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Nationstar Mortgage
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297 reviews

Nationstar Mortgage Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Too much growth in short period of time
Vice President (Current Employee), Lewisville, TXMay 11, 2015
NSM has undergone so much growth in the past couple of years that the infrastructure and culture has not been able to keep up. They are an extreemly manual organization.
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There's an experience everyday.
Sr. Risk & Control Analyst (Current Employee), Lewisville, TXMay 5, 2015
Pros: Flexible and relaxed work environment
Cons: The job security isn't great
Throughout the day I learn something new about our databases and the different systems that our representative use. My co-workers are full of life and they make the work environment enjoyable. The company has recently implemented a morale team and they provide different activities to boost our departments morale. I thought this was a great idea and the activities really do help with morale and helping upper management bond and engage with their employees.
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Continual Change
Corporate Recruiter (Contract) (Former Employee), Lewisville, TXMay 4, 2015
Nationstar had the ability to be a top notch organization with just minor changes in their management approach. However, their lack of desire to make those changes led to a culture of mediocrity. Management didn't really seemed to care about a positive work environment or even if quality work was produced, therefore few others did either.
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Nice place to work
Loan Processor II (Current Employee), Maitland, FLMay 1, 2015
Pros: Great salary, bonuses, fun atmosphere
Cons: Too much OT; not enough vacation time
Good company to work for; busy, but easy going, fun to work environment, lots of perks, company events, everyone is friendly and willing to assist.
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Nationstar
Foreclosure Prevention Specialist/Processor (Current Employee), Foreclosure SpecialistApril 30, 2015
Enviorment was good and I loved the people I worked with. The management tend to be disconnected and made it hard to move forward.
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Temps please Be aware!
Closer/Funder (Current Employee), Irving, TXApril 29, 2015
Pros: free lunch on your first day
Cons: Unsanitary work conditions, No training
Extremely high turnover rates. Quick to Hire and Quick to fire. The interview process is a bit rushed and thrown together. You interview in a room with roughly 25-30 other possible candidates. Very inpersonable. There is no structured training which is very important because you are held accountable for your mistakes even though you are not properly trained.My training literally consisted of reading a manual for one week that contained instructions on their old process. I then was ordered to shadow with an employee who was unsure of the process and then I was thrown to the wolves. My manager was inexperienced in the knowledge of their systems and processes. She repeatedly re-invented the flow of my team duties without full knowledge and understanding. Management at Nationstar were extremely unprofessional, dressed to casual and lacked knowledge. The VP encouraged feedback but your immediate supervisor would condemn you from asking questions. The building at the Irving office was extremely unsanitary and dirty.
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Nationstar is trying to improve customer reviews
Manager (Current Employee), Irving, TXApril 19, 2015
Pros: Salary
Cons: Unknown culture
Nationstar is reaching out to the community in different ways. Habitat for Humanity, toy drives, and food drives are just a few ways that Nationstar gives back.
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productive work environment
Remote Underwriter (Former Employee), Irvine, CAApril 17, 2015
Pros: free lunches
Cons: expensive healthcare
Great place to work for, great benefits. great training program, great place for advancement. Management is great. Management opportunities
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Horrible place to work in St. Louis
Account Manager / Mortgage Loan Processor (Former Employee), Maryland Heights, MOApril 14, 2015
Pros: Pay, benefits
Cons: Management, discrimination
The St. Louis site was literally thrown together with inexperience managers. Upper management at site was racist and biased. Operations department was shut down after one and a half of running. I would not recommend this company to anyone. You may have better look with the corporate office located in Dallas/Irving TX. However, HR is very selective with the issues the address and are biased as well.
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Good
Loan Processor /Credit Specialist III (Former Employee), TexasMarch 28, 2015
• Obtained any necessary documents/Disclosures required for closing (RESPA Docs, Broker Agreements, etc)
• Confirmed title and appraisals had been ordered, once received it was immediately submitted back to the underwriter for approval
• Assisted the team of Senior Processors in resolving issues preventing closing
• Insured all parties complied with client, government, and contractual guidelines
• Partnered with underwriters to maintain compliance
• Once a “Clear to Close” had been received on a file, completed Verbal Verifications of Employment on each borrower, contacted broker to go over final numbers, scheduled closing, and completed internal closing docs
• Quality Assurance/ Control
• All duties were time managed and detail oriented
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Very Detailed Company
Senior Loan Modification Specialist (Current Employee), Lewisville, TXMarch 24, 2015
Great culture for young professionals. Everyone was young but had great knowledge of the mortgage culture. A typical day was long and required you to active and work your assigned loans. I learned many things about the nature of the mortgage industry.
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Benefits, growth of company
Customer Service Representative (Former Employee), Lewisville, TXMarch 20, 2015
Job is a great place to begin career out of school. interactive staff and good place overall to grow and develop career in specific area.
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Great team environment
Mortgage Specialist (Current Employee), Seattle, WAMarch 18, 2015
Pros: free coffee maker
Cons: travel time to work
Good place to work where it's team oriented with great co-workers and managers to be able to help you obtain your goals. Working at the convention center is a great experience as well.
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Fast paced high growth environment
Vice President/Investor Reporting Support Team (Former Employee), Lewisville, TXMarch 18, 2015
Pros: compensation/benefits excellent
Cons: turnover in management is high
Typical day at worked can change direction depending on the deals upper management closes. Hardest part of the job was communication between the different functions as the company grew, tend to operate in silos.
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good place to work
Mortgage Officer (Former Employee), Lewisville, TXMarch 16, 2015
it has been a while since I worked at nationstar. Things may be different now but when I worked there they valued their employees.
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Nationstar
Foreclosure Prevention Specialist (Current Employee), Lewisville, TXMarch 14, 2015
Pros: Bonus
Cons: Management changes a lot bonus structure changes a lot
Answer inbound calls, get on the dialer and make outbound calls, try to get borrowers approve for a modifications or a short sale. Process applications to make sure borrower have a complete packet.
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Low pay and impossible VP's
Technical Writer, Post Closing (Former Employee), Irving, TXMarch 13, 2015
Pros: free lunches most days
Cons: manatory overtime most days, low bonus
Nationstar Mortgage is not the best place to work. I did not enjoy my time while working at the company. The politics there are insane.
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Productive and fun work place
Loan Modification Specialist (Current Employee), Dallas, TXMarch 4, 2015
• Converted loans with validated HAMP trial plans to final HAMP modification when second to last payment has been posted.
• Evaluate when GSE loans require investor re-class and ensure re-class is complete prior to booking
• Validate accuracy of modification documents prior to vendor shipping
• Contact customer to follow up on return of signed modification documents, closing stipulations and final payment posted prior to booking
• Validate accuracy of modification documents once received from customers
• Audit all aspects of the modification to ensure accuracy
• Accurately close out cases in HSSN (GSE accounts) prior to end of current month
• Audit to determine delays within the modification process
• Countersign and Notarize finalized modification agreements
• Validate accuracy of documents prior to executing
• Resolve modification recording county rejections
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Work experince
Data entry/BK Document Review (Former Employee), Lewisville, TXFebruary 28, 2015
Pros: friendly workers and manangment, team oriented
Cons: temporary positioin
I worked payment processing; posting payments to account and reviewing account status. This was a temp assignment I floated from department to department. The positions I held while there were from foreclosure/ bankruptcy review to data entry. The environment was wonderful. Management and co-workers were always willing to help. The hardest part was this was not a permanent position which meant no benefits.
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Too many hours to work
Reconciliation Specialist (Former Employee), Lewisville, TXFebruary 27, 2015
Pros: free lunches
Cons: overtime every week
The work is overwhelming for each person. Expected amount of work too meet deadlines are impossible. A lot of work done at home online also.

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About Nationstar Mortgage

Nationstar Mortgage helps turn home ownership into more than just a wish upon a star. The company services residential mortgage – Read more

Nationstar Mortgage Salaries

Loan Processor
$46,000 per year
Loan Counselor
$35,000 per year
Loss Mitigation Specialist
$40,000 per year
Foreclosure Specialist
$36,000 per year
Loan Specialist
$42,900 per year