Member Service Representative I (Former Employee) – Augusta, GA – July 26, 2016
I absolutely loved working here. They ladies I worked with were awesome. This was the a great experience and I learned so much. The training is intense, but it is all necessary. The employees are treated very well. Everyone has a chance to help with marketing and the community events are always fun.
Member Service Representative (Former Employee) – Pensacola, FL – July 19, 2016
On a typical work day, it was very busy. I learned how to connect with the member as well as service them without being face to face. The management there was good and my co-workers were excellent. The hardest part of the job was keeping up with all of the ongoing changes and updates with the policies that were constantly changing. However the most enjoyable part was the recognition for our service and training.
Delinquency Control Counselor II (Current Employee) – Pensacola, FL – July 10, 2016
This is the best job that I have ever had. They actually care about you and your life. They have a yearly bonus that you get based on your performance review. They have a Christmas bonus also. They have a variety of schedules to fit your life. Management is great also. The hourly pay rate is also good.
Member Service Representative (Former Employee) – Winter Park, FL – July 5, 2016
Excellent training for the job. Assistance and additional training as needed Management and team members are always willing to offer help Very friendly and safe work environment Incentives and awards for a job well done
Member Service Representative III (Former Employee) – Alexandria, VA – June 26, 2016
Navy Federal Credit Union is the best company I've worked for. They take care of not only their members but employees as well. The CEO of the company has to be one of the most down to earth people you'll ever encounter.
No company is perfect, it has it cons but it doesn't take away the fact Navy Federal is a great company to work for.
Member Service Representative (Former Employee) – Ballston, VA – June 24, 2016
The most enjoyable part of the job that i was able to witness first hand the excitement and the joy of the consumer when they were approved for that new auto loan, personal loan or credit card that they applied for.
Delinquency Control Counselor III (Current Employee) – Vienna, VA – June 20, 2016
Its a call center so there is no real room for originality. You red a script to the same people all day every day. Hours are long and management is horrible, with this company its about who you know not what you know.
great benefits, great bonuses
no room for advancement, no work life balance, bad management
Member Service Representative III (Former Employee) – Carlsbad, CA – June 19, 2016
Rated in the Top 10 companies to work for by Forbes for many years. Excellent pay and they take great care of their employees. Was very sad to leave due to spouses work relocation and there being no branches in the local area.
Supervisor (Current Employee) – DC Metro – June 14, 2016
Navy Federal offers great benefits to their employees. They give vacation days to PT employees! Just make sure you ask about the management of whatever department in which you're applying. A manager can certainly make or break any job!
If you love customer interaction, this job is for you.
Loan Processor-MSR (Current Employee) – Fort Campbell, KY – June 1, 2016
I've worked with NFCU for over 2 years now, and I love the overall culture and work environment. Of course there are some pros and cons but that's any job. But Navy Federal will make sure they compensate you for any bad days that you have.
Member Service Representative (Former Employee) – Pensacola, FL – May 18, 2016
For those who are young and fit in, this is a great company to work for. Most of management and supervisors are young and in their 20's. The majority of those in contact center on the Gulf Coast are out of high school. If you fit in and upper management likes you, you are more likely to move up within the company. Some form opinions about others without knowing pertinent information. Based on what they perceive to be true instead of facts. A great company for the area, this is one of Forbes top 100 companies to work for in the United States. State of the art equipment and world star service for members and employees alike. Free classes to advance education and move up from within.