Team Leader (Former Employee) – Lincoln, NE – January 28, 2016
Nelnet was a good work environment who treated their employees right for the most part. Upper level management always took care of the employees until a new lower lever manager started to take power and care more about profitability than about the actual employees.
There were many hard working employees that I had the pleasure of working with at Nelnet
claims (Former Employee) – Aurora, CO – January 12, 2016
The dynamic changed at Nelnet within the last four to five years. I learned many great skills there but some of the most beneficial perks such as flex schedules, bonuses, work/life balance and work environment had drastically changed. It was no longer a good fit for me personally.
Representative (Former Employee) – Aurora, CO – November 4, 2015
Lack of communication between supervisors, employees and departments. Supervisors have no understanding of their employees daily functions and set rules and guidelines but do not enforce company policies.
advisor I (Former Employee) – Omaha, NE – September 28, 2015
Very busy, I learned how student loans work, management was ok I think it could have been better. My co-workers were very good people/hard workers. The hard part of the job was the job it was a consuming position. The best part of the job was the incentives after meeting requirements for monthly ratings on performance.
Service and Repayment Representative (Current Employee) – Omaha, NE – September 2, 2015
I am extremely surprised to see any positive reviews for Nelnet. Being familiar with their business practices, I don't think I'm going out on a limb wondering if some of these reviews are as fake as Nelnet's concern for the well being of the borrowers they serve or workers they employ. The managers and team leads are all twenty and early thirty something's who, in most cases, have no prior experience managing anything. Management is my number one complaint about the work here. They stand around at their desks talking to each other about fantasy football or any number of topics completely unrelated to work. They are not held to the same standards as the employees they manage. They recite and regurgitate information passed down from their supervisors. My location in Omaha is filled with ineffectual middle managers who spend most of their days surfing the Internet, wandering around talking to other managers or taking 4 hours to make a single spreadsheet in Excel. One example of the visionary leadership in practice: the management team developed a contest for people on the phones wherein the winner would get to throw a pie at a team lead's face. Hilarious, right? Not only was this an asinine and poorly executed attempt to motivate employees to take more calls, but it simply served as a bro-y excuse for management to go outside, leaving the call center floor free of supervisors for twenty minutes at a time so they could laugh and high five each other when one of them got a pie thrown in their face. All of that is true. That is the type of workplace you're involved in at this company.more... It's absurd, right? Employees are constantly outside smoking. I enjoy most of my co workers but I'm not exaggerating when I say that I can't recall a single positive break time conversation with another employee regarding the business processes and practices of this company. It's a negative and stressful work environment. Common complaints are about the constant need for MANDATORY overtime, constant, high turn over (a group of 30 people will be hired and I'm telling you, we will be lucky to hang on to ten of them for more than two months, hence the constant need for mandatory OT), terrible communication, convoluted training, poor workplace accommodations and uncaring, unchecked management. I stick with it because I'm in school and need something to pay the bills right now but I'm constantly looking for something else. I'm good at my job. I go into work and put on a happy face to get through the day. However, I don't feel secure. The other reviews are true. If you want to use the restroom you have to use break time from your alotted two fifteens. So if it takes you five minutes to run from your desk to the restroom, congrats, that counted as a break. And since we're on the subject of sh@!, I'd like to mention that the cleanliness of the restrooms vary between "just gross" to "that toilet has been out of order, stinking and stained with (you get it) for a month and no one has fixed it". Most people don't feel secure. I'm fascinated by it because for a company that needs bodies taking calls they have fired people, genuinely good workers, for very minor infractions. It takes a thick skin to do this job. I've had people threaten me, cry, beg and bargain and ask me point blank if I feel good doing my job or if I think it's fair. I never answer. I sit in silence thinking, "you're right, student loans are a predatory web and maze of misinformation, confusion and the company I work for does nothing to make it easier." My personal beliefs aside, I do try to help people but there is only so much you can explain over the phone and there is always the knowledge that as soon as a borrower understands one aspect of their loans, Nelnet or the dept of ed will implement a new and even more confounding process. This is a go nowhere, do nothing job. It is boring and easy and if it weren't for the terrible management, inane business processes and constantly shifting expectations it wouldn't be a bad place to work. If you need something for the short term, if you have a thick skin, if you can handle the swagger of a young manager getting his first taste of power, if you don't mind having your bathroom breaks timed, if you can face the reality that you are, in essence, perpetuating a broken and dishonest cycle of debt to help a company that does not care about you make more money off the poor and the misinformed, this is a great place to work.less
If you run out of smokes, chances are the person next to you will have one to bum