Good work, but not the best for advancement
Web Chat/Email Advisor (Former Employee) – Omaha, NE – February 7, 2017
A typical day at work for me was coming in and assisting web chatters, 3 at a time, about their student loans throughout the day, or working emails for correspondence.
I learned quite a bit about how student loans, the industry, and the government aspect all work. I feel confident in managing my own loans thanks to that experience.
Management left a lot to be desired. Supervisors were not hands-on or really, that involved in our day-to-day work. It was always up to us to research on our own, which was fine, but communication could use improvement.
The culture is a lot of good people, and friends, who support each other, but aside from that, and the contests where people could win prizes based on performance, it was not the best morale wise.
It was almost impossible to move up, and personal favoritism was something that was exhibited.
The hardest part of the job was the busier hours, and difficult borrowers, but it was also the most challenging. Those are the ones you feel glad you helped.
The most enjoyable part of the job was the employees. I made a lot of good friends there, and they made things a little bit better.
Health care, prizes, helping people
Communication, leadership lacking in certain aspects, advancement