Pros: Excellant starting pay rate, Wonderful benefits, All around great company
Cons: The company left S.C. and moved to GA.
A typical day consisted of clocking in and loading up the tools that I need to perform the job. I would then begin to take calls from multiple retail vendor personnel that have technical issues with digital cash registers, debit/credit card readers, pharmacy computers, printers, barcode scanners, bio scanners, network gateways and routers. I would remotely fix the technical issues, but if the issue was out of scope or did not have a resolution, a field technician would be dispatched.
I learned how to remotely fix issues for a professional environment, use a knowledge base of information and how to engage the escalation process and personnel.
My manger, supervisor and team lead were awesome. I could not have worked with a better group of people.
My co-workers and I were in cubicles that linked us together and made us a family. We helped each other via instant messaging or face to face.
The hardest part of this job was not being able to be there 24 hours a day.
The most enjoyable part of the job was to hear and feel the customer's reaction once their issue was fixed.