A basic day involves making 250 outbound collection calls to customers whose credit card accounts have been charged off. The new hire trainer for this location is a joke, has a big ego, pretends to be intelligent and knowledgeable, and openly disrespects employees because the senior manager at this office allows him to do these things. The new hire training is for about two weeks and involves learning how to read and memorize various scripts and learning how to use an outdated collection database system. Most of the managers they hire for this location have no college degree even though the job description for managers specifically requires a college degree. Also, most of the managers at this location do not have basic managerial skills, do not lead by example, lack training from senior management, give inconsistent and ambiguous instructions to collectors, and often show favoritism toward certain collectors. Turnover is extremely high at this location for both collectors and managers. Collectors are not encouraged by managers to think critically, have no say so in making improvements to the overall office policies, and are expected to adhere to unreasonable expectations from management and senior management. Lots of the collectors that work at this location are immature, unprofessional, and have not been out of high school for more than six years. About 75% of the employees including managers that work at this location despise working there and are in the process of looking for another job. On a positive note, this is a great place to gain experience working in financial services, which you can put on your resume. Senior management, stop micromanaging employees, allow them to think critically, create a work environment where employees feel empowered, and allow employees to be involved in the change process.