Navitus Health Solutions / Lumicera Health Services Employee Reviews

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Decent place to work
Member Service Specialist (Current Employee) –  Appleton, WIJuly 24, 2017
Pharmacy benefit manager, typical day consists of informing members, providers and pharmacies of a members health plan information such as processing information, medication coverage, deductibles/MOOP, and other various health information.
Pros
Help is there if you ask
Cons
Work life balance
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not applicable
Human Resources/Recruiting Coordinator (Current Employee) –  Madison, WIJuly 11, 2017
I assisted with the full recruitment cycle, onboarding, applicant tracking, creating and maintaining employee personnel files, assisted with other projects.
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Co-workers great
Served as an effective ambassador (Former Employee) –  Madison, WIJune 13, 2017
Management needs to be more in tune with what is going on in each department. Human Resources needs to be re-evaluated as no one in company trusts them
Pros
Co-Workers
Cons
Human Resourses
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Old boys network among management
Project Manager / Analyst II (Former Employee) –  Appleton, WIMay 10, 2017
Some employees have been there for years and do not treat new people with respect. They are growing fast and don't know the best way to do it. Need improved culture.
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Wonderful Culture
Client Service Coordinator (Current Employee) –  Austin, TXMay 2, 2017
Navitus has a wonderful culture and you are able to develop relationships across all departments within the organization. You have to be well organized, analytical, and be able to speak up about improvements.
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Mms
Member Service Specialist (Current Employee) –  Appleton, WIJanuary 27, 2017
Great place to work! Great benefits and you can advance fairly quickly if you prove yourself to the company. Mainly working as a customer service agent answering insurance calls.
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Management Can Be Snobbish
Admin Assist/Pharmacy Network Coordinator (Former Employee) –  Madison, WIJanuary 16, 2017
Loved working with certain employees who made the job enjoyable. They do have good benefits, but human resources department needs an overhaul. You can advance quicker if you are a man.
Pros
Free lunches on management
Cons
It is like working for a man's club.
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Always changing, growing fun atmosphere
Pharmaceutical Representative (Former Employee) –  Appleton, WIDecember 6, 2016
Loved working for them, very challenging job at the end of the day felt accomplished.
People were all enjoyable and family. Lots of changes in medical billing always so constant change made for a non repetitive feel. Enjoyed the advancements offered.
Pros
lots of refrence material
Cons
always at desk
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Good company, poor management
Prior Authorization Representative (Former Employee) –  Appleton, WIJuly 5, 2016
I enjoyed working here when I started but the management is absent and there is no room for growth or advancement. They forced customer service to work through breaks and lunches during the busy season.
Pros
Good insurance
Cons
Bad management, no breaks
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Growing Company, Small Minded Business Practices
Other (Former Employee) –  Phoenix, AZFebruary 4, 2016
Typical day at work involved being left on your own to figure things out, there was no trainer in the department. Managers were over-numerous but didn't offer real support. 90% of co-workers were wonderful people; the others weren't team players and looked for opportunities to criticize, and even make fun of, new employees from different backgrounds of life. The hardest part of the job was having no one to offer you training except your fellow co-workers--who often times were still learning the system themselves causing them to give new employees incorrect information. The most enjoyable part of the job was the actual work.
Pros
The actual work was fun and the workload was light
Cons
No trainers, no support, no room for growth, (new employees would do the same things day 1 as others did that had been there years).
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Fun place to work, but little room to move up
Clinical (Former Employee) –  Madison, WIJanuary 12, 2016
Niche company attempting to compete with larger PBMs who have more experience handling the business this company wants to gain a slice of. Growing very fast, perhaps too fast. Not much room to advance and the best jobs seem to get filled by external candidates. Many of the company's founders are still there which makes for an interesting dynamic between with new hires. New ideas can be shunned quickly in favor of doing things the way they always have been. Significant micro management from leadership who seem reluctant to delegate responsibilities. Some mgt seem to lead solely based on their position rather than actual execution of ideas.
Pros
Lots of company-wide recognition for job well done and free lunches
Cons
Sub-par training for new hires; lack of performance-based incentives
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Great Company
Member Services (Current Employee) –  Appleton,WIAugust 25, 2015
Enjoyable job, great people, good work environment. Not all about the numbers more about satisfied customers. Company takes good care of their employees.
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Amazing Culture - Great Benefits - Caring Company
Manager, Eligbility Operations (Current Employee) –  Appleton, WI and Phoenix, AZJuly 7, 2015
I've worked at Navitus for over 11 years and am extremely happy to have them as my employer. This company recognizes and rewards hard work, encourages its employees to share and implement innovative ideas, and truly cares about its employees. The culture is family like and very positive. Management is wonderful with encouragement, communication, and empowerment of team members. I am proud to tell anyone I work for Navitus as their transparent approach to doing business with its customers aligns closely with my own values. I highly recommend Navitus as a great place to work.
Pros
Benefits, work environment, positive culture, growth
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See below
Clinical Client Services Coordinator (Former Employee) –  Madison, WIMarch 12, 2014
Management tolerates and may promote hostile work environment
Pros
None
Cons
Management tolerates and may promote hostile work environment
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Productive and fun work place
Member Services Representative (Former Employee) –  Appleton, WIFebruary 18, 2014
a typical day at work is taking calls from members that need to know if a medication is covered, or what the copay might be. Calling pharmacies to enter overrides and providers for prior authorizations of medications.
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Productive and growing
Auditor II (Current Employee) –  WisconsinMay 16, 2012
Every team member is involved in the growth of this organization. A small organization with big accomplishments and treat their employees with respect and loyalty.
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Overall rating

3.8
Based on 17 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
3.2
Culture
3.5

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