Pros: cafeteria onsite, few cents metric incentives and bonuses
Cons: healthcare is not affordable, pay does not compare to the job function, breaks are too short for those that work 4 x 10's, you are wrote up for everything, you have to resolve your own computer issues, if not signed in on time and you are having computer issues then you get an infraction, no one listens to each other from management on down, 10 minutes per week of personal time off the phones for bathroom breaks etc.
A typical day is taking over 60 to 75 calls per day. I learned a lot about the contract company, which is interesting. Management was not very good. Co-workers were great. The hardest part of the job was the inconsistency in the job flow and meeting the 4.6 minutes of average handle time for calls. The enjoyable part of the job was getting to speak with many different people and helping them with their bills.