Pros: free fruit tuesday
Cons: mandatory overtime/ personal information seen by people you don't know like that.
A day at Nelnet includes:Taking incoming calls from loan borrower regarding making payments, government programs such as loan forgiveness, deferment/forbearance, and repayment plans. Executing changes on student loan accounts based on borrower requests. Updating accounts based on borrower request and government regulations. Unlocking accounts, resetting passwords for online accounts.
Pros: Once you learn the job, it's not very difficult. Leads and Sups are very supportive. Everyone is invested in your success. Good pay, good bennies, liberal breaks, matrix driven contests with prizes.
Cons; VERY competitive on the call floor. Your stats are posted on a board. Stats are emailed to teams several times a day. Your adherence to schedule is made public knowledge Mandatory overtime, with upper management pressing workers to sign up for more over time.
The cons are based on my personality type. I am a private person who only competes with herself. Having other people see my stats/adherence was uncomfortable for me. Good or Bad, my information is mine. It felt very much like invasion of privacy.
If you enjoy heavy call volume (which I do),a work heavy balance of work/life, ( I don't) a culture of complete transparency (for the company and the workers on the floor) and an competitive environment (which I don't) then I recommend giving Nelnet a shot..