*Responsible for taking inbound and outbound calls for active and inactive bankruptcy customers
*Responsible for effectively managing a delinquent mortgage portfolio of 1000+ loans for different investors including fannie, freddie, and etc.
*Resolves customer delinquency utilizing the most cost effective collections techniques to resolve customer delinquency
* Work towards a permanent solution on loss mitigation accounts
* Responsible for the reporting and projections throughout the month as required by management.
*Responsible for handling active and inactive bankruptcy accounts within legal terms.
*Responsible for referring loans to short sale or deed in lieu if modification is not an option.
*Special Project Duties*
*Audit Loan to determine if Nationstar in compliance on acquisition loans from Ocwen, Aurora, and BOA that were in trial modification, final modification, or in review for modification.
*Completed second level audits to determine if exception or pass files were valid so that Nationstar is able to determine the amount of fine that will be received based on data collected.