Pros: great co workers, healthcare, closed sundays
Cons: no support, conflicts of interest between od and nvi, low wages, long hours, high stress
This company has a very impressive philosophy, that gives you the impression that it will be a great place to work. The group I worked with was the best staff I have had in my 15 years in the business, and that it why I stayed as long as I did (2 years).
I worked on the sales floor, in the lab and the clinic, mostly sales for my first year, clinic – more... my second and lab on an as needed basis. The corporate practices of NVI in theory should give a great balance between customer service and profits, however the way district management forces you to implement them accomplish nothing but angering the customer.
The Doctor's office, in compliance with FL law is independent. That being said, they use NVI employs to run the doctor's office, including scheduling and payments. This puts the tech in a very difficult situation, where they are stuck between the doctor and their employer. On several occasions I was forced to work up patients, knowing the Doctor would refuse to see them, and it would just make us look unprofessional. They expect you to schedule patients from 9:00am 12:45pm then from 2:00pm to 5:45pm the Doctor's Hours are from 9 to 6 luch from 1 to 2. You are instructed to schedule full exams every 15 mins and follow ups and pathology on the 5s. Example:
12:00 Full contact lens exam new patient previous wearer
12:05 possible conjunctivitis
12:15 Full exam
12:30 Full exam
12:35 Contact follow up
12:45 Full contact lens exam new patient new wearer
This was a typical booking. Obviously, when you have a schedule like this neither the tech or the Doctor will get to go to lunch. The office set up is 1 pretest room, 2 exam lanes, 1 doctor and 1 tech. Even the fastest most efficient tech and doc team cannot get a patient pretested, complete the exam and insertion and removal training in 15 mins.
They also have a policy of starting new employees out at 9/hr and the raises are very low. I was offered another position and they raised my wage to match my offer to retain me, for most non management (and some management) at this company it is very hard to make a living. – less