This is a a very fast pace job inviorment, I learned how to be assertive the mangement loved me and I got along with all my co-workers. The hardest part of my job was to keep a level head when there was a angry debtor on the line. I enjoyed the parties we had when it was holiday time.
Goal Oriented and Customer Service friendly workplace
Payment Specialist (Former Employee) – Tempe, AZ – September 27, 2016
Nine hour work day with an hour break. I learned a plethora of negotiation and computational skills. Management is solid 4/5. Diverse work environment with co-workers from various different backgrounds. The hardest part of the job would be dealing with unruly people while the most enjoyable would be the people in the workplace.
Unit Manager (Former Employee) – Endicott, NY – May 23, 2016
The culture at NCI is get as much as you can out of each individual without have to pay them adequately. You do have to opportunity to learn how to work with difficult people because everyone there is self involved and immature. The managers try hard but are encouraged to be stand-offish a difficult to please.
Lots of Overtime available
You are always being yelled at by customers and managers
Recovery Specialist (Current Employee) – Sacramento, CA – April 21, 2016
The morning can start with a company meeting that would update us about the financial levels of our co. in the past and plans for the present. Or, we would just clock in and get right to work. I learned how to manage time with multiple deadlines to meet. Different strategies to complete tasks. There are a lot of employees in one room working in a business facility. It is nice to interact with all kinds of people and at the same time you can learn something new. There was nothing hard that I could not accomplish, I enjoyed the challenge because I seen growth and self development as accomplished goals.
Collections Representative (Former Employee) – Tempe, AZ – March 20, 2016
not a bad call center when the economy was bad, but now there are many more opportunities for higher paying jobs in the Phoenix area.
the people who work there
management providing mis-information, no upward advancement, lots of favoritism by management, no matter how good you are, how high your QAs score or how low your handle time or if you have perfect attendence, you will not be compensated for it
Okay to work for, good hours, management need better organization
Collections Representative (Current Employee) – Sacramento – February 28, 2016
Ive been here for 7 months, it pays decent but the company is very unorganized and management is not that great. It is very competitive if you like competition it will be fun. Not such a professional environment however. It is a call center and people act like they are still in high school from time to time.
Great company to work for, fun and friendly environment
Account supervisor (Former Employee) – Longview, Wa – January 21, 2014
Learned how to deal with customers who had disputes about their accounts. Multi-tasked in maintain database and phone interaction. Management was helpful with any questions. Co-workers were able to assist with any questions if management was unavailable. Hardest part of the job would be contacting older clients with past due debts, knowing they had no money to pay, yet it was my job to collect on that debt and I did. Most enjoyable part of the job was having a job and steady income and friendly co-workers and management.
Collector (Former Employee) – Rock Hill, SC – June 10, 2013
A typical days work consisted of making a minmum of 200 phone calls each day. A minimum of 3 hours talk time and 25 accounts worked a day. I learned how to work in a confined space. I managed my accounts by writing down every account worked, as well as which accounts were post dated. I had co workers come to me often to ask "what are we supposed to do?" The hardest part of the job was sitting for 8 hours a day. The most enjoyable part in collections were my coworkers, they made it fun, in a dull environment.
• Participated in staff recruitment, hiring, training and scheduling. Supervised office of 60 collectors. Resolved day to day employee issues , complaints, and any written disciplinary actions. Participated in staff recruitment, hiring, training and scheduling. Elevated morale and decreased high employee turnover rates, achieving manager of the year award. Processed employee time sheets. Catered to company’s bigger clients AMEX Company & Corporate and maintained great environment and Amex revenue of 75& or better. Call monitoring and auditing / data entry. Handled training bay unit in addition to a PPA unit, auditing compliance of collector files, and Commercial & Consumer Account collections
Collections II /Customer Service Specialist (Former Employee) – Greensboro, NC – April 25, 2013
I started to work for this company as one of the 1st employees when the company opened in Greensboro,N C, in June of 1997. The people were nice, but it is always hard to work for a company that is just starting up. Management has to develope structure that fits the company. A lot of things have to get smooth out, and this can take a lot of time. Much trial and error involved. We collected for MCI telecommunications accounts. The most enjoyable part of the job was the perk for the highest dollars collected each month. It was a parking certificate. Getting this certificate allowed me to park in front of the entrance door of the company for a month. I received this certificate many times.
Customer Service Representative (Former Employee) – Lauderdale Lakes, FL – April 6, 2014
A stressful place to work but very rewarding. I learned a lot of information on credit issues. Management was always professional & my coworkers always helpful. The hardest part of the job was to find patients that have high balances on accounts. And the most enjoyable part of the job was when you can help patients to come to a resolution with their credit issues.
Training Manager (Current Employee) – Alexandria – August 30, 2012
From a collectors view,it is great. You are the most valued person to the owner. If you are a manager, you make less money than a decent collector makes,anything that goes wrong is your fault and your best is never good enough. Everything is about the company controlling you.