Nelnet Employee Reviews

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Nelnet could have better policies on attendance, performance and them ranking and rating their employees.
Total and Permanent Disability Advisor (Current Employee) –  Lincoln, NENovember 13, 2017
Nelnet is a fast paced environment and as long as you match their qualifications for excelling, then your good to go. If you don't meet their requirements, things go down hill drastically in your employment status.
Pros
Benefits were great
Cons
Rated as an employee, favorites picked
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Has it's perks and downsides
Advisor I (Current Employee) –  Lincoln, NENovember 8, 2017
Has good benefits and perks but at times feel they are only focusing on negatives of performance. I realize they are only trying to make you improve but the supervisors and team leads have so much going on that it is difficult for them to focus on the positives.
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Great Company
Inbound Call Representative (Former Employee) –  Lincoln, NEOctober 30, 2017
Very friendly environment. If you ever need help they were always there for you. it is a great organized work place. I would recommend this job to everyone.
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good atmosphere
Student loan Enrollment Processor (Current Employee) –  Lincoln, NEOctober 23, 2017
Nelnet is an a good place to work if you can handle stress and long hours. The regulations you have to follow are constantly changing, so adapting to youre surroundings is a must.
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Nelnet Reeview
Patient Account Specialist (Former Employee) –  Centennial, COOctober 19, 2017
Typical inbound call center. I learned how to set up payment plans for students for there loans. Management at Nelnet is un-professional. They only favor individuals that they "like". Work place culture is very great. Very diverse. The hardest part of the job is the pay. If they paid there employees better, and hired mangers that are professional and does not mix pleasure with business, then maybe Nelnet would be a better place. Them only enjoyable part of that job was meeting friends and building a relationship with new friends.
Pros
none
Cons
pay, un-professtioanl magament, low pay, and high stress, high burn out
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Boring
IT Internship (Former Employee) –  Aurora, COOctober 14, 2017
Working at nelnet was OK, sometimes, but it felt like I wasn't valued. No one liked working there. Some of the employees were bitter and mean. I felt isolated, like no one cared that I was there.
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Ok
Loan Advisor (Former Employee) –  Omaha, NEOctober 11, 2017
Company was cool to work for but i have not worked for them in over 3 years so i cannot truly say what the company is like to work for at this point in time
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Great place to work
Assistant Account Manager (Former Employee) –  Lincoln, NEOctober 5, 2017
Productive and fun place to work. The hardest part of the job is the killer training. The best part of the job is the atmosphere. Management is fantastic!
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productive
Generalist II (Former Employee) –  Lincoln, NESeptember 25, 2017
good place to work, most supervisors listen to what you gave to say. wish insurance was cheaper. some departments do not get paid enough for the amount, type of work you do.
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not so great
Customer Services Specialist I (Former Employee) –  Lincoln, NESeptember 20, 2017
The management was not so great, you are always getting negative feedback, was not happy, The pay is good but overtime was hard to come by, good luck.
Pros
pay
Cons
not good atmosphere
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Good place to work
Bilingual Student Loan Advisor (Former Employee) –  Aurora, COSeptember 17, 2017
Great place to work. Staff was friendly mangers always worked with you and coworkers were just as great. Relaxed environment and you know what's expected of you
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Nice group of people excited to be around each other, and great variety of work
Developer (Current Employee) –  Lincoln, NESeptember 16, 2017
There's a really nice group of people in the marketing department, and a variety of projects to work on. This group is genuinely open to process improvements and suggestions and peer feedback from everyone.

This is one big room with people in all different roles of marketing sitting together in an open workspace (Haven't you heard? Open workspaces are the future... with beanbags, obviously...) If you are a loud and outgoing person you will probably really enjoy it here. If you are quiet and need some quiet and any amount of personal space to be productive, this may be an exhausting environment for you and ultimately not be a great place to work. But the work is fun and interesting and you will get a variety of experience.
Pros
very flexible in work schedule, lots of variety in work
Cons
health care is expensive and not super coverage, pay isn't the best
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Nelnet does not care about their customers
Advisor 1 Customer Service Representative (Former Employee) –  Lincoln, NESeptember 13, 2017
Nelnet management talk & talk & talk some more about how the customer experience/customer care is #1 there when first hired. Once you are on your own on phones, caring goes out the window. The customer philosophy is pretty much; the faster you can get customer off the phone to take another call the better, & if you can do it fast enough & without escalating the cal it's good customer service. THAT is NOT good customer service/customer care in my opinion. Nelnet does NOT care. Nelnet does not care about their customers, & care even less about their employees. That's the way it was under the management I had anyway.
Pros
Pay & benefits aren't bad
Cons
Management
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Nelnet
Student Loan Advisor (Current Employee) –  Omaha, NESeptember 9, 2017
Management seems all over the place. Supervisor will say different information than the team lead. Rewarding company if you work hard enough. Not many options to move up unless you're willing to work a certain shift. Omaha office only has a few departments so moving up is difficult.
Pros
Pay and earned time off
Cons
rude customers, management doesnt share same info
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Stressfull
student loan processor (Former Employee) –  Lincoln, NESeptember 8, 2017
Great pay but very stressful. I would have stayed but the hours are long on the phone and they just throw you into the role with little supervision to answer questions for customers.
Pros
Great Pay
Cons
Stressful
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It's a job
ADVISOR (Current Employee) –  Aurora, COSeptember 7, 2017
As with any call center, it's a very fast-paced environment. The pay is okay but no lon-term possibilities in Colorado since the big guys are all in Nebraska.
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a day at Nelnet
Inbound Call Center Representative (Former Employee) –  Lincoln, NESeptember 2, 2017
Busy work environment. Learned basics about student loan information and ways to resolve issues. Management was well organized, however not always present for questions. The culture was upbeat however cliquish to position and title. The most difficult part was taking inbound calls with upset customers. The most enjoyable part was the pay and some of the people I met.
Pros
nice accomodations for employees.
Cons
limited time on breaks.
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Great place to work
TPD Specialist I & CIC Advisor (Former Employee) –  Lincoln, NEAugust 31, 2017
This is a great company to work for with many high end benefits such as amazing health care insurance, paid time off, and bonuses. I enjoyed the position I had while working in the operations department for disability discharge, which gave me the great feeling of helping others while working for a large business that paid well.
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Short Term at Nelnet
Customer Service Representative (Former Employee) –  Lincoln, NEAugust 31, 2017
Nelnet had a very relaxed environment, the people there were focused and motivated. They provided an open door policy and provide great accommodations to help ensure the needs of their employees were being met. Training and the needed tools in order to advance within the company were provided. The company has outstanding morals in place in which helped, I believe, allow for the enjoyment of working with the company. Very friendly, clean and supportive work place. Would recommend them to anyone, if looking to find a good and enthusiastic work place, where advancement and career opportunities are reachable.
Pros
Good People
Cons
Miscommunication within piers
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Not the job for me
Total Permanent Disability Representative (Current Employee) –  Lincoln, NEAugust 30, 2017
Not a good fit for me, don't like sitting all day. Probably good for someone young that needs a job, part time positions that are paid through a job agency are better paid then the actually nelnet employees
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Overall rating

3.7
Based on 207 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
3.2
Management
3.3
Culture
3.5