Pros: free lunches, free metrocard
Cons: minutes allotment for bathroom breaks, nepotism, extreme micromanaging.
Nespresso can be a fun company to work for, based on your resilience towards dealing with angry customers and a completely incompetent Marketing Department. The two are related as 90% of the time, the angry customers that you have to deal with are a result of a weekly mishap committed by the Marketing Department.
Most positions are customer-service heavy, and you will primarily be dealing with angry or unhappy customers. The company prides itself on having one of the best customer service teams, and a large part of this is due to them eventually giving the customer what they want.
A typical day will consist of dealing with both pleasant and unpleasant customers over a myriad of issues, such as how to track their order, general information about the coffees and machines, how to operate/troubleshoot their machine etc. The disposition of each customer will vary wildly, and you will often have to think on your toes as you are often thrown off by inquiries that are not covered in training. On a weekly basis, the Marketing department will advertise and run a promotion that will fail miserably, whether due to poor planning or system issues. Expect to deal with these a lot, as most to the challenges of the job come from these mishaps. The job consists of a lot of apologizing and reassuring customers, as many things go wrong during the course of a week, such as the website going down or multiple shipments being delayed for an unexplained reason. Be prepared to apologize profusely on a daily basis.
Free coffee is plentiful, and your coworkers here will be the reason you look forward to working everyday.
Management tends to be very hit or miss but they are generally pleasant. Being sent an email advising you that you used the bathroom too many times in a week is a bit jarring, though. Resiliency and extreme patience are required to work here.