Manager (Current Employee) – Lewisville, TX – October 16, 2016
Awful senior management. The type that schedule time on their calendar to shake hands and play PR, not talk S**t about everyone behind closed doors. Senior management does not even buy into their own rebranding.
Funder (Former Employee) – Irving, TX – October 7, 2016
In order to get your work done in a timely manner you will have to work a lot of overtime at times of the time it's unlimited the compensation is good. The only thing is lack of communication from upper management kind a like the blind leading the blind overall it's a decent company to work for. Keep in mind the mortgage Industry is up-and-down at times
Loan Counselor (Former Employee) – Chandler, AZ – October 6, 2016
Answered phone inbound and outbound. Learned about mortgage loans. my supervisor was the greatest, she made work so much better!!! co workers were full of energy and always kept everyone alive and motivated. hardest part of my job, I can't really say there was anything too hard about this job. I enjoyed EVERYTHING about this place. They had frequent work gatherings, events, pot lucks etc. I'm sad I had to leave and find a job closer to my home, if I lived closer I would have never left.
I task all of the work to my team in the morning. Then I process the Change of address request for each account. As the payoff team lead, I request property preservation fees for the necessary accounts. Then I generate the payoffs with the appropriate accounts with the property preservation fees that are available. Then I proceed with third party authorizations ,adding contacts to the accounts,
Customer Service (Current Employee) – Chandler, AZ – September 27, 2016
Worked there for 6 months with promise to get promoted by my manager and saw other people get it who didn't deserve it. Have been with NSM longer and do better job and still get passed over. Pick and choose who gets what work schedule. Schedule changes all the time with no notice. Managers are rude and do not help you, if you can even find one. AVP are at each others throats and even though they say they will do the right thing they do not. Treated like number. Company terminated the HR manager who was the only one that cared about you. Company and managers retaliate. Worst place ever to work.
Casual workplace, nice break room, very nice office building
Loan Set-up Coordinator (Current Employee) – Irvine, CA – September 23, 2016
This was a nice introduction to office life. The job is very self-directed, and due to the size, there are many options for advancement. Management is easy to communicate with (middle and lower-management at least), and most department supervisors are competent leaders.
Sr. Developer (Current Employee) – Irving – September 4, 2016
The team is great and always have lot of fun at workplace. I have learned lot about new Filenet P8 version I act as a lead developer here Everyday is filled with new challenges and I enjoy facing and solving them.
Upbeat fast pace work environment. A morning meeting to discuss work assignment with lead. In an open work environment with several connected cubic
Underwriteer Ii (Former Employee) – St. Louis, MO – August 30, 2016
27-0293117 Upbeat fast pace work environment.
A morning meeting to discuss work assignment with lead. In an open work environment with several connected cubicles. I learned the value of teamwork and individual perseverance.I increased my production with goal setting and meeting site and company goals. A typical work day included an extremely fast pace to meet queue goals on a daily basis. The most enjoyable part of the job was the fellowship and potluck weekly events. The most challenging part of the job was mandatory over time.
Business Operations Analyst (Current Employee) – Irving, TX – August 20, 2016
The company has the utter most ends of the spectrum when comes to people and management styles. The current team I work for is wonderful but, I have real bad ones and some of them are still around. Upper/Middle management has had a lot of turn over causing mixed messages to be sent down the chain. The executive levels are pushing for change but, so far, the culture change they want has happened yet. Unfortunately, it does not appear to be close either. I am optimistic that over time it will make but, it will take the upper/middle management level to become better, more stable, and then create and provide a clear direction for the company to the lower levels.
I have wonderful co-workers that are awesome, the work is challenging, and my direct management is great. However, with up-coming, seemingly random, organization shifts that might not be the case for much longer. I have been able to learn a lot and cultivate my skills due to encouragement from management and complexity of work.
Also, the company touts they are a promote from within company and it used to be. However, I cannot believe that when they hire a person outside the company for a position and, decline to interview person that has been with the company for 9 years, in that department for 6 years, that is qualified for the position.
Decent Benefits, Flexability/Work Life Balence (possibly)
Poor communication, Poor execution on company vision, Poor culture
Good company to build vast experience of mortgage servicing
Loss Mitigation-Foreclosure Prevention Specialist (Former Employee) – Lewisville, TX – August 16, 2016
The company is good for building experience in the mortgage servicing industry. They like hiring recent graduates regardless of degree focus and offer ample opportunities for training in order to help with knowledge base which can be used in furthering your career ambitions.
Great at employee team building culture.
Managment could be more involved and willing to assist in employees advancement.
I have been with the company for almost 5 years now. They are going through some changes, which I hope will be for the better. Management is working on their communication skills, which is greatly needed. If you want to move up you definitely need to know the right people and be part of their inside clique. Otherwise you will overlooked no matter how great others tell you you are.
401K matching, Foosball, video games, great break areas
Poor Communication, no corporate credit cards for traveling positions