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Navy Federal Credit Union
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106 reviews

Navy Federal Credit Union Employer Reviews

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  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Compensation/Benefits
Management
Job Security/Advancement
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Job Work/Life Balance
Excellent place to work!
Member Service Representative (Former Employee), accokeek, md – June 16, 2013
Pros: great management and pay rate.
Cons: very high volume and breaks were limited
NFCU was a great company to work for, I felt well taken care of when I was employed there. Management was strong and everyone was very helpful. At times, the branch would become very busy and it was a very high volume and fast paced place to work. But the benefits and compensation make it worthwhile working there.
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Former Employee. Vienna VA
Mortgage Loan Processor (Former Employee), Vienna, VA – June 13, 2013
Cons: 1 hour break for 15 hours work dsy
Navy federal Credit Union- Should be on the 100 worst place to work at.They treat contractors like if they were children no respect for there own employees. Navy Federal male managers give promotion to women who are young and cute but don't know what the heck there doing. Most of the managers instead of helping get there coworkers help they need they – more... will be on the computer shopping. They make so much money and brag about but they can't afford to give more money. What company hires you after being a temp for years and instead of increase you will get decrease because u get health benefits. I have never heard of that. Every year they have a pip which it depends how much they make they will get a bonus. The contractors work just as hard and don't even get a thank you or a bonus. Navy Federal is the worst place to work and if anybody says different they lied – less
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Great company to work for with great benefits
Member Service Representative (Current Employee), Winchester, VA – June 11, 2013
Pros: great benefits
Cons: inflexible hours
My position affords me continual interaction with members while processing transactions and referrals. I have learnt that so many people are still dependent on their financial institutions for direction. I have also experienced extreme management operations and very courteous and agreeable co-workers. The most difficult part of my job is not being able – more... to give the members what they desire because they are not qualified, and, on the flip side, being able to fulfill all their need is most rewarding for me. – less
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Micromanaged
Member Service Representative (Former Employee), Diberville, MS – June 9, 2013
management constantly looks for something wrong. Needs to take the time out and effectively train and hire themselves and colleagues first time around.
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Strict Environment
Member Service Representative (Current Employee), MS – June 5, 2013
Pros: pay, supportive coworkers, core values
Cons: negative management approach to team, eggshell atmosphere, decreased morale
Personally when I first started at NFCU part time, I was overjoyed at the values and work atmosphere. However, more time here I began to see how certain management was dealing with the branch operations. One manager held us in high faith and supported the team. However, one manager did not and it became such a strain on the first manager that she place – more... a resume to change her position in NFCU. Now with current work team, we are in a divided atmosphere. We as a team stick together and management is policy heavy and shows very little regard to the fact that we are all working at max efficiency to the best of our abilities and cross servicing products and creating daily huddle meetings and running Grow Your Business Games and working extended weeks of 6 straight days. I feel that with any job there is a level of commitment but with the policies apparently more important than health and life of the worker at least on a case by case basis has changed my view of NFCU drastically. Time off is accrued but never really shown to be something we can have at asking. Sick time is also accrued but even when taking it its shown to the workers as a dependability issue if used. – less
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Great experience
Teller (Former Employee), Washington, DC – June 3, 2013
Pros: good pay and benefits
Cons: very fast pace for beginners
Very busy, structured environment well managed with on an average of 10 tellers
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Good place to work!
Assistant Branch Manager (Former Employee), Odenton, MD – June 3, 2013
Pros: on site cafeteria
Cons: considerable distance from metro
Great 5 years building my career. Good people to work with. A lot of opportunities for advancement.
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GREAT COMPANY
Default Mortgage Specialist (Current Employee), Vienna, VA – June 2, 2013
Love company, low pay. Get in, learn what you can and try to move up. If not, go somewhere that's going to pay!!!
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Best part of working there is also the worst
IT (Current Employee), Vienna, VA – May 31, 2013
Pros: good benefits
Cons: lack of organization, communication and direction
IT department is over-worked and over looked by the business side
Great Job Security
Great Gym
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Productive organization who cares for their members
Delinquency Control Counselor (Current Employee), Pensacola, FL – May 25, 2013
Pros: not much overtime
Cons: no promotions
A typical day at work is collecting on past due accounts, speaking with member and assisting their financial needs. I do not feel that my job is hard, I find it enjoyable when speaking with the member and being able to assist their financial needs
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happy and focus on work.
Mortgage / Data Entry (Former Employee), Vienna, VA – May 23, 2013
I love my NFCU work the most.
Management was very friendly as well as focus on accuracy too.
Co-workers are really helped lot on work issues.
Unfortunately I did not receive my EAD from immigration, so without EAD not permit to work any place in USA, felt very bad.
I am trying to go back, will see my luck.
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Military Focused
Loan Production Specialist, Office Lead (Former Employee), Fountain Valley, CA – May 14, 2013
NFCU takes care of its staff with great pay, benefits and retirement. It takes the time to support military service members both active and retired to get the best banking, loans, and mortgages by offering a wide variety of products. Best part of the job, was helping the military members. The worst part about the job was the high demand, due to the – more... success of the company. – less
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Great Company
MSR (Former Employee), Lawton, Ok – May 7, 2013
Pros: federal holidays off
Cons: short lunches, green management
I was one of the original 8 that started this branch when it opened in Lawton. The company as a whole is a fantastic company. The training provided in the beginning was fantastic. The management was a little green and continuous training was not very well executed. The best part of the job was all of the different members you interacted with on a daily – more... basis. – less
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Was not at all what I expected it to be
Administrative Assistant (Former Employee), Winchester, VA – April 30, 2013
Pros: cafeteria within the building
Cons: no direction, help, and goals were unattainable
The company as a whole did not provide its employees with much direction. The goals were out of reach to the employees and setting them up for failure.
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Good entry level position
Mortgage Loan Processor (Current Employee), Herndon, VA – April 28, 2013
Monotonous work load, constant amount of work, great training for the position.
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Largest Credit Union in the World
Revenue Account Specialist (Former Employee), Vienna, VA – April 26, 2013
Pros: great benefits
Cons: schedules are inconsistant and managers are inconsiderate
Work week would vary Sunday- Saturday Hours varying from 6:00am- 2:00am
Lot of call volume
If you start in the call center usually you can not advance outside of the call center
Your opinion are usually heard but ignored
The pay is good and the benefits were excellent
Managers were inconsiderate.
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Productive place to work
Mortgage Loan Processor/Officer (Former Employee), Pensacola, FL – April 25, 2013
Pros: excellent cafeteria, great compensation, friendly environtment
Cons: unorganized, distance
This opportunity gave me a strong concept and training in the Mortgage Loan Process. The people within the company are both friendly and helpful. The hardest part of this job was that the commute was too lengthy.
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Great place to work
Contact Center Account Specialist (Former Employee), Pensacola, FL – April 23, 2013
structured day to day schedule
daily, weekly and monthly goals to meet
opportunities for advancement
great people to work with
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GOOD WORK ENVIRONMENT
Mortgage Processor/Closer (Former Employee), VIENNA, VA – April 22, 2013
GOOD SOLID COMPANY.
Fast pace environment.
Good level of coworkers.
Good training in mortgage processing.
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Avoid this company, no respect for educated staff members
Sr. DB2 Systems Programmer (Former Employee), Vienna, VA – April 17, 2013
Pros: bonuses
Cons: lousy "low trust" work environment; rude, uqualified and under-educated management; micromanagement of all staff
If you like being treated like a 12 year old, then Navy Federal is the place for you! An example of a recent email (April 2013) from first-line management to senior technical staff... "All employees seen with your shirttail hanging out will be sent home."

If you have a graduate degree, or even a bachelor's degree, Navy Federal is NOT the place for – more... you. You will be overqualified, and they will NOT respect you or your education.

Technical IT staff are often required to work at 4:00 AM, two sometimes three times a week, for unending MONTHS. You are on-call "24x7".

There is NO corporate work-from-home policy. Permission to work from home is doled out by managers who love being "the boss man" instead of caring anything about their people. – less
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Truehonestfact – April 30, 2013

I have to agree with this review, if they didn't like you persay you would never make it. If you are asked don't tell, b/c they don't want to hear your opinion then you are not Navy Federal Material. A lot of the people / trainers were excellent with the exception of one, but on the first part 3DD they were excellent trainers but very clicky out there. If you did not come in as supervisor material forget it. If you came in under a contractor as we did benefits were worthless and you didn't get any of the NFCU perks until you were hired on which if you had an opinion as I did you would not be staying. No respect unless you were a robot and didn't say anything. Now pay and OT was great you can bank some real great $$ if you can put up with the rest.


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About Navy Federal Credit Union

"Once a member, always a member," promises Navy Federal Credit Union (NFCU). This policy has helped NFCU become one of the nation's – Read more