NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a provider of business process outsourcing services (BPO) primarily focused on accounts receivable management (ARM), and customer relationship management (CRM). It provides a range of ARM services to its clients. It is also engaged in the recovery of accounts receivable and early stage delinquencies. The primary market sectors it supports in its BPO business are financial services, telecommunications, healthcare, retail and commercial, utilities, education, technology, transportation/logistics and government. It also purchases and collects past due consumer accounts receivable from consumer creditors such as banks, finance companies, retail merchants, utilities, healthcare companies, and other consumer-oriented companies. It operates its business in three segments: ARM, CRM and Portfolio Management.
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