Nationstar Mortgage Employee Reviews

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Loan Processor (Former Employee) –  Lewisville, TXJanuary 3, 2017
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lots of talk and little action
Customer Service (Current Employee) –  Chandler, AZSeptember 27, 2016
Worked there for 6 months with promise to get promoted by my manager and saw other people get it who didn't deserve it. Have been with NSM longer and do better job and still get passed over. Pick and choose who gets what work schedule. Schedule changes all the time with no notice. Managers are rude and do not help you, if you can even find one. AVP are at each others throats and even though they say they will do the right thing they do not. Treated like number. Company terminated the HR manager who was the only one that cared about you. Company and managers retaliate. Worst place ever to work.
Pros
coworkers were nice
Cons
managers, pay, culture, morale, no advancement
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Fun workplace
Team Leader (Current Employee) –  Irving, TexasJanuary 20, 2017
It's very fun workplace, the people you work with is actually what keeps you coming to work. I have worked this company for 13 years and so therefore I like working for the company because they care about their employees, however here in Customer Service it's very hard to move into new position.
Pros
Fun workplace, Good Benefits, Work with your work schedule if needed.
Cons
Job Advancement, it very hard to move into new positions with this company
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Good place to work
Correspondent Post Closing Resolution Auditor (Former Employee) –  Irving, TexasFebruary 14, 2017
Worked long hours but management team always there to assist in anyway. Training always available upon request. Good vacation and benefits
Pros
free lunches on occation, good pay
Cons
long hours
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Natiostar Mortgage
Short Sale Specialist (Current Employee) –  Chandler, AZJuly 5, 2016
Job work/life balance. The demands are unattainable
Compensation benefits are acceptable based on comparable companies
Job security/advancement. Do not feel there is any growth opportunities and do not feel that my job is secure.
Management Men do well there
Job culture All kinds of people there but most of them subject to things mentioned here.
Pros
paycheck
Cons
mor work than time to get it done.goals dont seem possible
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Collegiate Environment
position withheld (Former Employee) –  lewisville, txJanuary 26, 2017
Nationstar was a fun place to work, but the pay is not competitive. Nearly every job change was considered a "lateral move." The advancement was also not there. It was discouraging to see people get hired from the outside instead of Nationstar taking the time to develop talent from within.
Pros
fun atmosphere
Cons
little or no growth, poor pay
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All work/no life
Not Applicable (Current Employee) –  Irving, TXMay 4, 2016
Great company except for when I received "Outstanding" on my yearly review I only received a 2.5% raise. Everyone works at least 50+ hours a week and more and more people are leaving due to the poor raises, the work load and the poor benefits which places a greater strain on the rest of us. Looking to find another company that treats employees like people. Management is great but upper echelon management does not understand that if you want to keep great people, you need to ensure you have a big enough work staff and give them decent raises, benefits and a well-balanced work/life.
Pros
Provides breakfast once a month
Cons
Poor healthcare benefits, poor raises, poor systems, no work/life balance
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The People that work at Nationstar are fun and energetic people
Operational Risk / FLOD Analyst II (Former Employee) –  IrvingFebruary 18, 2017
A typical work day for me is 7-4. Nationstar is a fast placed work environment. The company is trying to change its culture to more of a positive atmosphere. Trying to get all the management onboard is probably the biggest issue they have.
Pros
Flexible hours
Cons
Micromanage
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Company Changing for the better
Manger (Former Employee) –  Irving, TXJanuary 6, 2017
Nationstar has completed several changes over the last twelve month to rebrand themselves in the mortgage industry. They have retrained the employees to insure the rebranding is successful. This company is definitely a good place to work for and the people are amazing.
Pros
work life balance, co-workers
Cons
benefits
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Completely Variable
Business Operations Analyst (Current Employee) –  Irving, TXAugust 20, 2016
The company has the utter most ends of the spectrum when comes to people and management styles. The current team I work for is wonderful but, I have real bad ones and some of them are still around. Upper/Middle management has had a lot of turn over causing mixed messages to be sent down the chain. The executive levels are pushing for change but, so far, the culture change they want has happened yet. Unfortunately, it does not appear to be close either. I am optimistic that over time it will make but, it will take the upper/middle management level to become better, more stable, and then create and provide a clear direction for the company to the lower levels.

I have wonderful co-workers that are awesome, the work is challenging, and my direct management is great. However, with up-coming, seemingly random, organization shifts that might not be the case for much longer. I have been able to learn a lot and cultivate my skills due to encouragement from management and complexity of work.

Also, the company touts they are a promote from within company and it used to be. However, I cannot believe that when they hire a person outside the company for a position and, decline to interview person that has been with the company for 9 years, in that department for 6 years, that is qualified for the position.
Pros
Decent Benefits, Flexability/Work Life Balence (possibly)
Cons
Poor communication, Poor execution on company vision, Poor culture
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Customer service
Customer Service (Current Employee) –  Chandler Heights, AZJanuary 27, 2017
excellent customer service training with private label acquisition,
well skilled management group,
life-work balance support
location close to housing, restaurants and family activitities
opportunity for advancement depending on experience and ambition
Pros
fun sales environment
Cons
no cons
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Laid Back and Valued
Document Control Representative (Current Employee) –  Irving, TXMay 6, 2016
Nationstar had a bad reputation when I started in 2015> This year its taking a different direction for the good. There is more structure in management, more professional and after 6 months you can apply to a different position!. Nationstar has great activities every year for just their employees, for example in October 2015, they rented out the entire Six Flags Park and was only open to Nationstar employees and can bring friends/family! They also participate in Habitat for Humanity, March for Babies, Thanksigving donations, Back to School ect. It can get very stressful at time, but that's most corporate office settings. You can wear Jeans (Casual Wear) Monday- Friday!!!
Pros
Causual Attire, Decent Benefits/Pay, Room for advancement
Cons
Parking (Horizon Way looks like Walmart parking lot on Christmas Day), Building is a little older, Systems used are kind of pre-historic
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Good company to build vast experience of mortgage servicing
Loss Mitigation-Foreclosure Prevention Specialist (Former Employee) –  Lewisville, TXAugust 16, 2016
The company is good for building experience in the mortgage servicing industry. They like hiring recent graduates regardless of degree focus and offer ample opportunities for training in order to help with knowledge base which can be used in furthering your career ambitions.
Pros
Great at employee team building culture.
Cons
Managment could be more involved and willing to assist in employees advancement.
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Workplace in the process of changing
SENIOR FORECLOSURE LITIGATION SPECIALIST (Current Employee) –  Lewisville, TXNovember 12, 2016
The work environment is starting to change as they have been listening to the employees more and updating different things throughout the offices. They have repainted the office to make it more inviting. They gave us ping pong and foosball tables.
Pay is under the industry standards. You get paid incredible less than industry standards. The benefits are decent but don't equate to what you get paid for an hourly/annual rate.
Perfect place if you are looking for a entry-level position in the mortgage industry. If you work on the phones, you have more of an option to move up in the ranks/more through the different phone areas. If you work in foreclosure or bankruptcy, you don't really have a way to move up the ladder that much unless you move out of the department or leave the company.
Pros
Employee events, updates to the buildings for the break and meeting areas
Cons
Pay, benefits package
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Great company
Funder (Former Employee) –  Irving, TXOctober 7, 2016
In order to get your work done in a timely manner you will have to work a lot of overtime at times of the time it's unlimited the compensation is good. The only thing is lack of communication from upper management kind a like the blind leading the blind overall it's a decent company to work for. Keep in mind the mortgage Industry is up-and-down at times
Pros
Pay, work hours Flexibilty
Cons
Unorganized
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Not too bad
Assistant Vice President (Current Employee) –  Coppell, TXDecember 1, 2016
A handful of smart employees does most of the work. Poor culture. Company grew too fast! Trying to improve culture, but still has a long way to go. Compensation is good, but most people are still not happy.
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positive and supportive
Relationship Manager/Loan Processor (Former Employee) –  Indianapolis, IN and Chandler, AZJune 7, 2016
The company was a great company to work with, very good benefits and compensation. The work culture was very good and did not allow much time to work on own accounts. The management was very strict but very supportive. Overall I would love to still be working for the company
Pros
benefits, compensation, supportive and continous training
Cons
not enough time to work on own accounts and being micro-managed
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Tough work environment
Funder II (Former Employee) –  Las Vegas, NVFebruary 7, 2017
Not a lot of structure within the company. Pay and Benefits were good. Poor training and not extensive. Corporate changed their mind daily. Needs more stucture.
Pros
Pay and Benefits
Cons
Bad management
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Okay Place
Account Services Analyst (Current Employee) –  Coppell, TXDecember 26, 2016
Upper Management does not like change and shoots down things which will make your job easier even it it takes just a few more minutes. You plan out your day according to your job task and what the priority is and manager comes and changes just to have your AVP come back telling you that what you already knew should be worked first. Management does not understand the workflow and the length of time it takes due certain job tasks.
You will be promoted if you know certain people even when you do not know the details of the job, always complaining about the job etc.
Pros
Decent pay
Cons
Insurance
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Overall a prosperous company.
Customer Service Rep (Former Employee) –  Irving, TXNovember 16, 2016
A typical day on the job consisted of answering phone calls handling payments over the phone. I learned a lot about the mortgage industry due to the extensive training on all things mortgage related. Management was goo for the most part but it seemed as though there was no room to grow beyond the first rung of management. The hardest part of the job was not being able to think and make real change. it was standard protocol over and over. I crave a challenge, mentally. The most enjoyable part of the job wold definitely be the customer actually being satisfied at the end of the conversation knowing that i successfully helped them.
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Overall rating

3.3
Based on 591 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.3
Job Security/Advancement
2.7
Management
2.9
Culture
3.1

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