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NBT Bank
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18 reviews

NBT Bank Employer Reviews

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No consistance in workplace
Document Processing Clerk (Former Employee), Oneida, NYSeptember 25, 2014
not enough work to stay busy
hours were great
the people i worked with were great
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Very nice and friendly place of employment
Head Teller (Former Employee), Whitney Point, NYAugust 18, 2014
I was responsible for answering phones, waiting on customers and balancing out the bank branch on a daily basis.
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Nice place to work but hourly pay needs improving
Operations Associate (Current Employee), Canajoharie, NYMay 17, 2014
Pros: dress down days, flexible hours
Cons: the pay
Typical day involves tons of problem solving and fixing of errors
Upper Management is effective but middle mgmt. supervisor is ineffective and basically useless- too much standing around and too much talking about non work related stuff
Coworkers- most work effectively and are pleasant, however some fool around and play on their cell phones all day – more... and nothing is done about it because Supervisor is ineffective. Job knowledge and overall understanding of how things work is lacking in other depts. which makes explaining things hard
Nothing is remotely hard about this job except having to deal with ineffectiveness of Supervisor
The most enjoyable part of this job is being able to solve problems for branches needing help – less
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Unprofessional, unorganized, and unsupported
Customer Service Representative (Former Employee), Londonderry, NHMay 15, 2014
Pros: none.
Cons: no advancement, lack of communication, no support from corporate, job descriptions are not even close to what the job entails.
I was hired on as an assistant store manager and was under the impression that I would be doing assignments that would be aligned with what I have previous done as an assistant store manager. Once I started working there was no communication between my store manager and I. She was never available and never had the schedule done right; always leaving – more... us short handed. I was always expected to pull a drawer and be on the teller line, which if I wanted to do teller work on a daily basis I would have stayed as a teller. Instead of keeping one of the tellers who was hired as a temporary position and did great work for the bank, they fired him without having someone in the running to fill his position, and left us even more short staffed than before. The only way to advance with the branch is to move to New York where the majority of their branches are. Corporate provides no support and would only give us a dedicated mortgage representative in-branch if we got our number up. I don't know about you, but I would never sign a mortgage with a bank when the only time I would be able to talk to someone about the process would be on a phone. – less
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NBT
Customer Service Representative/Teller Supervisor (Former Employee), Saratoga Springs, NYApril 30, 2014
I have great respect for this company, as I worked for over 10 years in 3 different positions for. The management and support was excellent, training as well. However, as with Adirondack Trust, I felt there weren't many opportunities for growth in my area. I left on very good terms and am still friends with many of my co-workers.
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Manager of day to day branch network operations
Bank Manager & Officer (Former Employee), East Durham, NYJanuary 28, 2014
Pros: the employees i had the pleasure of working with
Cons: the corporate lifestyle made you feel like a number, not a employee.
-Cash Handling day to day
-Extensive sales training
-Security adherence to policies & procedures
-Cross-selling of products and services
-Helping customers with exceptional customer service standards
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Top notch management with little pay
Dealer Finance Underwriter I (Current Employee), Norwich, NYDecember 6, 2013
Overall, it's a good place to work. Has all the essentials: good opportunity for advancement (depending on your department), job security, safe work environment, friendly coworkers...but what NBT doesn't provide is competitive salaries.
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Okay Job for location
Teller I at NBT Bank (Current Employee), Friendsville, PADecember 5, 2013
Friendly people and location was good. Benefits and pay needs to be reevaluated.
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productive workplace
Operations Associate (Former Employee), Norwich, NYDecember 4, 2013
Pros: learning new things
Cons: how some co-workers e=were snobby
Start my day with data entry, and end my day with scanning files into data base. I learned alot of diferent ways to do banking. The management was great. My co-workers were snobby. Some of them. The hardest part of the jog was correcting customers accounts. The most enjoyable part of this job was being part of a team and the customers.
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Friendly work environment
ASSISTANT BRANCH MANAGER/BANK OFFICER (Former Employee), Rome, NYNovember 22, 2013
Pros: excellent benefits
Cons: security/safety
Enjoyed the daily organization required and maintaining necessary paperwork. Enjoyed interacting with co-workers.
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Very productive job. everyone was always a big help to customers as well as each other.
Teller (Former Employee), Norwich, NYApril 24, 2013
Pros: cafe downstairs with a wonderful and friendly cook to make your meal everyday-very cheap prices
Cons: honestly
A typical day at work would be coming into work at 8:00AM to which ever NBT bank in Norwich, Sherburne, or South Otselic i was scheduled to work at. I would then prepare my teller drawer, count the cash, and log onto my computer and start helping customers with their wants and needs. I would take an hour break around 1. Then i would contine with my – more... day until it was time to go home at 5:00PM. I learned a ton of things about banking and money and currency that i never would have learned elsewhere if i didn't work for a bank. Everyday was interesting and it was always in a fun but profesional environment. management was great. my favorite part about the day would have to be working in small towns and knowing everyone that came in and being able to help them out in whatever way possible. I met a lot of people and it was good knowing that some of these people came to the bank everyday, and most of the time it would be the highlight of the day. – less
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Great people and great company to work for.
Operations Associate (Current Employee), Canajoharie, NYMarch 11, 2013
Very good work culture, takes great pride in their community, but not many opportunities to advance upwards.
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Very secure job with good working enviroment.
Customer Service/ Loan Officer (Former Employee), Sidney, NYNovember 21, 2012
Pros: paid holidays, no evening or weekend working hours. healthcare benefits
Cons: no lunch or breaks if busy with customers.
I worked for this banking institution for 25 years. Started as a teller and worked my way up to become a loan officer. Great co-workers. Hardest part of the job was telling a consumer they were not approved on a loan application. The best part of this job was working with the public.
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Teller
Prime Time Teller (Former Employee), Johnson City, NYNovember 18, 2012
Count money accurately and balance cash drawer, vault and ATMs.
Complete deposits, withdraws, transfers and update customer information on all accounts.
Cash checks, print official bank checks, temporary checks and money orders.
Run credit cards for cash advances
Multi-phone line system
Customer service
Cross-sell financial services, and account packages.
Fax, – more... copy, and file important documents
Organize and send information through interoffice mail
Mail customers information and transaction receipts as needed  
  – less
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It was a nice job that allowed me to gain hands on office experience.
Operation associate (Former Employee), Norwich, NYNovember 10, 2012
My day depended on who I was covering for. If I was covering for the mail delivery position I got to stay physical and interact with a large majority of coworkers. If I was covering for the person who did loan entries I got to gain office experience such as using complicated company software to enter loan payments. It was an enjoyable job with friendly – more... coworkers. I only left because I needed a job that offered more hours. – less
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Overall Good Company
Senior Vice President (Former Employee), Norwich, NYApril 25, 2012
Overall NBT is a good place to work where the people are friendly and conscientious about their jobs.
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Great Place to work
Teller (Former Employee), Schoharie, NYApril 22, 2012
The coworkers and and managers are wonderful and encouraging. The customers are colorful and make the day go by faster.