Call Center Customer Service Representative (Former Employee) – Joplin, MO – June 29, 2016
Typical day of helping people with their orders and installations for Best Buy. I always tried to go above and beyond. If I couldn't help them I would spend all the time needed to make sure they found the person that would help them and could help them. I would also do call backs to make sure that their orders or issues were dealt with the best way possible. I loved working to help people. And make their days a little better.
Collections Representative (Former Employee) – North Aurora, IL – June 23, 2016
My typical day at NCO Financial was productive. It was a fast pace environment. Everyone had a goal to meet. There were daily and monthly incentives to help you reach your goal. Once you hit your goal you were awarded with cash and prizes. Considering the environment was competitive, I believe everyone worked well together and we managed to have fun at the same time.
Call Center Agent (Former Employee) – Yuma, AZ – June 16, 2016
The environment along with the management team were very helpful. The environment was stress free whilst having set selling goals, which helped our team grow. The hardest part was to reach our sell goals. The most enjoyable part was interacting with my sell team and just working for NCO was a great experience.
Very good environment
Lunch was a little short, but nothing too problematic.
Medicaid Specialist (Former Employee) – Winter Park, FL – June 7, 2016
I loved working for this company although was not there long enough. This company was based at the Winter Park Hospital by contract. I enjoyed closely working with the patients and helping them get insurance though the state.
Collections Agent -EGS (Former Employee) – Montgomery, AL – June 4, 2016
So where do I begin with NCO Financial Systems, now called EGS Expert Global Solutions. I worked here for about for months doing the same thing every single day. My first two months I enjoyed it, I got along with my supervisor which was probably my favorite out of all the jobs I had. She was very helpful in answering any and all questions that I had. I also got along with my entire team who I got to knew a lot from during our three week training class. The is pay is pretty bad considering what we have to put up with; our co-workers, the angry callers and the long hours. Plus you don't receive any benefits until you complete your 90-day probationary period...that is IF you can make it.
The atmosphere is rather tense and dry usually unless there's a holiday that comes up which the supervisor will let their team decorate the office and cubicles based on that holiday theme. Any other time, as the review summary suggest, its just another call center. The other teams I worked with were somewhat okay to work with, others were stuck up and snooty when you tried asking them questions relating to a customer's bill.
This is a company will write you up or terminate you without further notice depending on the severity of your actions, so be cautious.
I would only recommend this job to people who enjoy sitting down all day and coming to work doing the same repetitive actions every single day with no strong benefits and no raises (Oh yeah, you don't get a raise here they start you off at $8.75 and that stays there forever) You do however get pay incentives for having high productivemore... numbers and a strong, consistent quality control number. (All of your call our recorded and they review all of your calls)
Account Manager (Former Employee) – Atlanta, GA – June 2, 2016
The work space was a call center environment, and a typical work day at NCO was coming into the office being prepared to focus on your day to day tasks/duties. Your duties was captured around customer service that was our mean focus customer first. The co worker was easy to work with everyone pulled together to get the job done (team work) and that goes a long way. I would say the hard part at times was pleasing the customer,because that's what we as customer service rep always aim toward. Knowing I have successfully completed my tasks/duties for that day knowing I have given 110% toward customer sanctification.
Financial Customer Service Rep (Former Employee) – Lenexa, KS – April 21, 2016
Productive and fun workplace with great luncheons. I learned the company computer programs. Friendly Management and cooperative. Co-workers outstanding team players. Dealing with irate customers was the hardest, but also an accomplishment. Management acknowledge hard work done and would bring in donuts and would have pot luck luncheons that was paid by the company.