Navy Federal Credit Union Employee Reviews

Found 542 reviews matching the search
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Its okay.. if you don't mind s
Member Service Representative (Current Employee) –  Pensacola, FLFebruary 26, 2017
you don't have much career advancement unless you are in cahoots with upper management or if you don't network... skill isn't enough
Pros
benefits
Cons
advancement
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Great place to work
Member service rep (Former Employee) –  Pensacola, FLFebruary 24, 2017
It is all around a great place to work everything about the company was awesome wish I could go back and do it all over again
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Productive and a place to grow
Customer Service Representative/MLO (Former Employee) –  Pensacola, FLFebruary 20, 2017
A Great place to work for if you get the right Supervisor and If you were able to voice your opinion if it counted concerning the Supervisor without backlash.
Pros
Free Gyms, Foods, Volunteer work, Benefits
Cons
Short Breaks, No one to Micro Manage the Manger, Only one sided.
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Great working relationships. Excellent opportunities for advancement.
Member Relations Advisor (Former Employee) –  Winchester, VAFebruary 9, 2017
Navy Federal was, for me, the opportunity of a lifetime. They trained me for a position that for some can be overwhelming, how to handle an almost non-stop number of phone calls from members seeking help, information and sometimes guidance with the entire spectrum of products and services that this financial institutions broad base of products and services offers to its members. Navy Federals commitment to customer satisfaction is unmatched by just about any banking institution on the planet! Opportunity for personal growth and advancement abound. I would recommend Navy Federal to anybody looking for an employer who values each individuals contribution to the company. Navy Federals attitude of "Members First" is why I believe they will remain the largest, and best, Credit Union in the world... period!
Pros
Training, Growth opportunity.
Cons
N/a
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Great company to work for
Call Center Account Specialist (Former Employee) –  Winchester, VAFebruary 9, 2017
This is a great company to work for. They always advance within the company and give training opportunities to employees. Compensation, raises, and bonuses are fantastic.
Pros
Advance within company
Cons
none
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Great job for people without experience or degrees
Consumer Lending Specialist (Current Employee) –  Pensacola, FLFebruary 8, 2017
Advancement is difficult. Positions like the one I was gunning for would sometimes have 80 internal applicants, and even with experience and a college degree it was still challenging. They also claim to prioritize internal applicants but I've discovered that's not at all the case. I started working there because I was told that after I'd been there 6 months, I'd have a very good chance to move into the role I started working there to achieve. I've been there a year with not so much as an interview.

The benefits are great and they have an overly-friendly culture, but the job itself can be draining if you have any aspirations of more than just being at the bottom of the ladder.

Bottom line is if you don't have more than a hig hschool diploma, this place will be great for you. Great pay for the education and experience level of an entry level job. However if you have high ambition and want to work at NFCU, you're better off applying for the positions you want as an external applicant rather than wasting your time trying to work your way up.
Pros
Benefits, pay (for what you do and the area)
Cons
Advancement for people withe degrees and experience
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amazing
Member Service Representative (Current Employee) –  Vienna, VAFebruary 6, 2017
Great company to work for. Really undersands the importance of work and home balance. I would recommend NFCU for employment to anyone who enjoys helping others.
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Fun workplace
Member Service Representative II (Current Employee) –  Pensacola, FLFebruary 2, 2017
Work on computer assisting members with there accounts and questions. Great work environment.
Hardest part of job is international bank wires.
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Sar/lapp
guidelines, non-conforming/executive loans (Former Employee) –  Herndon, VAJanuary 27, 2017
Navy Federal is a great company. Underwriting 25+loans a day, reviewing SEB tax returns as a Sr. Underwriter. SAR/LAPP
Most enjoyed the customers; internal and external. Least enjoyed not having work life balance.
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Great benefits and great job for location.
Member Services Representative (Former Employee) –  Winchester, VAJanuary 27, 2017
Very fast paced environment. The members are more comfortable calling for assistance instead of using resources available , such as mobile app, online baking.
Pros
Health Benefits. 401k Match.
Cons
Addressing financial issues of members.with negative balances etc.
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Working in Branch
Member Service Representative (Current Employee) –  Elizabethtown, KYJanuary 25, 2017
Navy Federal is an amazing place to work for! If you are looking into it please know it will be a great career move. The down fall is the lack of positions that become available. If you work in a branch there is a lot of drama. I recommend going somewhere where the member volume will be high, a diverse place, or go to the contact center.
Pros
Great benefits and incentives.
Cons
Not a lot of full time positions available
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Good
Member Service Representative II (Current Employee) –  Winchester, VAJanuary 22, 2017
Great place to work with great benefits. Answering phone calls is the majority of my job. Lots of advancement opportunities.
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Great Place
Commercial Cleaning Technician (Former Employee) –  Virginia Beach, VAJanuary 18, 2017
Worked there under a contract, the contracted ended.Otherwise, I would still be working there. Everyone was very nice.
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Great Place to work.
Member Service Representative (Former Employee) –  Pensacola, FLJanuary 13, 2017
NFCU was an awesome place to work. They do everything possible to accommodate a good work/life balance. The company really cares about it's employees and the benefits are incredible.
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Mortgage Loan Officer
Mortgage Loan Officer (Former Employee) –  RemoteJanuary 13, 2017
Good people to work with, mortgage industry is a challenging job regardless of where you work, so good co workers makes it worthwhile.
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Amazing place to work.
a Team Coach position (Former Employee) –  Winchester, VAJanuary 10, 2017
This place is filled with very supportive people and is a great place to work. They truly care about their employees. It's hard to find a place that you actually want to get up and go to every day, NFCU is that place.
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nice benefits
Mortgage Loan Originator (Current Employee) –  Winchester, VAJanuary 9, 2017
There are a lot of great benefits to working for Navy Federal. Great compensation and Insurance. It is a very constricting place.
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Contact Customer Account Specialist
Contact Center Account Specialist I (Former Employee) –  Winchester, VAJanuary 7, 2017
Great place to work - you feel appreciated. There are many ways to advance. They have formal training so you don't feel like you are just thrown in with the lions.
Pros
Great benefits, many areas to advance, helpful managers
Cons
Back to back calls, open 24/7 so holidays and bad weather required to work
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Perfect Job
Member Service Representative II (Current Employee) –  Pensacola, FLJanuary 3, 2017
Everything about this place is wonderful. Great benefits, great work environment, great management, and they are very understanding and flexible. The bonuses and incentives are a plus! I totally recommend this job. It's a wonderful career path, easy to move up and excel.
Pros
Benefits
Cons
None
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Great company
Mortgage Support Assistant (MSA) (Current Employee) –  Herndon, VADecember 31, 2016
Great company to work for. They value their employees and appreciate their hard work. Love going into work everyday. However, seeking for internship or part time opportunities right now.
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Overall rating

4.0
Based on 545 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
4.2
Job Security/Advancement
3.6
Management
3.4
Culture
3.9

CEO Approval

94%
150 ratings
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