Pros: team oriented department, sense of accomplishment in resolving issues
Cons: strict time schedule
As a member services specialist, it is my duty to resolve any and all issues concerning our members to ensure that they are satisfied with their insurance. I have learned many skills including communications, follow up, and technical competencies in the medical field including medical billing. My co-workers work together as a team along with my managers. The job itself if challenging, but that is the most rewarding part.