Who We Are
Navicure is a leading medical claims clearinghouse that helps physician practices, billing companies, and hospitals increase profitability through increased revenue, faster cash flow, and staff productivity. Serving over 50,000 healthcare providers nationwide, Navicure’s solutions automate account receivables processes, including primary and secondary claims reimbursement; patient eligibility verification; rejected and denied claims management, including appeals; electronic remittance and posting; claims and remittance reporting and analysis; and patient statement processing. Navicure’s solution is supported by its unique 3-Ring® Client Service which guarantees that a client service representative will answer every client call in three rings or less, even during times of transition such as 5010 and ICD-10.
Navicure is the exclusive clearinghouse of the MGMA AdminiServe® Partner Network. The company received “Best in KLAS” distinctions for the claims and clearinghouse services market segment as part of the 2008, 2010 and 2012 Best in KLAS Awards: Software & Services report (www.KLASresearch.com). KLAS is a leading source of information on healthcare information technology vendor performance. Navicure also received the 2013 Gold Stevie Award for Healthcare Customer Service Team of the Year as part of the 2013 Stevie Awards for Sales and Customer Service.
Navicure is the founding sponsor of www.icd10hub.com, a free educational website devoted to making physician practices’ transitions to ICD-10 easier. Additionally, ICD-10 Analyzer by Navicure (navicure.com/icd10analyzer) is a complimentary online tool that enables medical billers to identify the ICD-9 codes that will most impact a user’s payer reimbursement and suggest corresponding ICD-10 codes. Navicure continues to be ranked among the fastest growing companies nationally in the Inc. 5000 and Deloitte Fast 500 rankings.
Our devotion to our clients is unmatched. In addition to serving our clients with a veteran team of claims experts, our client services team adheres to a strict, 3-Ring® Policy. All calls are picked up in three rings or less. To accommodate this policy the client services team is purposefully overstaffed.
Navicure’s Web-native application was built using premier hardware and software components, including well known technology names like Oracle, Sun Microsystems, and Cisco. By leveraging a powerful relational database in a transaction-intensive environment, the Navicure platform facilitates highly efficient claim data routing. This is in accordance with the privacy and security requirement stipulated under the HIPAA statute. The Navicure system's hours of operation are 24 hours a day/7 days a week except scheduled maintenance every Saturday from 12:00 AM to 5:00 AM. – less