Programs and Services Coordinator
National Multiple Sclerosis Society - San Francisco, CA

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Position Summary:

Working in the Department of Programs & Services, the Programs and Services Coordinator will be responsible for implementing and monitoring the plans and for an annual comprehensive array of programs and services including educational programming, financial assistance, self-help group and friendly visiting programs. The Coordinator will also be responsible for the development of key relationships in the community, providing support to people with MS, and the development and management of educational and social programs in designated markets.

Essential Functions:
Client Programs, Services & Advocacy Delivery

  • Establish connections and develop collaborative relationships with local community resources for assigned counties served by the chapter
  • Share resources with I&R staff and other staff as necessary
  • Document all client interaction in the Altair database
  • As necessary provide accurate information using NMSS Information and Referral materials
  • Provide direct service to clients applying for direct financial assistance
  • Provide logistical and administrative support for Self-Help Group Leaders
  • Maintain client confidentiality
  • Understand and maintain current knowledge on MS treatment and research information as well as information on Chapter wide programs and services.
  • Deliver educational programs and services to people with MS, their families and health care professionals within the targeted market area(s)
  • Establish relationships within community-based organizations to leverage resources that would complement service delivery and /or serve as a referral resource to Center participants and their families
  • Maintain essential records to track and evaluate programs, services and client involvement
  • Monitor and evaluate client needs
  • Ensure program operations comply with Chapter policies and procedures and risk management practices
  • Identifies community partners and works towards improving access to programs and services within the local community
  • Compile program outcome evaluations and summaries
  • Identify local resources and develop relationships with local providers in order to provide individual advocacy and support to people living with MS
  • Develops and maintains relationships with community agencies and institutions to expand referral resources and partners in order to provide information and programs to those living with MS
  • Tracks information and referral inquiries and interventions according to Society guidelines

Volunteer Engagement

  • Understand the importance of engaging volunteers and inspire others to do the same
  • Provides task supervision to assigned volunteers
  • Rewards and recognizes performance of volunteers in a timely manner
  • Oversee volunteer coordination of the Sacramento area programs as needed
  • Support volunteer service projects (Self Help Groups, Nursing Home Visitors, etc.) administratively

Public and Professional Education

  • Oversee inventory of educational publications for the Chapter
  • Assist volunteers and interns in the preparation of literature and materials for educational programs
  • Maintain knowledge of current multiple sclerosis research and treatment information
  • Staff NMSS tables at Health Fairs and CME events

Special Events

  • Identify resources within the community that may be partners in fundraising or become a vendor for community based fundraising
  • Support Walk MS in the Greater Bay Area and with a special emphasis in designated Walk MS communities
  • Identify potential Walk MS or Bike MS family teams
  • Work in partnership with development staff to identify and secure resources in support of development activities
  • Identify corporate relationships within the community to leverage resources and increase event participation and sponsorship dollars

Requirements :


  • The role requires a minimum of Bachelor’s degree and at least some experience in a social services environment
  • Must possess strong communication and interpersonal skills, the ability to manage difficult or complex situations with tact, confidence and diplomacy, and a strong professional demeanor.
  • Ability to function independently within guidelines
  • Strong organization and recordkeeping skills
  • Sensitivity to and understanding of issues related chronic illness and disability
  • Must express an ongoing commitment to the philosophies and vision of the Northern California Chapter and the National Multiple Sclerosis Society
  • Must exercise good judgment, and work well under pressure and in stressful situations
  • Ability to interface with clients, local and national staff members, board members, volunteers, vendors, pharmaceutical representatives, neurologists and other medical professionals, inter-agencies, government entities, and the public-at-large in a courteous, professional manner


  • Strong organization and attention to detail, able to multi-task, analyze and proactively problem solve. Must be able to work independently and provide reliable follow-through and integrity in work quality. Maintain professional customer service, written and verbal communication standards.
  • Demonstrated office administration skills; including basic desktop publishing, MS Office Word and Excel database management. Advance Internet research skills.
  • Must be able to use a computer keyboard and to read a computer monitor screen; able to effectively operate MS Society hardware and software computer systems including, but not limited to, Word, Excel, Access, PC, Internet and e-mail. Able to operate MS Society office systems including the telephone, fax, copier. Considerable verbal and written skills are necessary. Frequent presentations regarding the mission of the organization and its programs are necessary.
  • This position requires travel, generally within our Chapter’s territory but from time to time includes regional and national training seminars and meetings. The Coordinator must have access to a car, and maintain adequate automobile insurance coverage. The Coordinator must have flexibility in working hours; some nights and weekend work required.

How To Apply:

To apply for this position or to see other employment opportunities with the National MS Society please visit our online Career Center using the web-link below. We no longer accept mailed, faxed, or e-mailed resumes. Please apply for positions directly through our website. Only those candidates deemed most qualified will be contacted to interview. EOE M/F/D/V

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About this company
The National Multiple Sclerosis Society is the oldest and largest nonprofit MS organization in the U.S. With offices and staff in all 50...