executive assistant (Former Employee) – Boston, MA – June 5, 2017
They treat people unfairly. The work environment is stressful and sometimes your work can go unrecognized. I like the fact you are not micromanage. However, if you are not favored you will be treated differently.
stressful with complex cust calls, lack of management empathy towards their employees
CSC (Former Employee) – Somerville, MA – April 6, 2017
you are on the phone all day with limited break and lunch time. The management team's expectation of your performance is beyond any realistic achievable point. You're trying so hard to please so many customers who are unhappy about their health coverage or billing inquiries. Ironically, the only good part about this job was the fact that you are looking forward to the weekend for a break in contrast of looking forward to a great day at work without constant reminders that you didn't follow certain procedures. the work load is overwhelming as your supervisors expect you to know every single answers by heart. Only if you were a robot, but even robots will malfunction when their memory is overloaded. in other words, not a great work place who put their employees first!
short break, lunch, constant critics from management
Clinical CMA coordinator (Former Employee) – Boston, MA – March 10, 2017
I thoroughly enjoyed my time here but the HR department is managed by a very unprofessional women. I was terminated because she communicates with former colleagues and they teamed up to hack my Facebook and resulted in my termination. I had no NHP colleagues linked to my fb so it was an internal bashing. They have since slandered me on any reference requests. Stay away if you want to have any opinions that differentiate from there own.
Claims Specialist (Former Employee) – Waltham, MA – January 30, 2017
A typical day I would process about 100 claims, I learned that the claims dept. didn't know as much about claims I brought many codes to their attention the hardest part employee felt threatened . the older employee was not ready for change
Business Intelligence Analyst and Engineer (Former Employee) – Boston, MA – January 30, 2017
Financial woes are adding stress to the working environment. The culture is changing. The move to somerville means no offices for any of the employees. This means that all C-level staff are in cubes - which seems strange. Not sure how that will work.
Provider Enrollment Coordinator I (Current Employee) – Somerville, MA – January 23, 2017
The diversity and culture of this company is what makes it different from any other I've worked for. In some cases, it's more like family than just an employee. Getting along with your coworkers is an important aspect.. everyone is willing to help the other learn more and advance more. There's lots of room for growth and movement in this company.
Easy work environment and options to move around the company.
csp (Former Employee) – Boston, MA – October 11, 2016
Everyone seems so nice when your in training, but once you hit the cs floor ALOT people (Especially New hire Manager) barley say hello and give that stupid look unless your liked by them.. this place is nit for everyone.
Customer Service Research Team (Current Employee) – Boston, MA – July 29, 2016
Neighborhood Health Plan is a good place to work. The supervisors care about you and your growth within the company. They have a lot of company wide celebrations where you get to meet different people in the company that you don't work with day in and day out.
Research and Policy Development Manager (Current Employee) – Boston, MA – May 31, 2016
*Typical day at work is project/deadline driven *Learned a great deal about policy and community based projects *There needs to be a nearly complete assessment of management effectiveness, professionalism and qualifications. *Co-workers are outstanding and hardworking *Hardest part of job is collaborating with management to get projects done. *Most enjoyable part of job is knowing your projects are making an impact on both providers and community