Collections Agent for National Grid (Former Employee) – Vestal, NY – March 21, 2017
This was a summer job where I was on the phone all day as a collections agent fielding inbound calls for customers of National Grid. Good people surrounded me and management was always very professional.
Inbound Customer Care Representative (Former Employee) – Tempe, AZ – January 16, 2017
My previous position was fine for a college student, but this is not a company where you can build a career and/or advance. I enjoyed working with my co-workers, but management makes it a very stressful environment. Many of the managers act like high schoolers and tend to gossip, which is very unprofessional.
Co-Workers are amazing.
Benefits are horrible, Mangement is very cliquey and catty
Lead Command Center Dialer Coordinator (Former Employee) – Atlanta, GA – January 3, 2017
Committed to addressing customer concerns with speed, accuracy and professionalism, I’m a customer-focused, Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Years of maintaining a high level patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. As a self starter with experience in business financial and healthcare industry, I have multiple skill sets that would allow me to transition into a new role with limited training. With over 20 years in a call center environment, and extensive reporting background, I will be a positive addition to your organization.
Debt Collector/Customer Service Representative (Former Employee) – Vestal, NY – May 1, 2016
Collections isn't easy. The people (especially management) at NCI made debt collecting fun and easy. Whenever you secured a payment arrangement, you were rewarded. Some days were very tough, but there's always tomorrow. "Money makes the pain go away" was our motto
Customer Sales Representative (Former Employee) – Vestal, NY – November 3, 2015
The crew you worked with was usually pretty good. Always someone around to help you out if you needed it. The management worked with you to have days off if it was required. I learned how to hone in on my multi-tasking skills in a fast and efficient manner. I also learned how to control my temper when being cussed out and being called every dirty name you can imagine.
Collections representative (Former Employee) – Endicott, NY – October 5, 2015
The people who work here are nice, but we all do the same job which is difficult. Having customer screaming at you over the phone for 8 hours makes for a lot of stress. The management here is all over the place and they can't seem to agree on anything so you're always getting yelled at about something. typical work day includes sitting for 8 hours on the phone nonstop with customers and everything you do is monitored.
The one thing I learned from this job is how to deal with difficult customers and hold my composure.
Customer Service Representative (Former Employee) – Endwell, NY – September 9, 2015
NCI was a company in which there was always something to be done. Calls came in at the very brisk manner, some days non stop from 7 am to 7 pm. Daily tasks were to help customers to the best of our abilities with any concerns they may have, providing the easiest solutions and finishing calls in a timely manner.
In Collections you have good days and some bad days where you collect a lot of money and some days no money.
Debt Collector (Current Employee) – Endicott, NY – July 31, 2015
A typical day at work for me is to be able to collect $11,000. I usually am able to meet my quota but sometimes throughout the year business is slow. I try not to get discouraged as I look forward to my bonus checks the best part of the job. I get along with all my co-workers and we interact very well. They make the job run smoother. Management can use some training on how to deal with situations when under pressure.
They will work with you in case you need time off
Notification when making changes within the company
Customer Service Representative (Former Employee) – Endicott, NY – July 24, 2015
You work hard in a call center. Lots of people yelling at you over the phone. Must be responsible to work here but they hire a lot of young and sometime less mature folks. So they have to be a little bit cranky to fit the needs of the less mature worker.
Lots of overtime available especially during winter months
It is a difficult to keep positive, when being yelled at daily.
Customer Service Representative (Former Employee) – Endicott, NY – June 11, 2015
My time at NCI was overall fairly pleasant. The Co-workers were great and the management staff were almost always accomodating. Learned a lot from this job, particularly how to handle stressed customers.
Customer Representative (Former Employee) – Endicott, NY – April 22, 2015
A typical day at work is somewhat boring because you do the same things everyday. It depends on how you handle working there because it can get stressful. Management was helpful but sometimes disrespectful. Co-workers were very nice because they do the same work and understand what you go through.
Collector (Current Employee) – Sacramento, CA – February 5, 2015
A basic day involves making 250 outbound collection calls to customers whose credit card accounts have been charged off. The new hire trainer for this location is a joke, has a big ego, pretends to be intelligent and knowledgeable, and openly disrespects employees because the senior manager at this office allows him to do these things. The new hire training is for about two weeks and involves learning how to read and memorize various scripts and learning how to use an outdated collection database system. Most of the managers they hire for this location have no college degree even though the job description for managers specifically requires a college degree. Also, most of the managers at this location do not have basic managerial skills, do not lead by example, lack training from senior management, give inconsistent and ambiguous instructions to collectors, and often show favoritism toward certain collectors. Turnover is extremely high at this location for both collectors and managers. Collectors are not encouraged by managers to think critically, have no say so in making improvements to the overall office policies, and are expected to adhere to unreasonable expectations from management and senior management. Lots of the collectors that work at this location are immature, unprofessional, and have not been out of high school for more than six years. About 75% of the employees including managers that work at this location despise working there and are in the process of looking for another job. On a positive note, this is a great place to gain experience working in financial services,more... which you can put on your resume. Senior management, stop micromanaging employees, allow them to think critically, create a work environment where employees feel empowered, and allow employees to be involved in the change process.less