Navy Federal Credit Union Employer Reviews

I learned a lot, just wish there were more full-time opportunities.

Management of branch operations with coaching of staff. Member service and addressing concerns with financial empowerment. Ive learned to be a better employee and provided on the job training to staff. The hardest part was learning the operations but had fun and was challenged in the learning experience. The most enjoyable part was helping others succeed – more...  financially. – less

It was a wonderful environment full of lovely people. Typically, the day for me began with managing my team's queue and completing and assigning questions to members of my team. From there, I went on to deal with call center employees and vendors for our debit cards. We handled dispute and fraud claims for debit cards and gift cards as well as dealing – more...  with branch employees questions. – less

Great company to work for! Don't listen to the negativity in these reviews. Those are people who did not make the cut! I bring home double what my friends and family are making. Management is superior. I've never had any issues with HR and my co-workers are the best. The hardest part of the job would be sitting down all day. Luckily they give us a gym – more...  for free to work out at. Great benefits, great pay, unlimited overtime, room for advancement; great place hands down! – less

Mangement is a joke. Not much knowledge , they are mangers becuase they worked for this company many years. Lot of paper work and unneccesary paper work. The members are very rude. The culture is anything goes. All sorts of dirty and filty language and go figure who rated them 100 best companies to work for. Lot of mangers are not highly educated mostly – more...  Low level. High turn over. Go figure why. – less

they act the part, but don't let their be a life experience come up. They will turn on you like fall to winter! Their HR dept. works for the company and not the employees. If you go to them for assistance they will tell all levels of management you may become an issue. After that forget getting any advancement opportunities. Please stay away from NFCU. – more...  It is a dead end call center job. – less

Offered a variety of training
Room for advancement
bonus program
good benefits

Productive, fast passe, organized, busy, fun & upbeat staff excellent customer service.

great place to work for. Good benefits, good pay and great co workers.

A typical work day consisted of processing online banking transactions for members by phone. I learned a lot concerning annual percentage rates on loans and maintaining good credit.

Management was rigged and focused more on favoritism in the collections department.

Loved working for NFCU! Great benefits and good people to work with.

NFCU pays very well and has good benefits. The management in the branch i worked in was awful. HQ and local managers would tell you 2 different things when it came to policy. I was custed out on a regular basis by members, mangers told me we just has to "take it". The branch closed at 6, I never left before 7:45. Hours did not allow employees to place – more...  children in a daycare. – less

Make sure your cross all your "T" and do yout "Is". There's a high turnover of employees leaving due to poor management and high stress environment.

I started as a loan officer, the Manager did not know how to process loans or what the logistics of it were.

WOULD NEVER RECOMMEND THIS PLACE TO ANYONE.I WAS TREATED LIKE A NOBODY AS A TEMP EMPLOYEE. MANAGEMENT HAS NO IDEA WHAT IS GOING ON OUT ON THE FLOOR.

Great Company to work for can be stressfull at times but no more then any other customer service position.

I worked at Navy Federal Credit Union for 5 years.