Stressful work environment without opportunities to progress.
Deed in Lieu Specialist (Current Employee), Lewisville, TX – September 3, 2014
Pros: benefits including 401k and medical, paid time off
Cons: compensation for workload
In my current job I oversee the process of assisting distressed homeowners in surrendering their properties back to the bank to avoid foreclosure. I interact with customers over the phone and through email to manage accounts all across the U.S. Seeing as these people are upset about losing their homes, much of that frustration leads to very emotional – more... and difficult conversations.
Working in the mortgage industry, our goals are set up on a month by month basis. We are given bonus incentives on how many accounts per month complete the Deed in Lieu process. This often leads to a more stressful work environment towards the second half of the month. Once the month is over, the goals are reset and the process starts over. The routine becomes more repetitive so that working for an extra pay check is no longer meaningful.
The co-workers on my team are reasonable and good to work with. They have been supportive of my efforts in attempting to transfer internally for other career opportunities. The recruiting staff has provided misleading information concerning the application process.
The most enjoyable part of my job is getting to educate homeowners and co-workers. I take pride in sharing information and helping others find resolutions to their problems. – less
Terrible place to work. Work here if you want to be consistently depressed and irritated with your life.
Foreclosure Prevention Specialist (Former Employee), Chandler, AZ – August 31, 2014
Pros: you get paid regularly.
Cons: everything else.
Management promises things that never happen, are unrealistically positive, consistently and constantly regurgitate information regarding policies and procedures from higher-ups that changes almost daily. Dull work environment. You are trapped in a sea of cubicles. The customers hate you for the most part.
All around the company from management to non-management worked their hardest to achieve the company's goals and push themselves in an ambitious manner to assure that everyone was appreciated and rewarded for their effort and hard work.
Fannie Mae Specialist (Current Employee), Chandler, AZ – August 18, 2014
Pros: i got paid when pay cycle ended
Cons: workforce management
Mortgage Company that works at 6am on Sundays - Not Family Oriented Not Properly Aligned Lack of Training Took Account Resolution from Collections Perspective Instead of a Customer Service Resolution system.
I would work with borrowers on the phone to avoid foreclosure. I worked out plans to help a borrower determine the best decision to avoid foreclosure. I also start the liquidation process if that was best for our borrower.
Too many times I had to take work home to confirm or fix data that was done by poor performers on my team. I also had to come in at 7.00 for implementations and the other people on the team who were supposed to be there also showed up much later with no negative consequences.
Processing Production Manager (Former Employee), St. Louis, MO – August 7, 2014
Company had its own agenda from the corporate locale. Closings were missed and cancelled due to issues on the inside. HARP borrowers were left hanging for months without contact due to the massive amount of loans bought for servicing. Too many to handle.