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Neighborhood Health Plan (NHP)
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24 reviews

Neighborhood Health Plan (NHP) Employee Reviews

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no response
Claims Representative (Former Employee), Boston, MAMay 30, 2015
Pros: none
Cons: Very strict-micromanaged
No Response. No longer employed at Neighborhood health plan. I have no comment. I wish not to comment. Micro Managed. Micro Managed.
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Great benefits and location
Call Center Supervisor (Current Employee), Boston, MAMay 23, 2015
Great place to work if you live in the city but you may have some challenges if you need to commute. NHP offers good benefits although the location could be a little more convenient.
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Great work environment
Clinical Social Worker/Case Management (Current Employee), Boston, MAMarch 30, 2015
To promote the health
and wellness of our
members, and to help
ensure equitable,
affordable health care
for the diverse
communities we serve.
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Good place to work
SharePoint Developer (Former Employee), Boston, MAMarch 9, 2015
Good place to work if you are willing to challenge yourself. Especially the IT department! Small focused group of people.
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Excellent workplace
MARKETING REPRESENTATIVE (Former Employee), Bronx, NYJanuary 19, 2015
Great benefits and pay. Excellent work environment with co-workers. Nice team work experience. I learned a lot from this company.
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Not for Profit health insurance company
Audit Analyst (Former Employee), Boston, MAJanuary 8, 2015
This company focus on cultural diversity both internal and externally. The organization lacked in formalized training programs for staff beyond annual web based compliance training. This is an area I believe they could enhance in order to make daily work more easily understood.
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I am a hard worker, punctual, pleasant with providers and fellow workers.
COB/TPL (Current Employee), Boston, MADecember 20, 2014
Pros: i love challenging calls and resolving the tough issues.
Cons: not enough time to resolve all cases.
I answer providers, members and Attorneys calls. Coordinate benefits with other insurance company to determine which insurance should be the primary and the secondary or more.
I also process claims for payments or deny the claims accordingly. Send letters to the providers daily, file liens, approve or deny attorney payment proposal etc...
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Awesome jobplace
Marketing Representative (Former Employee), Bronx, NYOctober 27, 2014
Employees were treated with respect, the salary was good and there was a lot of opportunities to grow.
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Productive learning enviornment in all aspects of an indiviuals life
Claims Reviewer (Former Employee), Boston, MAOctober 3, 2014
Very diverse company. As a previous employee, there is room for much growth. However, not just the work, personal life growth as well. Many of classes offered with ample amounts of networking and opportunities available.
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Great company, not so great management
Customer Care Representative (Former Employee), Boston, MASeptember 25, 2014
Pros: benefits, pay
Cons: micro management
The company is pretty awesome, the co-workers are very helpful and great as well,. In the call center the management can care less about the employees and their lives, they have an "occurrence" system, if you literally a minute late you get some part of an occurance, if you have a heart attack, it will count as an occurrence because you either cant make it to work OR left work to go to the hospital, regardless it ALL counts against occurrences. After 9 occurrences toy are fired. Simple as that, you get scheduled PERSONAL TIME, cannot take very long in the restrooms so if your having a stomach ache, good LUCK! All these rules make it very hard and hostile to work in the call center, every other department is pretty awesome.
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Company is in the process of making changes for the better.
Administrative Assistant01 (Former Employee), Boston, MASeptember 22, 2014
Pros: friendly workers
Cons: too many people unfamiliar with the process order
System clean up was a long task that needed more hands on deck.
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Great place to work
Provider relations (Former Employee), Boston, MAJune 18, 2014
Really enjoyed working at NHP. Company is family oriented and really cares about their employees.
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Used to be great!
Rather not say (Current Employee), Boston, MAFebruary 11, 2014
Good benefits, mediocre management, no collaboration with staff, minimal training and limited support. Poor communication to floor staff.
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great company to work for
Clinical Support Coordinator (Former Employee), Boston, MAJanuary 17, 2014
worked here for 10 years friendly coworkers, good management great benefita.
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Great coworkers and a nice place to work
Senior Accountant (Former Employee), Boston, MASSJanuary 15, 2014
Worked from 9 to 5. Great benefits, not as much for advancement
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Do yourself a favor...keep looking!!
Employee (Current Employee), Boston, MAJanuary 14, 2014
Cons: management and executives
Management is horrible, self-absorbed and only looking to advance themselves.
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good experience
Data Analyst (Former Employee), Boston, MAJuly 9, 2013
nice place, good people
learnt a lot from work, good and clear instruction from supervisor, worm help from other co-wokers.
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5th largest HMO in MA and growing in the commercial market
Sr. Account Manager (Current Employee), Boston, MAMarch 12, 2013
NHP is a company with a great mission and serves a significant purpose in both the Medicaid and commercial health insurance marketplace in Massachusetts. The company was just acquired by Partners Healthcare, so hopefully they are able to take advantage of the increased funding available to get up to speed in certain areas of the industry, such as technology.

NHP is a small organization (400 employees), but that has its advantages in that things can get done quicker by simply walking to a different department and hand-delivering a request/task. The company has recently increased its commitment to growing in the commercial health insurance space, so I believe there are big things to come from this company.
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very professional
Customer Service (Former Employee), Boston, MAJanuary 31, 2013
great place to work, great core values. managment is very supportive
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Very political.
Manager (Former Employee), BostonJanuary 21, 2013
Pros: flexible hours and good benefits
Cons: very political
NHP was a fantastic company to work with a mission to help the underserved have access to healthcare, but has become political and top heavy with "senior" directors and VP's. This company has gone from a company which values employees to a ruthless corporate type company which values profits above all. Promotions are given randomly and new director positions are created out of thin air. There is no support program for employees and employees are encouraged to throw each other under the bus. The back stabbing culture is encouraged by both senior management and HR. Workdays filled with meetings reduced the interaction of managers and staff and reduced productivity. NHP needs to return to its roots as a company with employees working towards the common goal instead of focusing on themselves.

About Neighborhood Health Plan (NHP)

Working Together for the Health of Our Members Our Members, Our Promise Neighborhood Health Plan is unique among Massachusetts – Read more