Pros: good products
Cons: dysfunctional management, no path for your voice to be heard, over extended software support
This is a very dysfunctional organization. There is very little uniformity in how they apply the rules. If you bring a problem to there attention you are quickly labeled and probably won't last long. Favoritism is rampant and if you don't have the account base you will not be given a chance to succeed.
Management in the NY/NJ Metro district is confused and suffers from "if we pretend it doesn't exist, it doesn't" syndrome. You really have no outlet to submit ideas or solutions to everyday challenges. They have the attitude they know best and just shut up.
Company has good training and that puzzles many when they spend the time and effort only to fire 4 out of 10 employees within the 1st year.My office had 36 people who were fired or quit over a 3+ year period. This is a sales office of about 7 people including the manager!! That is not a typo, it's actually the KPI they mange to!!!
Co-workers were mostly good people,but very frustrated with management and having no voice to forward solutions or ideas about the challenges of the day. Again, pretend it isn't a problem and it isn't. You'll begin to realize your in a bad remake of groundhog day.
The toughest aspect of the job is poor data quality and unreasonable expectations in a rapidly shrinking business for a postage meter. Also, since the meter market is shrinking, by there estimates 10% annually, you really have little chance of growth or a future. They are entering the software business and they are not even close to understanding the new world order they've invested their futures and maybe yours in. In the postage meter business they had 1 real competitor(Pitney Bowes) and they were no. 2 by a large margin.
The most enjoyable aspect of the job was the ability to offer your customers good products. The fact that you will not get enough support from management will force you to look for another job sooner rather than later.