NCO Employer Reviews

Daily I will answer incoming calls from people around the country tracking and locating their packages. I learned to multi-task and sove problems quickly. At this job I did learn more about quality, and what is better for the customer and the company: listening to issues or questions, moving through the system to find out what will best assist the caller. – more...  Dealing with individuals daily I would usually deal with many different attitudes, which I took as a challenge to create a positive experience. While working with NCO calls were monitered internally and USP Corporate and recieving feedback, positive and negative, helped to improve weak points and kept each agent on their toes. – less

In training right learning about the company. This company offers full benefits, the hardest part is the calling customer, I like that it offers full time hours.

I answered calls, did technical & customer service, filed paperwork, manager training, managed team of agents, & gave efficiency reports

I enjoyed what I done because it was beneficial to the agents. I enjoy developing agents to be better agents. A typical day at work was constantly stressful, whenever meeting with management it was normally negative rarely positive. I enjoyed my co-workers they were always helpful and made you feel welcome for the most part. The hardest part of the – more...  job is remaining there. They are now shutting down and it seems to have been worse and everyone was always on pins and needles not knowing if they would have a job or not. I didn't like the fact they were somewhat unsupportive of their employees. There seemed to be no gray area unless they needed it to be and not everyone was approachable or easy to work with. – less

Providing the best customer care to consumers while buying merchandise over the phone. Taking inbound orders with high volume calls kept me busy everyday while working.

love the kind of work and being able to help other when needed.

Overall, not a bad place to work. The pay was good for the area. The insurance isn't great. They have a flexible attendance policy.

fun place to work great management and excellent training. i would come in, sit down at a computer and start assiting customers

When I was a CSR, I couldn't complain. When I became part of the management team, I felt so uncomfortable. Managers would talk behind each other's back at work all the time. It seemed as if they belittled everyone else to make themself look better. Most of the management, not all, but most would just simply be disrespectful, juvinielle, unprofessional, – more...  and simply left a bad taste in my mouth. I absolutley loved my job and it's duty, which was training newly hired agents for a 90 day period. I absolutley enjoyed that. When I had to go to meetings or whatnot it's like a lot of the people were totally fake. I couldn't stand it! The CEO of the company met me one time when I had been working for him for three years. Mind you I was one of his manager's for one of those three years. Also, his desk was located about 200 feet from mine. I could see it in plain sight. So that seems a bit strange to me, but dealt with it, because I couldn't fix everything. Then when I mentioned in my subtitle, while it lasted, well out of the blue I just decided that I couldn't take it anymore, and filed for unemployment, they accepted, knowing their turn over rate. Seems great, think again. I want to be treated like a human being as I take pride in the work I do. – less

Nco is and will be the absolute worst company I have ever worked for. The management is the absolute worst. My supervisor was one of the best supervisors out there and because another supervisor got a promotion to manager and had it out for my supervisor I,as well as my supervisor are no longer working there, that job is a joke, its all politics, if – more...  you're not kissing someones behind you can bet your bottom dollar you will amount to nothing there. I never received any recognition unless from my supervisor and to be honest i wouldn't wish this job upon my worst enemy. – less

•Verified client’s identification and identified clients’ needs
•Directed clients calls to appropriate departments
•Updated client database ensuring accuracy of client data.
•Provided technical support to customers through telephone and e-mail
•Gathered Clients’ troubleshooting and guide them in the process of their needs

Learned a lot about management and progression in call centers. Learned about responsibility and good leadership. Took a lot of leadership training classes and courses to advance to supervisor status.

a typical day at work would be to sit down all day and wait for calls to come in. i have learned the qualitys and the beginnig of professionalism. manangement is okay. help is needed. coworkers are are good workers but not the type to have a social life with. nothing is hard about the job, i enjoy it but sometimes is difficult because of the facdt that – more...  this job does not allow me to have my social life and family time. – less

This job is a very friendly, business oriented company. Working along side of management made it easy.

Good place to work but my opinion as a good worker is that I like to move around and willing to cross train on other programs.

Learned about a lot on a technical note. Gave me great customer service skills for the phone.

They make you feel wanted and they know you by name, you are just not a number in a job pool

very balanced work enviornment.co-workers are willling to help out

This was primarily a sales centre, but it wasn't incredibly high pressure. They were understanding and worked to assist agents that weren't making goal as opposed to terming them the moment they do as some centres do.

This company is ok, if you want to start out with Call Center experience. If your looking for a life long career, this is not the place.