NCO Group Employee Reviews

Found 1,339 reviews matching the search
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Productive
Customer Service Representative (Former Employee) –  North Charleston, SCJanuary 23, 2017
Great company to work for but very hard to get notice for your great work. There are plenty of employees and you are just looked at as a number. No importance.
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find something else to do
Collector (Former Employee) –  Springfield, MOJanuary 20, 2017
The job work atmosphere is not friendly at all, people stay to themselves, because of the hustle bustle to get debtors to pay their outstanding medical bills.
Pros
free food is offered if office makes bonus
Cons
bonus structre is difficult to make or maintain, High turn over rate
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Fabulous
Telecommunications Operator (Former Employee) –  Joplin, MOJanuary 18, 2017
This was a fabulous company to work for. This company is very employee oriented and I really enjoyed my work with them. The pay was exceptional and training was very productive.
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Not so productive
Customer Service Representative (Former Employee) –  Charleston, WVJanuary 15, 2017
Collect payments on past due bills, Set up repayment plans and schedule dispatch. Poor management. Good co-workers. I've learned to help people and to have a good communication skills.
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productive
Customer Service Representative (Former Employee) –  Greensboro, NCJanuary 10, 2017
managers were very helpful, pay was good, overtime available, good point system set up. helpful to the customers and employees, advancement available.
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Great job
Customer Service Representative (Former Employee) –  Humble, TXJanuary 4, 2017
One of the best experiences I've had on any job. Unlimited overtime, hour lunch, diverse race, cool managers, excellent pay.
Pros
Bonus check
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A collection company
Financial Advocate (Former Employee) –  Youngstown, OHJanuary 4, 2017
call themselves financial counselors when they are actually collectors. collectors that are to help non insured get on Medicaid or receive financial aid HCAP for their hospital bills.

no Human Resource support, a company that does not care about employees.
Pros
NO PROS
Cons
BAD HR, favored employees, most cannot take time off, are not told of the vacation or sick hours available, management fears they will have to work if someone takes off.
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good for an entry level position
Customer Service Representative (Former Employee) –  Virginia Beach, VAJanuary 2, 2017
not for a career, good for a straight out of high school job. no real advancement, and subpar pay. would not return. lots of down time
Pros
co workers are great
Cons
can be a little unorganized and drama filled
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productive
Debt Collector (Former Employee) –  Mobile, ALDecember 26, 2016
Call center taking inbound and outbound calls. Great jobs for someone who likes to talk on the phone a lot. Stressful job due to you have monthly goals to meet in collecting past due debt from people who are aware of there past due debts.
Pros
Healthcare
Cons
monthly goals
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Productive and great staff
Manager, Eligibility Patient Liaison Services (Former Employee) –  Riverside, CADecember 13, 2016
Everyday challenges are exciting and rewarding. The staff and managers are very helpful and knowledgable and patient.
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Great Place to work
Commercial Insurance Call Center Rep (Former Employee) –  Norcross, GADecember 12, 2016
Productive and relaxed place to work. Team members are helpful. Team lead are great and want to see you suceed. Great place to work. Training is great.
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customer services rep
Collections Analyst (Former Employee) –  Ramsey, NJDecember 1, 2016
Contacted debtors to obtain payment commitment and bring resolution to delinquent accounts
Proficient in skip tracing techniques using Accurint and credit bureaus and also with CRS-collection software Provided customer service regarding collection issues, account adjustments and settlements
Managed portfolio of over 250 accounts
 Ensure compliance with Federal, State and local collection regulation laws at all times
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none
Customer Service Representative (Former Employee) –  Yuma, AZDecember 1, 2016
This place was really cool to work for. the bonuses were awesome. the schedules weren't that great. the management needed more training.
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Productive work place to work .
Lead Associate retail and medical collections (Former Employee) –  Mobile, ALNovember 30, 2016
Productive work place to work . Great people and environment. A lot of experience to gain and be taught from others. Everyone is a team player.
Pros
none
Cons
none
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No longer operating in my Area
External Customer Technical Support (Former Employee) –  Greensboro, NCNovember 30, 2016
Unable to provide a review at this time. Company is no longer operation in the Greensboro/High Point area. Jobs were outsourced to the Philippines.
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Call Center Representative
CALL REP (Former Employee) –  Johnstown, PANovember 28, 2016
We would receive calls from people who needed to pay credit card bills, utility bills, or needed energy assistance. It would be a typical 8 hour work day which was from Monday through Friday.
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This job promoted my growth
ON-SITE PATIENT LIAISON (Former Employee) –  Houston, TXNovember 18, 2016
I was allowed to work at 40 hour week
Meet people
NCO doesn't advance the people who already in company, also company headquarters moved to the Phillipines
Pros
close to home
Cons
no advancements
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Horrible
Customer Service Representative (Former Employee) –  Mobile, ALNovember 13, 2016
No empathy for employees. Pay raises are minimal. Managers are poorly trained and very selfish. Huge company with little work life balance for employees.
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I loved working at NCO
Commercial Collections Rep (Former Employee) –  New Orleans, LANovember 10, 2016
Very busy as soon as I hit the door, learned to listen when he debtor was talking, The management was excellent and always tried to help me. Co-worker for the most part were okay. The hardes part of my job was trying to find someone who was hiding. I enjoyed my bonous checks.
Pros
Working by myself no one looking over your back.
Cons
free parking
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overall a good place to work
Client Accounting Supervisor (Former Employee) –  Norcross, GANovember 1, 2016
Good place to work. enjoyed my co-workers. Management was good. benefits were average. hardest part of the job was EOM close.
Pros
co-workers
Cons
benefits and eom close
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Overall rating

3.4
Based on 1,608 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.1
Job Security/Advancement
2.9
Management
3.0
Culture
3.1