've purchased and when a claim is submitted the potential for disaster is great. You will learn alot from this company if you want to work in insurance, however it will be stressful without a doubt.
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Toxic enviroment
Senior Bodily Injury Adjuster (Current Employee) –  Amherst, NYApril 23, 2017
Working for National General is very stressful. The toxic environment comes from upper management. Management does not care about employees work / life balance.
Cons
extreme workload, managers do not understand work/life balance
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It's a good company to work for but advancement is nearly impossible.
Insurance Agent/Underwriter (Current Employee) –  Bakersfield, CAMarch 30, 2017
Great pay, great benefits. However you are expected to do a lot of work, without very much training.

The WORST part is that hard workers are not recognized and promotions are given to those who demonstrate very little work ethic.

Also, the bonus structure is quite sub par, considering the agents are not paid a commission.
Pros
Pay, benefits
Cons
Lack of recognition, no residual income.
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Easy going
Systems Analyst/Developer (Former Employee) –  Winston-Salem, NCMarch 22, 2017
Easy going corp culture, flexible hours, extra paid holidays.
Opportunity to learn new things.
Some weekend work was required.
Several fun event through the year
Very dynamic company
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Does not care about your hard work
Technical Analyst I (Former Employee) –  Fort Worth, TXMarch 19, 2017
No matter how hard you work, if you look at someone wrong, they will fire you. They don't look at talent.. they cater to squeaky wheels.

HR will always take the complainers side,. for fear of being sued.
Pros
Pay
Cons
They don't look at talent- motto "You can be replaced"
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Strickly work oriented mainly in the Total Loss Dept.
Total Loss Claims Adjuster (Current Employee) –  Farmers Branch, TXMarch 15, 2017
Other Departments seem to be good due to the Immediate Sprv. But if you end up with the wrong Sprv, well thats too bad for you.
Also they are very very big on Metrics Strict Metrics the only way to meet them is to devote all your time away from your family, but again this is mainly in the Total Loss Dept.unless you work from home will make the job much more doable.
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Potential to be a Great Company, but falls short due to incompetency
Claims Service Representative (Former Employee) –  Cleveland, OHMarch 1, 2017
.......and unprofessionalism from lots of the Staff who are undertrained, lack customer service skills, and basic phone etiquette and manners resulting in customers getting hung up on by the people who are supposed to be providing them customer service. Nonetheless, with an overhaul of the bad seeds and proper Management, the Company has a lot of potential to create a better non toxic working environment and overall working experience.
Pros
Income
Cons
No personal life balance
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Its ok
Financial Reporting Accountant (Current Employee) –  Cleveland, OHFebruary 19, 2017
The company overworks the accounting department. Pay is good but there is little room for advancement. The cleveland office is not teated as well as the home office in NC
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Horrible
Quality Control (Former Employee) –  Fort Worth, TXFebruary 15, 2017
There was no complete training and no one to train with. Very overlooked and have never been more micromanaged from day 1. I learned everything on my own dealing with insurance on mortgages.
Pros
Team Bonding
Cons
Employees watched every single move and reported it to managment
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Productive and fun atmosphere. Great people to work with!
Customer Care Supervisor (Current Employee) –  Mesa, AZDecember 29, 2016
I've ready enjoyed working for this company as they are very employee focused. There are many fun activities and the management is very engaging.

I work in the auto department and the most demanding part would be the volume of calls received. However, it is very rewarding being able to provide excellent customer service and fix any issues with the customer on the phone immediately.
Pros
Great people, fun activities, great hours
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good
ACCOUNTANT (Current Employee) –  Irvine, CADecember 20, 2016
I have learned that this is a good company to work for. I enjoy the location and interaction with managers. However, more trees in the parking lot would provide more shade for my car during hot summer days.
Pros
great team of people
Cons
overtime is expected
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Manageable work place with decent pay and benefits.
Insurance Service Representative (Current Employee) –  Cleveland, OHDecember 19, 2016
Better pay would be nice but being at entry level and starting of with the amount made is sufficient for someone inexperienced. The staff tries to make the environment fun by making events, little games here and there around the holidays. There is room for advancement and overall, it's a good company but much improvement and still a young company. The office is a few years old and new things will still happen because of the growth. The growth is substantial and the revenue is growing steadily. I see a future for the company and it's employees. Would I recommend to work, yes, for someone who wants decent pay, you do have paid training after all.
Pros
Decent pay and benefits, able to call time off, able to speak to supervisor of there is an issue, holiday games, gym in building and store
Cons
Breaks go by fast and the lunch does also. Point system for late or absence, dress code doesn't stay in check
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Engaging Work environment
Sales Screener (Former Employee) –  Cleveland, OHDecember 6, 2016
Working with NGIC was very uplifting. The employers and supervisors were so informative and encouraging. I enjoyed that the job was simple. The training was quick and simple, and you obtain knowledge about your product daily. There is room for growth or if you'd like to stay stagnant they make your work environment comfortable. The staff is friendly like a second home. Daily your job is repetitive. Management works with you for any reasons necessary, they want to see you grow.
Pros
working in downtown Cleveland lots of fun restaurants, on bus line, convenient
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Unreliable System
Customer Care Representative (Former Employee) –  Coraopolis, PANovember 4, 2016
Too easy to get yourself into trouble. You could be doing your job and working in the same system that will say you are late. If you forget to change your status they will still count it as a late even if you were clearly working. You have nasty supervisors who dislike answering questions even if you are fresh out of training. They gossiped about employees all day long and belittled people. Non-flexible schedule. Can not call off without approval no matter the reason, even if you have PTO hours. Unclear about the rules and show favoritism. In other words, they choose who the rules apply to and who they don't.

The fellow employees are very kind. Have a lot of events where we enjoyed snacks together.
Pros
Free Food
Cons
Clock in system, schedule flexibilty
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Alright, but stressful
Claims Adjuster (Former Employee) –  Winston-Salem, NCOctober 30, 2016
Fast growing company
Pay is good, benefits are horrible
Extremely stressful
Competitive work environment
Hard to move to different departments
Great co-works
Average number of PTO days provided
Management is fair
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Company
Casualty Representative (Current Employee) –  Cleveland, OHSeptember 26, 2016
Good company with good people. Willing to teach you the position and work with you to grow. Great people to work with make going to work easy.
Pros
Good people
Cons
Benefits
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Very productive and a very fun place to work
Claims Processor (Former Employee) –  Winston-Salem North CarolinaSeptember 21, 2016
A fast-growing company with numerous areas for moving up a great location any growing City a very productive company environment and a very fun place to work Company provides flexible work schedules the company also provides coaching with supervisor assistance to to do to handle your job,the proper tools and equipment to excel.
Pros
30 minutes to 1 hour lunch break
Cons
Two 15 minute break today
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Worst job I have ever had
Customer Service Representative (Former Employee) –  Cleveland, OHSeptember 19, 2016
Terrible company to work for training is short, then your thrown on the floor to deal with issues you haven't been taught. when you ask for help they get upset with you for not knowing things you were never taught. They have management who have open relationships with employees the company is a complete mess! The supervisors will sit while their team has tons of calls holding and not help but will come down on you when the numbers get low. They won't work with you if you want to attend school. Never been at a company who does not support going to school. They don't care if you have children. If u have to leave for a issue with your child you will get a write up smh. The company is a joke! Unless u don't have a life I would never advise anyone work for this company. They find every reason to not bonus you at bonus time even if its the smallest thing. Just save yourself any problems and look somewhere else.
Pros
NONE at ALL
Cons
Everything
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Overall rating

3.0
Based on 86 reviews
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Ratings by category

Work/Life Balance
2.8
Compensation/Benefits
3.0
Job Security/Advancement
2.4
Management
2.5
Culture
2.8