Nelnet Employer Reviews

Inbound and outbound call center, working with people 31 days to default on their student loans. taking payments, asking qualifing questions to help find an approriate resolution to their account. The hardest part of the job was making the borrower aware that the loans are never going away. The most enjoyable part was my co-workers.

Nelnet is a 24/7 operation so it can be difficult to stay in communication/on the same page with colleagues and subordinates

Great place to work with great people. I Met many wonderful people who taught me new skills to take with me to other positions.

Need Day shift hours.
Work on Student Benifit accounts.
Love helping Students resolve issues.

it was a very good schedule to work on as a contractor 3 days on and 4 days off.

Managed testing and training; Acted as liaison between clients, operations, and technical staff; Customer service; Responded to internal and external client inquires; Managed system enhancements

Working with student loans has taught me a lot. There is so much available to assist students that are not rightly known. I have helped make people's day, week, month, and year better by offering the assistance we provide.

Working with student loans has taught me a lot. There is so much available to assist students that are not rightly known. I have helped make people's day, week, month, and year better by offering the assistance we provide.

Over all working in the research dept was sometimes challenging. I enjoyed a challenge. It (the challenge) would test me on a lot of levels.I like that. My co-workers were helpful and sometimes not so agreeable. But, that made me listen to there needs and come to some sort of a happy medium.
The hardest part of my job was searching for promissory notes.It – more... could take a day or two just to locate it.
most enjoyable was when the whole dept got together and went on a lunch or went out altogether for lunch on holidays. – less

If you work hard and make the right connections, you can go far.

Answer inbound calls throughout the nation from students and parents/guardians regarding student tuitions fee, scholarships, and grant. Making them aware of the cost of tuitions and any outstanding unpaid balance that may be owed

As a loan advisor, the work was not too bad, but the Management is a joke. Seems they care more about proving thier superiority than helping the employees with their job. More than that, I ended up with a contagious illness and was FORCED on FMLA, and then they 'let me go' because i was off work for too long. I tried to get back into the same position – more... but turned down now. Pathetic really. For a company to show this lack of respect for an employee is truely a disgrace. – less

Had I chosen not to leave this job, I would still be there. It was challenging, it allowed me to learn new skills and to work to help former students avoid defaulting on their loans.

Typical call center with incoming and some outgoing calls. Good management. Easy going place.

The only problem I had working at Nelnet, was my last supervisor. He and I didn't get along well. I filed a complaint, and was not supported by HR, so he ended up getting me fired. After I was gone, he was also gone within 6 months.

For the most part I enjoyed working there. I did not like the management in the department that i worked in.

I enjoyed the friendly people, flexable hours, job support.

I work on accounts that we are unable to locate customers. We use a variety of resources to attmept to locate customers. I am more confident with calling strangers over the phone and talk to them about imporatant issues. The team leads and supervisor are snobby and not open to communication. The supervisor is too close to the team leads in order to – more... go to her with any problems. The team leads speak at you like you are stupid. The coworkers are amazing. They are easy to talk to, answering questions and make the day fun. The hardest part of the job is the repetitiveness doing the same function over and over. I enjoy my coworkers and talking to customers. I am very much a people person. – less

Training was great. Job was difficult when business was slow. Faced paced when business was good. Co-workers were great.

Learned the ins and outs of a large company but work got repetitive quickly.