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Nestle Nespresso
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54 reviews

Nestle Nespresso United States Employee Reviews

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Great work environment
Boutique Specialist (Former Employee), Miami, FLMarch 12, 2015
Pros: free machine, free capsules, healthcare benefits, and quarterely bonuses
Cons: 30 min lunch breaks
Great compensation and work life balance it gets a little dull as a boutique specialist when the boutique isn't busy but management tries to keep workers challenged with weekly sales comepitions with the rewards of amazon gift cards. Customers are very entitiled and spoiled which can be quite irritating at times but overall very easy job with great compensation.
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productive and fun workplace
Boutique Specialist (Former Employee), Southampton, NYMarch 12, 2015
Pros: salaray & good managment
Cons: uniforms, limited locations
A day working as a Boutique Specialist would include Greeting members. Offering tastings of any coffee or espresso.Explaining all the different machines. Also Helping members select coffee to purchase.
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One of the best to work for!!
Boutique/Stock Specialist (Current Employee), Orlando, FLJanuary 25, 2015
I enjoy working for this company. Great people and benefits! Managers are open minded and understand circumstance. Insurance is very affordable and the working conditions are very fair.
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A fun workplace punctuated with a weekly crisis
Social Media Specialist (Former Employee), Long Island City, NYDecember 18, 2014
Pros: free lunches, free metrocard
Cons: minutes allotment for bathroom breaks, nepotism, extreme micromanaging.
Nespresso can be a fun company to work for, based on your resilience towards dealing with angry customers and a completely incompetent Marketing Department. The two are related as 90% of the time, the angry customers that you have to deal with are a result of a weekly mishap committed by the Marketing Department.

Most positions are customer-service heavy, and you will primarily be dealing with angry or unhappy customers. The company prides itself on having one of the best customer service teams, and a large part of this is due to them eventually giving the customer what they want.

A typical day will consist of dealing with both pleasant and unpleasant customers over a myriad of issues, such as how to track their order, general information about the coffees and machines, how to operate/troubleshoot their machine etc. The disposition of each customer will vary wildly, and you will often have to think on your toes as you are often thrown off by inquiries that are not covered in training. On a weekly basis, the Marketing department will advertise and run a promotion that will fail miserably, whether due to poor planning or system issues. Expect to deal with these a lot, as most to the challenges of the job come from these mishaps. The job consists of a lot of apologizing and reassuring customers, as many things go wrong during the course of a week, such as the website going down or multiple shipments being delayed for an unexplained reason. Be prepared to apologize profusely on a daily basis.

Free coffee is plentiful, and your coworkers here will be the reason you look forward to working everyday.

Management tends to be very hit or miss but they are generally pleasant. Being sent an email advising you that you used the bathroom too many times in a week is a bit jarring, though. Resiliency and extreme patience are required to work here.
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Easy fun company to work for
Brand Ambassador (Current Employee), San Antonio, TXNovember 7, 2014
Pros: free coffee
Fun Place to work. Easy to earn some extra income. Great management.
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Good place to work at.
BRAND REPRESENTATIVE (Former Employee), San Francisco, CAAugust 4, 2014
Good working environment. Learned a lot about the products we sold. Learned good customer service skills. Co-workers were great and management was fair. Loved being able to help people and sell them great espresso machines.
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I wouldn't let my worst enemy work here
REGIONAL ACCOUNT MANAGER (Former Employee), New York, NYJuly 14, 2014
Pros: great product, flexible schedule
Management unprofessional, constantly out of product to sell, no structure to pay or commission base. Favoritism runs rampant!
The most enjoyable part of the job will be the day you leave.
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Cool place to be
Customer Service Rep/Coffee Specialist (Current Employee), San Francisco, CAJuly 9, 2014
Pros: free lunches
Cons: short breaks
Not too much to comment on nice company. Good benefits, they pay for your transit and lunches.
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Sociable atmosphere, encouraging & aspiring colleagues
Quality Officer (Current Employee), CairoJuly 4, 2014
Pros: transportation, vpn, business laptops, outings, prizes
Cons: medical & social insurance
The best thing about working in Nespresso, the positive spirit you can feel, we spend more time together working more than we spend with our families,its hard but its worth it
Nespresso is full of surprised & innovation
Its genuine brand full of creativity, we lack the boring daily routine
We were once described as the busy bees team , a title we cherish
We learned to appreciate & focus on details in any updates related to coffee in general
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Good pay, good coffee, Poor Management, very poor communication
Boutique Specialist (Former Employee), Century City, CAMay 28, 2014
Pros: good pay free coffee and free machine bonuses
Cons: bad management, bad communication, bad system
Typical day is very easy if you start out as a Boutique Specialist. Sample and demo the coffee and machines. It does get daunting when you have people who just want the free sample. Management does not communicate. They do not believe in phones, they use email. There is always bad communication. Everyone in management wants to move up so they treat everyone badly. They do not back there own employees. If you have a violent or bad customer they take the customers side never the employee. Also most management have never worked in retail so they have no knowledge of how retail works. If you want to move up in the company they will dangle that carrot in front of you, have you work as the next position, not pay you for it and then hire someone else. This happened to a lot of my co workers.
If you use social media they watch it like hawks. If you write how you had a bad day...and not even mention the job they will confront you about it. They keep an eye out on all mention of the company name. Even reviews.
Most of my co workers were great to work with...once they got the idea they might get promoted they are told to not be friends with anyone and they must only be business friends and to spy and tell about any comments any employee makes...even in jest. They confront you with it.
The company buys you suits. Plastic recycled suits that are hot to wear. They do not care about your comfort. They want you in the suits no matter how hot or dizzy you might get. Depending where you are they pay for the upkeep of the suits.
The start off pay is good and there is a chance for bonuses but it – more... is not worth it for the way they treat there fellow employees. The lower down the ladder the worst you are treated.
The main part of the job is very easy It is just serving sample coffee and demo machines. The rest of the company mucks it up by the bad treatment and awful communication and lack of care for fellow employees. The computer system and P.O.S was created by a moron for the company years ago. They have recently changed it and it is still bad. They blame you for any problems and not the computer system. There are two parts of the company the store retail and over the phone orders. It is all the same company. Except the phone side and the retail store side never communicate. Many angry customers are told one thing over the phone and then go into the store to find they have been told the wrong thing. The company will not admit when they screw up with this problem also. – less
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Busy Boutique
Boutique Specialist (Former Employee), Palo Alto, CAFebruary 6, 2014
Pros: free espresso machine and allotment for the month
Cons: tight/shared/ limited workspace, no office or break room
Friendly, energetic staff that learned how to work in small spaces, efficiently, to become one of the highest money making boutiques in the district. Had close relationship with the team so everyone was on the same page. One on one weekly meetings to create strategic plans for growth and development toward goals.
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Company has a very well made product that produces some of the highest quality coffee drinks available. Wish they had more demos available.
Demonstrator (Former Employee), Sunnyvale, CASeptember 26, 2013
Pros: a fun, challenging job.
Cons: would like to work more hours than were available and for a higher salary.
A typical day consists of engaging customers for a sample and demonstration of the machines.

I learned that most people in the higher end stores were not interested in tasting if there was no interest in buying and yet because that was not always true approaching each person resulted in sales the customer had not considered before the taste and demonstration.

Management was especially accamodating as to which location I worked.

My co-workers worked for the store and not for Nespresso and were almost always supportive whenever drawn into the sale.

The hardest part of the job was the sales presentation repetition. So I listened to others for new words and ways.

Sales and personal stories of customers enjoyment with the machines often so much so that they would interrupt my presentation with praise for the product and assuring the possible buyer that they would love the machine.
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Very busy workplace, but manageable through outstanding teamwork.
Boutique Specialist (Current Employee), San Diego, CASeptember 17, 2013
A boutique specialist acts as a sales consultant for luxury espresso products and club memberships. Excellent customer service skills are a must. At this location, outstanding teamwork is what made the job fun, but the hardest part of the job was being managed by corporate who doesn't always see our day to day struggles.
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Good place if you are in the right department
Account Manager - B2B Fine Dining (Current Employee), New York, NYAugust 7, 2013
Pros: free lunch
Cons: disorganized
Nespresso is a great company to work for if you are in the B2C Department. It is stable and recognized and every day is an adventure. As part of the Nestle umbrella there are several benefits that are extras that not a lot of companies offer. People and managers are great!
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Amazing company with amazing products.
Brand Strategist (Current Employee), Washington, D.C.May 23, 2013
Pros: great discount! great pay, all my co-workers and employers are very kind
Cons: not as many hours as i'd like.
I am great at talking to people and being the introduction to their Nespresso experience. As a brand strategist my goal is to have as many positive interactions with potential consumers while strengthen the US presence in the Espresso/Coffee market.
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bad labor practices
Boutique Specialist (Former Employee), Los Angeles, CAApril 24, 2013
Pros: free coffee
Cons: too many expectations
Mostly gave the same speech over and over to customers who really just wanted a free coffee. Expected to take work home despite menial wage.
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Customer Interaction
Brand Ambassador (Current Employee), San Diego, CAApril 19, 2012
Pros: only on weekends, you choose which weekends you are available.
Cons: no healthcare included, work is not during the week.
As a Brand Ambassador for Nespresso, you represent and demonstrate Nespresso products at stores like Bloomingdales, Macy's, William Sanoma and Crate and Barrel. A typical day would include setting up your demonstration, making Nespresso samples for customers, and cleaning up after you finish. I've learned how to use different sales pitches to get customers interested to the point of purchase. Management is all reported online to an account coordinator in which you give them details regarding how your demonstration and how it went along with keeping track of inventory. My co-workers would be the employers at the stores where my demonstration takes place. The hardest part of the job is getting acclimated to a new store location and keeping the customer's attention after they try the product. The most enjoyable part of the job is interacting with people and explaining to them why Nespresso has the best quality expresso found in the world and showing them how to use the machines.

About Nestle Nespresso

Nespresso is the brand name of Nestlé Nespresso S.A., an operating unit of the Nestlé Group based in Lausanne, Switzerland. – Read more

Nestle Nespresso Salaries

Brand Ambassador
$21.00 per hour

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