I typically receive calls throughout the day from people who need assistance with mortgage foreclosure or property tax foreclosure. I get their file set up and send out the paperwork required by NEMCSA. When I am not answering the phone I am usually entering clients into the database and making sure everything is up to date. I also do follow-up calls to people to see if they received their paperwork or have any questions about the paperwork.
I have learned a lot from this job. I had no knowledge of the foreclosure process until I started working here. I now know the basics of the foreclosure process, and what people can do if they need help. I also learned about all the different resources that are available to people at NEMCSA.
The department that I work in is very small, there are only 5 of us all together, so that makes it pretty easy when it comes to working together and getting along.
The most enjoyable part of this job is that it is pretty laid back. My supervisor is very understanding and willing to help me out when I have questions.
The hardest part of this job is trying to stay neutral with each client. You really have to leave your emotions out of most situations, because when emotions get involved people try to take advantage of that.
I will be honest my heart does not lie here or in the foreclosure area. My real dream is to eventually be a social worker in a hospital. So my next goal is to try and get a job in a health care related area.