• Participated in staff recruitment, hiring, training and scheduling. Supervised office of 60 collectors.
Resolved day to day employee issues , complaints, and any written disciplinary actions. Participated in staff recruitment, hiring, training and scheduling. Elevated morale and decreased high employee turnover rates, achieving manager of the year award. Processed employee time sheets. Catered to company’s bigger clients AMEX Company & Corporate and maintained great environment and Amex revenue of 75& or better. Call monitoring and auditing / data entry. Handled training bay unit in addition to a PPA unit, auditing compliance of collector files, and Commercial & Consumer Account collections