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145 reviews

National Grid Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
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  • Management
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Worse Place Ever Especially Customer Service
Call Center Rep II (Former Employee), Brooklyn, NYJanuary 7, 2015
Pros: co workers
Cons: short breaks, pay, job security, management!, benefits, no pension, stressful, lack of movement
Typical Day is siting at a desk all day and listening to people complain about bills. All I learned is that the customer service department here is terrible and one should opt for a different. One thing I liked was working with my co-workers who made the environment somewhat bearable. Management treats you like scum and barely knows what is going on. The Union is the worst ever; fights for nothing. They have been hiring people as contractors for over a year; transition into "permanent", put you on probation for 12 months and fire you right before you come out it. Witnessed this numerous times. Contract will state can dismiss you no reason with no input from the union within probation. Definitely is not the company it once was. Better in other divisions such as Massachusetts, Rhode Island and UK. Management sees everyone as a threat (ancient people) and seeks to eliminate anyone who can compete with job. Place is politics and who you know
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Good only for the benefits
Full Representative (Former Employee), Melville, NYJanuary 3, 2015
Cons: temporary position
Inbound call center where you took an average of 60-100 calls a day, assisting customers with everything for setting up service and billing issues to emergency calls for gas leaks. We also took LIPA calls for the electric service. I learned a lot from this position, mainly patience. My co-workers were very helpful and really nice people. The hardest part of the job was being away from my family during any bad storms, as we had to go to hotels for sometimes days at a time. The most enjoyable was that I worked with a great friend of mine and I got to work side by side with an amazing person.
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stable
Customer service rep (Former Employee), Endicott, NYDecember 7, 2014
Pros: set scedual
Cons: always sitting
has alot to offer just nit for everybody sitting everyday is not for me but management great benefits spectacular co-workers friendly no lay offs. just phone calls the busy days go bye
fast slow days with fewer calls kind of drags on and on
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Very conservative
Intern in Pressure Regulation Engineering (Former Employee), Syracuse, New YorkDecember 3, 2014
Pros: days out in the field
Cons: use of cubicles
Very good crowd of people

Very good compensation for interns
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worked through iQor for National Grid.not so great
Customer Representative (Former Employee), Depew, NYNovember 24, 2014
Pros: job itself was great
Cons: management was a mess.
job compensation was fine but maynagement was a mess.they change routines on a daily.
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Good Working Enviroment
Engineer (Current Employee), Waltham, MANovember 13, 2014
- Learning something new every day.
- Friendly atmosphere
- The end of the year rating and scoring process needs to improve
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great job
Office Technician/Field Service Technician (Former Employee), Cobleskill, NYNovember 4, 2014
great job loved helping people........................................................................................................................................................................................................................
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Good place to work for.excellent management
Sub transmission System Control Center Operator (Former Employee), Westborough, MAOctober 30, 2014
Time was well spent there, long hours, though. Tough job, especially during heat wave and storm restoration outages
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Great place to work for
Meter Reader/Stray voltage inspector (Former Employee), Buffalo NYOctober 24, 2014
Pros: great wages
Cons: too many lay-offs
great place to work for however laid off too many times due to changes
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A lot of advancement opportunities
Customer Service Representative (Former Employee), Brooklyn, NYOctober 21, 2014
National Grid, formerly known as Keyspan Energy Delivery is a very big company with a lot of room for advancement. All managers are extremely helpful especially when you are new to the job.
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Great company to work for
Contract Corporate HR Recruiter (Former Employee), Waltham, MAOctober 17, 2014
Great Environment, Innovative. Great opportunities for growth competitive salaries.
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Typical Office Setting
Gas Transportation Associate Specialist (Current Employee), Hicksville, NYOctober 15, 2014
Pros: steady schedule, great benefits
Cons: high stress
Typical 8-5pm job with great benefits. Work can be very stressful at time because of small team, but the work is consistent. Managers are friendly and easy to work with.
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Fast paced, high demands, and constantly changing
Senior Supervisor for Southwest Operations (Current Employee), New York, NYOctober 8, 2014
Pros: always trying to improve process
Cons: heavy workload/ limited personnel
My typical day starts with the morning scramble as I like to call it. Prioritizing the work that needs to be done, analyzing the personnel that I have to accomplish these tasks as well as equipment needs. Reviewing records and timesheet from the prior day for accuracy and submission to work completion group. Interaction between multiple crafts and departments in order to coordinate efforts for daily tasks. Continuous planning for future to accomplish work plan in order to maintain required delivery dates. Visitation to work sites to ensure personnel are working within company guidelines and building jobs according to company specifications.
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Professional environment
Accounting Consultant- Revenue Accounting (Current Employee), Brooklyn NYSeptember 18, 2014
Professional environment, potential for growth and advancement in numerous departments in CO
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OK
Contruction Manager (Current Employee), Brooklyn, NYAugust 22, 2014
You must be kidding me with this requirement. It could not fit in this box.
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Great building and atmosphere
Jr Mapping Technician (Current Employee), Waltham, MAAugust 14, 2014
Pros: cafe on every floor with free coffee
Cons: commute and traffic
The office in Waltham is beautiful and is also very energy efficient. The people who work in all aspects of the building are generally friendly.
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Innovative, Challenging, Engaging
Administrative Staff Assistant (Former Employee), Braintree, MAAugust 6, 2014
Pros: opportunity for advancement
Cons: reduction in workforce
Understood and practiced metric adherence, team work, quality assurance, all aspect of project lifecycle, adherence to budget constraints
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Great company to work for
Lineman School (Current Employee), Worcester, MAAugust 5, 2014
national grid is a great career opportunity and can make a great living out of many of the departments they have.
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Great place to work, enjoy going to work
Foreman (Former Employee), Harwich, MAAugust 3, 2014
Pros: great co to work for
Cons: n/a
Very busy, take your time always had the right material, tools, and man power, very supportive always worked as a team, no hard part when working for good co, going to work every day.
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company was well managed and had a good workplace environment
Customer Service Rep Call Center (Former Employee), Melville, NYAugust 3, 2014
this was a call center for national grid and pseg the gas and electric companies for long Island. I fielded 90-110 calls per day from customers for wanted to pay bills, question bills, report outages , work out a payment plan, or get their meters read. I worked with 100-125 people per shift at the call center office. The people were all very helpful and with a focus on teamwork.

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About National Grid

It's not gridlock but a lock on the Grid that is a good thing for National Grid. It is the sole owner and operator of the electricity – Read more