Customer Service Representative (Former Employee) – Joplin, MO – June 26, 2017
Nco/Egs needs to learn that when there is family emergency, their employees will need to leave or not come in, I understand that employees need to show that they want their job but when a loved one is on the death bed, the employee needs to be with that person especially when it has to deal with a father or mother.
GARNISHMENT TEAM LEAD (Former Employee) – Horsham, PA – June 7, 2017
fun place to work. management were very helpful very encouraging for you to succeed. however they played favoritism and gave certain employees better opportunity than others based on if they liked them not based on their actual skills
Customer Service (Former Employee) – Humble, TX – May 23, 2017
Call center agents might have over a hundred conversations per day. For each, they’ll have a checklist of specific tasks they must perform, such as starting with the correct greeting, asking the required questions and entering relevant data from the call. Each call is an opportunity for agents to either improve their efficiency, or learn from their mistakes.
Customer Service Representative (Former Employee) – Rockford, IL – May 19, 2017
It was cool. It wasn't so much as the workplace within itself per say. For me, it was the job period. You get tired of the callers, at least I did. Not to mention, you could get off of a call and be chewed out because you didn't have good timely resolution.
The reward system and the pick of your hourly shift