NCO Group Employee Reviews

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It's a horrible job but someone has to do it.
Call Center Representative (Former Employee) –  Jackson, MIDecember 3, 2017
A multifaceted company that takes on the guise of sales team, doctor's answering service, Utility company and bill collector has a lot of stress associated with it. You have to seamlessly transition between these roles on any given day depending on what clients we're schedule to handle that day.

While I don't discredit NCO for being what it is, I found the lack of direction, poor management, terrible wages and frankly completely unreal stressful environment daunting and almost unbearable.
Pros
It was work.
Cons
The stress far outweighed the benefits.
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I enjoyed working there
T-Mobile Customer Service Represenative (Former Employee) –  Houston, TXDecember 3, 2017
Many of my high school associates worked there as well I was paid extremely well and earned several bonuses and enjoyed the fast paced environment. We went through paid training not only for customer service bit also for technical training as well
Pros
Bonuses
Cons
N/a
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Ok job to past time
Credit Balance Associate (Former Employee) –  Norcross, GANovember 28, 2017
The turnover rate at this company is very high. Due to the lack of leadership only a selected few will stay for more than 3 years. The unrealistic daily quota will make your day seem impossibly ending.
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A Relaxed work environment and plenty of phone calls being made.
Debt Collector (Former Employee) –  Trevose, PANovember 25, 2017
My typical day at NCO Financial is tracking down late or overdue loans and trying to get the debtor to either pay the amount in collections or negotiate a payment plan or legal action would happen if they didn't want to pay. If the debtor is unable to be reached we would send mail to there residence or look them up on the web and obtain a resent address or other means.
Pros
45 minute lunch breaks and great conversation with co-workers
Cons
A lot of hang ups and profanity remarks
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Hate this company
Customer Sales and Service Representative (Former Employee) –  Joplin, MONovember 25, 2017
Do not work for this company. Management is more worried about trying to hook up with other employees, When you get paid your lucky if you get your whole paycheck. I did the managers job, including training a whole class for 3 weeks by myself and was told by management that i would not get promoted because i was not just a female but an attractive female!!!
Pros
the pay
Cons
management, ceo
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Csr
Account Representative (Former Employee) –  Oklahoma City, OKNovember 23, 2017
I had a great boss but worked a split shift 8-12, 3-9. Very hard shift to work with a family. The company really pushed the legalities of the job. Overall, not a bad place to work if you need a job, or are between positions. not really a lot of room to move up, or advance in the career.
Pros
Lots of training, commission
Cons
Low pay, Crazy Hours
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NCo was ok to work for
Preferred / Strategic Representative (Former Employee) –  Greensboro, NCNovember 22, 2017
Nco should have better pay grades. I don't think they pay enough for the jobs they offer, the schedules also weren't the best. Some departtments it was hard to advise.
Pros
they had on the job training
Cons
pay rates
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Do not recommend
Customer Service Representative (Former Employee) –  Greensboro, NCNovember 13, 2017
It is a stressful call center with many different clients. It is very easy to be hired at the company. Low pay and lack of raises. The culture is negative.
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Try to collect blood from a stone
Lead Security Analyst (Former Employee) –  Horsham, PANovember 12, 2017
Each year the employment turn over was over 80% of the population. As a debt collection company, it was always about getting money from debtors regardless of their situation: be it out of wirk or Just deadbeat. Compliance with law was driven by fear of fines and not from a sense of doing the right thing. Many times the smoke and mirror approach was used in an attempt to limit needed investment for infrastructure.
Pros
Steady paycheck if you didn’t work collections
Cons
Degrading benefit packages year over year.
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Fairly Stable Company
Technical Support Team Leader (Former Employee) –  PhilippinesNovember 12, 2017
Clean workplace, Good Environment, Fairly paid in benefits and Incentive.Free meal and provides sleeping quarters with entertainment room. Management are good, Medical benefits where provided. good colleagues and co worker help each other.
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A place that will never change
Customer Service Rep (Former Employee) –  Charleston, SCNovember 7, 2017
This job is for a young person fresh in the work force. An adult cant possibly live off the salary that this job provides. I hated that I worked here for 5 years and never got a raise.
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Bad management
Customer Service Assistant Manager (Former Employee) –  Puerto RicoNovember 6, 2017
Excellent benefits, managment at that time was poorly. Nice enviroment to work at great holidays activities. Recommend company with such great benefits
Pros
Great benefits
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Good
Customer Service Representative (Former Employee) –  Humble, TXNovember 6, 2017
Fast pace job good place to work at after high school. good environment for young people going to school and working at the same time. Must be able to have good communication skills.
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ok job decent traing methods
CSR/Agent (Former Employee) –  Jackson, MINovember 3, 2017
i didn't like how strict they are with hours, dress code, and break times. someone that doesn't like sitting all day would not enjoy this job. gets hectic if youre not used to calls back to back and not being able to stretch your legs periodically.
Pros
people
Cons
mandoatory shifts, being on call during storms
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Great work
Sales Representative (Former Employee) –  Yuma, AZNovember 3, 2017
It was great working with this company. I would be happy to work again to this company. Great benefits good environment. Liked to work with people talk by phone and solve some issues.
Pros
Can not talk by phone
Cons
Can talk with coworkers
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collection of account
Collections Representative (Former Employee) –  Tampa, FLOctober 26, 2017
account receivable, calling insurance third party and attorneys for auto claim work mans comp claim, work accoun to the fullest to it was resolve they care for their employee raises were good people got along like family
Pros
excellent workplace
Cons
lay off
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Fast paced enviornment, low pay set schedule
Customer Service Representative (Former Employee) –  Greensboro, NCOctober 26, 2017
Very busy place to work. Not to much time to really fraternize amongst co workers. This place is no longer in business. If it were, it is a stable job with little job growth.
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misleading name
NCO Financial Systems (Former Employee) –  Overland Park, KSOctober 23, 2017
the name NCO Financial make sit sound like it's a financial company. it wasn't. it was a call center doing customer service for Sprint. Every time Sprint ends up on the list of "Worst Customer Service Ever", NCO was why.
Pros
hour lunches, flexible hours
Cons
unpaid overtime
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from small company to a number
collector (Former Employee) –  Columbus, OH 43218October 22, 2017
when I first started we were a small company that got bought out by nco. the culture was so differnet they had a turn and burn attitude. not someplace you would want to build a career
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Improved Over Time
Supervisor Eligibility Patient Advocacy Liaison (Former Employee) –  Birmingham, ALOctober 20, 2017
In the beginning, the shortage of management played a negative role in the office. Once the management presence was established, operations ran smoothly.
Pros
Helping Patients
Cons
Negativity in the Beginning
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Overall rating

3.4
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3.3Work/Life Balance
3.1Compensation/Benefits
3.0Job Security/Advancement
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