Boutique Specialist (Former Employee), Palo Alto, CA – February 6, 2014
Pros: free espresso machine and allotment for the month
Cons: tight/shared/ limited workspace, no office or break room
Friendly, energetic staff that learned how to work in small spaces, efficiently, to become one of the highest money making boutiques in the district. Had close relationship with the team so everyone was on the same page. One on one weekly meetings to create strategic plans for growth and development toward goals.
Company has a very well made product that produces some of the highest quality coffee drinks available. Wish they had more demos available.
Demonstrator (Former Employee), Sunnyvale, CA – September 26, 2013
Pros: a fun, challenging job.
Cons: would like to work more hours than were available and for a higher salary.
A typical day consists of engaging customers for a sample and demonstration of the machines.
I learned that most people in the higher end stores were not interested in tasting if there was no interest in buying and yet because that was not always true approaching each person resulted in sales the customer had not considered before the taste and demonstration.
Management – more... was especially accamodating as to which location I worked.
My co-workers worked for the store and not for Nespresso and were almost always supportive whenever drawn into the sale.
The hardest part of the job was the sales presentation repetition. So I listened to others for new words and ways.
Sales and personal stories of customers enjoyment with the machines often so much so that they would interrupt my presentation with praise for the product and assuring the possible buyer that they would love the machine. – less
Very busy workplace, but manageable through outstanding teamwork.
Boutique Specialist (Current Employee), San Diego, CA – September 17, 2013
A boutique specialist acts as a sales consultant for luxury espresso products and club memberships. Excellent customer service skills are a must. At this location, outstanding teamwork is what made the job fun, but the hardest part of the job was being managed by corporate who doesn't always see our day to day struggles.
Account Manager - B2B Fine Dining (Current Employee), New York, NY – August 7, 2013
Pros: free lunch
Nespresso is a great company to work for if you are in the B2C Department. It is stable and recognized and every day is an adventure. As part of the Nestle umbrella there are several benefits that are extras that not a lot of companies offer. People and managers are great!
Brand Strategist (Current Employee), Washington, D.C. – May 23, 2013
Pros: great discount! great pay, all my co-workers and employers are very kind
Cons: not as many hours as i'd like.
I am great at talking to people and being the introduction to their Nespresso experience. As a brand strategist my goal is to have as many positive interactions with potential consumers while strengthen the US presence in the Espresso/Coffee market.
Brand Ambassador (Current Employee), San Diego, CA – April 19, 2012
Pros: only on weekends, you choose which weekends you are available.
Cons: no healthcare included, work is not during the week.
As a Brand Ambassador for Nespresso, you represent and demonstrate Nespresso products at stores like Bloomingdales, Macy's, William Sanoma and Crate and Barrel. A typical day would include setting up your demonstration, making Nespresso samples for customers, and cleaning up after you finish. I've learned how to use different sales pitches to get customers – more... interested to the point of purchase. Management is all reported online to an account coordinator in which you give them details regarding how your demonstration and how it went along with keeping track of inventory. My co-workers would be the employers at the stores where my demonstration takes place. The hardest part of the job is getting acclimated to a new store location and keeping the customer's attention after they try the product. The most enjoyable part of the job is interacting with people and explaining to them why Nespresso has the best quality expresso found in the world and showing them how to use the machines. – less
Spécialiste Café (Current Employee), Montréal, QC – January 23, 2014
I work in a call center. The most enjoyable part of my day is when a client calls and he's mad and I turn this client around and when he hangs up he's happy. The hardest part is when I have to escalate the call, because I cant find a solution.
QA, Trainer (Former Employee), 11 – October 20, 2013
nice people and nice management. I never immagined I could work for another company someday. But Seoul office was totally different. I used to stay alone in the office untill 10 or 11pm due to the heavy workload. The colleagues barely understand and read English and did not interested in learning the procedures quickly but interested in flattering to – more... the boss.. – less
Agent de maitrise - Conseiller clientèle (Current Employee), Grenoble – March 10, 2013
J'apprécie être en contact avec la clientèle, la conseiller, l'accompagner dans son choix, être bienveillante à son égard.. Le cadre de travail est très agréable et une bonne entente règne au sein de l'équipe, ce qui je trouve est très important.
stook kipper (Former Employee), milano v giornate all'interno della coin – November 12, 2012
Pros: paga buono pasto
Cons: lavorare e wek end e orari
gestione rapporti con superiori in modo diretto e continuo sviluppo capacità organizzative di gestione magazzino buoni i supporti e le mediazioni tra colleghi per lo sviluppo lavorativo mezzi insufficenti per un miglioramento ulteriore del mio ruolo ( magazzino piccolo rispetto alla merce) spesso stracolmo di cose indispensabi quindi inagibile ambiente – more... denro la coin a contatto diretto con clientela – less