Terrible place to work. Work here if you want to be consistently depressed and irritated with your life.
Foreclosure Prevention Specialist (Former Employee), Chandler, AZ – August 31, 2014
Pros: you get paid regularly.
Cons: everything else.
Management promises things that never happen, are unrealistically positive, consistently and constantly regurgitate information regarding policies and procedures from higher-ups that changes almost daily. Dull work environment. You are trapped in a sea of cubicles. The customers hate you for the most part.
All around the company from management to non-management worked their hardest to achieve the company's goals and push themselves in an ambitious manner to assure that everyone was appreciated and rewarded for their effort and hard work.
Fannie Mae Specialist (Current Employee), Chandler, AZ – August 18, 2014
Pros: i got paid when pay cycle ended
Cons: workforce management
Mortgage Company that works at 6am on Sundays - Not Family Oriented Not Properly Aligned Lack of Training Took Account Resolution from Collections Perspective Instead of a Customer Service Resolution system.
I would work with borrowers on the phone to avoid foreclosure. I worked out plans to help a borrower determine the best decision to avoid foreclosure. I also start the liquidation process if that was best for our borrower.
Too many times I had to take work home to confirm or fix data that was done by poor performers on my team. I also had to come in at 7.00 for implementations and the other people on the team who were supposed to be there also showed up much later with no negative consequences.
Processing Production Manager (Former Employee), St. Louis, MO – August 7, 2014
Company had its own agenda from the corporate locale. Closings were missed and cancelled due to issues on the inside. HARP borrowers were left hanging for months without contact due to the massive amount of loans bought for servicing. Too many to handle.
Underwriter/Mod Fulfillment (Current Employee), Lewisville, TX – July 26, 2014
But with the jobs shifting to India, the once great place to work, has severely deteriorated. Massive layoffs constantly and promotion of managers who have no business being managers. No social skills or ability to relate to their employees. Low pay for the job done.
assisting homeowners with options to keep their homes
Account Resolutions Specialist (Former Employee), indianapolis, in – July 23, 2014
Pros: monthly bonuses
Cons: consistent schedule changes
My daily routine consisted on placing outbound calls an receiving inbound calls from customers, real estate agents, and attorneys, in order to find a resolution to keep customers from losing their homes to foreclosure. I assisted other agents with questions they may have regarding their positions and how to help them become proficient in their jobs – more... as well. I worked well with the management teams, and would often be given additional tasks to assist. My management team and co workers would use me as their "go to" person in difficult situations, and knew that I would take the time to find a resolution. the hardest part of my job, was knowing that there were certain situations, where our customers could not be helped, due to their situation, the most enjoyable part of my job was knowing that others counted out me to be able to help them achieve their goals, and also knowing that I was respected by management and a good source of information when others weren't sure. My management team allowed me to assist with other projects and pilot programs to provide feed back on new services. I felt that my potential was acknowledged and overall loved the staff that I worked with. – less