Neighborhood Health Plan (NHP)

Neighborhood Health Plan (NHP) Employee Reviews in United States

Showing all 33 reviews
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Can be a challenging company
Support Specialist (Former Employee) –  Boston, MAAugust 24, 2016
Use to be a very close knit company, but changed to a more Corporate America company, many politics and very hard to get leadership to see the issues with management.
Pros
Benefits
Cons
Politics
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Great mission and diversity of associates
Research and Policy Development Manager (Current Employee) –  Boston, MAMay 31, 2016
*Typical day at work is project/deadline driven
*Learned a great deal about policy and community based projects
*There needs to be a nearly complete assessment of management effectiveness, professionalism and qualifications.
*Co-workers are outstanding and hardworking
*Hardest part of job is collaborating with management to get projects done.
*Most enjoyable part of job is knowing your projects are making an impact on both providers and community
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Nice Place
Customer Service Representative (Former Employee) –  Boston, MAFebruary 16, 2016
Nice place to work. People are nice and the location is great. Supervisors always willing to help teammates. They have lots of incentives as well
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Hphc jr.
Contractor (Former Employee) –  Boston, MAJanuary 27, 2016
Almost every "leader" in this company came from HPHC. It's a bit sick and doesn't set a good atmosphere for those from outside of the Harvard Pilgrim circle.
Pros
work life balance
Cons
management
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Good Culture and work life balance
product manager (Current Employee) –  Boston, MANovember 20, 2015
Staff at NHP is fantastic. You will learn a lot from bright, enthusiastic coworkers. Culture is also good, but once was much better. NHP is losing who they once were (5 or so years ago). It was once a much more intimate/family setting. The Executive team is out of touch with the employees and focused inward. Benefits are good, pay is average. Room for advancement is ok if you are the "right person" and liked by the "right person". Otherwise, you are out of luck. Favoritism shines bright here.
Pros
benefits, work/life balance, coworkers
Cons
Executive team, advancement, high turnover
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Diverse environment, very upbeat, non stop work.
customer service representative (Former Employee) –  Boston, MANovember 16, 2015
On the phones all day with very strict times for lunches and breaks.
The management is ok. My co-workers were very friendly. I learned about the healthcare industry. Hardest part about the job was handling difficult customers before escalating them. Most enjoyable part was being able to assist NHP members.
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A good work place with great employees
Clinical Integration and Informatics Specialist (Former Employee) –  Boston, MANovember 14, 2015
NHP has a good amount of red tape and politics. Striving to be more of a corporate environment it has lost some of that family oriented feel that made it such a great place to work. I have gain numerous skills working in many capacities while in my different roles. Management has a tendency to micromanage this has lead to employee dissatisfaction. The hardest part of the job has been dealing with management and obtaining a better pay wage. The most enjoyable part of the job was working alongside my colleagues and learning from them.
Pros
Insurance benefits, MBTA pass program
Cons
Micro Management, Pay Wage
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Great Company to Work For
Pharmacy Coordinator (Former Employee) –  Boston, MAAugust 21, 2015
Great company to work for! NHP loves their employees and its a job that you would want to work for 10 + years. During my tenure with NHP, they taught me everything I needed to make healthcare my career choice.
Pros
Events
Cons
Snow Storms
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Outreach department must be investigated, by the EEOC
community representative (Former Employee) –  BostonJuly 29, 2015
Community Outreach department worst place to work.
Ask anyone in the field about the manager at this department you will be surprise what you find out and how much they cover for him.
Pros
Health insurance, Tpass and salary
Cons
All the great and respected managers are gone.
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no response
Claims Representative (Former Employee) –  Boston, MAMay 30, 2015
No Response. No longer employed at Neighborhood health plan. I have no comment. I wish not to comment. Micro Managed. Micro Managed.
Pros
none
Cons
Very strict-micromanaged
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Great benefits and location
Call Center Supervisor (Current Employee) –  Boston, MAMay 23, 2015
Great place to work if you live in the city but you may have some challenges if you need to commute. NHP offers good benefits although the location could be a little more convenient.
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Great work environment
Clinical Social Worker/Case Management (Current Employee) –  Boston, MAMarch 30, 2015
To promote the health
and wellness of our
members, and to help
ensure equitable,
affordable health care
for the diverse
communities we serve.
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Good place to work
SharePoint Developer (Former Employee) –  Boston, MAMarch 9, 2015
Good place to work if you are willing to challenge yourself. Especially the IT department! Small focused group of people.
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Excellent workplace
MARKETING REPRESENTATIVE (Former Employee) –  Bronx, NYJanuary 19, 2015
Great benefits and pay. Excellent work environment with co-workers. Nice team work experience. I learned a lot from this company.
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Not for Profit health insurance company
Audit Analyst (Former Employee) –  Boston, MAJanuary 8, 2015
This company focus on cultural diversity both internal and externally. The organization lacked in formalized training programs for staff beyond annual web based compliance training. This is an area I believe they could enhance in order to make daily work more easily understood.
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I am a hard worker, punctual, pleasant with providers and fellow workers.
COB/TPL (Current Employee) –  Boston, MADecember 20, 2014
I answer providers, members and Attorneys calls. Coordinate benefits with other insurance company to determine which insurance should be the primary and the secondary or more.
I also process claims for payments or deny the claims accordingly. Send letters to the providers daily, file liens, approve or deny attorney payment proposal etc...
Pros
i love challenging calls and resolving the tough issues.
Cons
not enough time to resolve all cases.
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Awesome jobplace
Marketing Representative (Former Employee) –  Bronx, NYOctober 27, 2014
Employees were treated with respect, the salary was good and there was a lot of opportunities to grow.
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Productive learning enviornment in all aspects of an indiviuals life
Claims Reviewer (Former Employee) –  Boston, MAOctober 3, 2014
Very diverse company. As a previous employee, there is room for much growth. However, not just the work, personal life growth as well. Many of classes offered with ample amounts of networking and opportunities available.
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Great company, not so great management
Customer Care Representative (Former Employee) –  Boston, MASeptember 25, 2014
The company is pretty awesome, the co-workers are very helpful and great as well,. In the call center the management can care less about the employees and their lives, they have an "occurrence" system, if you literally a minute late you get some part of an occurance, if you have a heart attack, it will count as an occurrence because you either cant make it to work OR left work to go to the hospital, regardless it ALL counts against occurrences. After 9 occurrences toy are fired. Simple as that, you get scheduled PERSONAL TIME, cannot take very long in the restrooms so if your having a stomach ache, good LUCK! All these rules make it very hard and hostile to work in the call center, every other department is pretty awesome.
Pros
benefits, pay
Cons
micro management
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Company is in the process of making changes for the better.
Administrative Assistant01 (Former Employee) –  Boston, MASeptember 22, 2014
System clean up was a long task that needed more hands on deck.
Pros
friendly workers
Cons
too many people unfamiliar with the process order
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Overall rating

3.5
Based on 33 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.8
Job Security/Advancement
3.1
Management
2.6
Culture
3.5

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