Great company, not so great management
Customer Care Representative (Former Employee) – Boston, MA – September 25, 2014
The company is pretty awesome, the co-workers are very helpful and great as well,. In the call center the management can care less about the employees and their lives, they have an "occurrence" system, if you literally a minute late you get some part of an occurance, if you have a heart attack, it will count as an occurrence because you either cant make it to work OR left work to go to the hospital, regardless it ALL counts against occurrences. After 9 occurrences toy are fired. Simple as that, you get scheduled PERSONAL TIME, cannot take very long in the restrooms so if your having a stomach ache, good LUCK! All these rules make it very hard and hostile to work in the call center, every other department is pretty awesome.