Pros: no micro managing
Cons: unstable job security; layoffs with a week notice
A typical day at the office: We normally and mostly communicate through emails. Because of reasons not being shared with the team, the workload has lessened and questions about job stability doesn't get answered. We are pacified with legal and business jargon to make us feel like we are secure in our jobs.
I have learned to monitor collection calls closely, paying immediate attention to all content within the call to listen for violations of the FDCPA. We complete audit surveys and submit to the manager.
A major part of my duties after documenting the call has been taken away from my team. We used to follow up with the firms or agencies, provide remediation feedback, request additional calls or collection notes. Management has taken that responsibility from my team which now leaves us with reviewing our emails, listen and monitor calls. I feel i no longer have a productive hand in the compliance department and am looking to further my career elsewhere where they promote from within and have open lines of communication across the board.