Pros: lots of paid time off.
Cons: long hours, uncomfortable work environment, high stress, heavy work load, unrealistic company expectations, low pay for the work.
Typically the day if very stressful. The phone is constrantly ringing. You have to use many different skills to handle the workload. You have to be organized, know how to deal with customers who are sometimes very angry and coworkers who are shouting on the phone right next to you. You can expect to have to work overtime in order to keep up and meet company expectations. The training is lacking in many important areas. When you leave training you feel as if you have been thrown to the wolves. The coworkers are friendly, but it doesn't make up for the wages which are inadequate for the amount of stress and long hours that you have to endure. Employee turnover is high and management seems uninterested in addressing employee concerns. They offer several days of paid time off, but you feel punished when you come back to a desk that hasn't been worked while you were gone. You almost hate to get sick or go on vacation for fear of what you're going to come back to.