Pros: good pay and benefits, excellent flexibility for life managementn
Cons: corporate, cold, poor comminication, top heavy management
This used to be a wonderful, diverse, culturally sensitive company who valued its members and employees.
Due to huge growth,including acquisition by Partners Health Care poor management who turn deaf ears to the pleas and suggestions of the people who actually do the work,this is not at all the same company I joyfully beseeched friends to come over to, only a few years ago. I now tell the to stay away.
The focus has changed from member satisfaction to saving money and limiting hospital stays. It is top heavy with managers: 2 clinical directors, 3 clinical managers, plus manager of support team, manager of social care. The managers are minimally available as they are in meetings all day and overwhelmed with the needs of their teams the rest of the time. Yet when they are available, at least one finds time to keep up her reputation as a micromanager, which causes workers to feel intimidated and insecure. Complaints have been made about her regularly, yet she recieved a promotion while the ones who complained mysteriously and quickly left the company.
They have implemented new systems with inconsistent training and cling to some old systems that no longer work,. They force the employees to attend in-services on "change" yet except for new systems and focus groups, they refuse to change some functions that have been identified over and over and counterproductive-again, but the actual workers.
A friendly, community focused insurance plan "with a heart" is now nothing more than another entity in the ranks of Big Corp.
The employees were a close kit team who worked well together,m but now there is little to no time for more than a quick hello in passing. Much of the day is spent literally with " nose to the grind stone", no break, no lunch. unpaid overtime.