Great organization with amazing staff and employee benefits
Associate Vice President, Call Center Operations (Former Employee) – Denver, CO – October 11, 2013
The National MS Society's Information Resource Center, the organizations nationwide call center, is an extremely busy and frenetic environment. The "Specialists" or agents who take calls manage over 1,000 calls and 100 emails daily in addition to auditing social media contacts. The management team is supportive and the team is a collection of committed and hard-working Social Workers, predominately Master's level. It is challenging to work at the very busy pace and ensure Specialists obtain the training and education they need in order to skillfully answer client questions and manage the technology needed to perform their jobs. However, the team is incredibly supportive, knowledgeable and professional.
supportive co-workers, great benefits and 7 hour work day
extremely busy and stressful environment