Nestle Nespresso Employee Reviews

Found 32 reviews matching the search
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summary
Coffee Specialst (Former Employee) –  Bellevue, WAOctober 12, 2016
A typical work day at Nespresso consisted of doing machine demonstrations for clients and helping them decide on which coffee they wanted to purchase. As coffee specialist it was our job to educate the customers about coffees, including flavor notes and aromas, and how to best serve them.
I was a senior member of the team, and the trainer, so my positon consisted of coaching and guiding new employees.
The hardest part of the job was proving to management that you were a dedicated employee and that you should be given a chance to shine in a leadership role.
The most enjoyable part of my job was inter with the customers, many of which.
Pros
weekly pay
Cons
too many ridgid company policies.
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Great place to work
Coffee Boutique Specialist (Former Employee) –  Soho, NYMarch 15, 2016
My job's location was in the heart of the city; Soho, New York. I got to meet awesome people and converse with them everyday. I was also great learning about the culture of coffee.
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Great Company
Demonstration Specialist (Current Employee) –  Seattle, WAFebruary 17, 2016
A truly caring and progressive company, though part-time is extremely fullfilling to share a product that truly stands out with customers.
Pros
Free Coffee
Cons
No Commission
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Great place to work
Team Leader/Manager (Current Employee) –  New York, NYFebruary 2, 2016
Great place to work, room for growth as the company is expanding a lot recently. It's fun but also challenging sometimes with some customers.
Pros
free coffee, free coffeemachine
Cons
work-life balance poor
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Great benefits but workplace culture is severely changing
Brand Marketing Manager (Current Employee) –  New York, NYJanuary 13, 2016
I ultimately like working for Nespresso. They have great benefits like metrocard and paid lunch. The people are all very family oriented and up until the last year we all used to work together. Nespresso brought in new management and now the culture is changing in which everyone is more concerned with pointing the finger instead of working together to solve any issue that may come up. Its disappointing to see but not sure if things will go back to the way they used to be.
Pros
Paid Lunch, metro cards
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they are not that great to work for
Account Manager (Former Employee) –  New York, NYNovember 20, 2015
they didnt really care about thier employees

they didnt know how to recognize talents in thier work force

this is all i wish to share
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Luxury coffee brand with great benefits but challenging work environment.
Customer Service Manager (Current Employee) –  New York, NYNovember 20, 2015
Benefits are great but very hard to get promoted unless you know the right people.
There is constant damage control due to the incompetence of the marketing and digital team.
Pros
Great Benefits
Cons
Clicky
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Call Center Enviroment
Digital Media Specialist/Call Center CSR (Former Employee) –  Long Island City, NYNovember 19, 2015
-I would provide customer service through chats, email and social media.
-I learned time management,assisting customers through social media and Nespresso's coffee culture.
-My workers were fun to work with and helpful.
-The hardest part of the job was the workflow during the busy season. -The most enjoyable part of the job working with the different personalities of our customers
Pros
Free Lunch, Free MTA Card, free coffee
Cons
Short Lunch break, monitored bathroom time use
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great company
Project Manager- Stream Lead Finance / BI / Data (Former Employee) –  New York, NYOctober 27, 2015
good culture, fun work place
good benefits, great woking place, nice collegues
good location, a lot of political discussions, impact from switzerland
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the worst company
Jr. Chef (Former Employee) –  New York, NYOctober 15, 2015
this is by far one of the worst companies I have ever worked with, being a ten year loyal employee, doesn't account for anything at nepresso, management is the worst, theres so much negative things to say but theres not enough space.
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Understanding and satisfying customer needs
Team Lead (Current Employee) –  New YorkSeptember 13, 2015
Responsible for taking customer orders, understanding and satisfying customer needs. Superior customer service skills are a must, ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgment and taking decisions within established procedures for each enquiry
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great perks
Sales Specialist (Current Employee) –  new york nyJuly 8, 2015
The company is good, but some of the upper management really do have the favorites they'll push for, and some of the are not competent at all.
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Love the product - I own a machine now.
Brand Marketer and On-Site Sales (Former Employee) –  Durham, NCJuly 3, 2015
I was handsomely paid with a commission and base salary. I loved the machine so much, I discussed with my wife becoming owners of 1 machine. It runs very well today.
Pros
Free Java samples and friendly customers.
Cons
I needed to conclude my position to attend to family needs.
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Must be sales quota.
Sales Representative (Current Employee) –  Chicago, ILMarch 17, 2015
Good management. Management has excellent communication with their sales reps. Has a good hourly wages and commission on top of that.
Pros
Can have flexible work schedule
Cons
No benefits
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Great work environment
Boutique Specialist (Former Employee) –  Miami, FLMarch 12, 2015
Great compensation and work life balance it gets a little dull as a boutique specialist when the boutique isn't busy but management tries to keep workers challenged with weekly sales comepitions with the rewards of amazon gift cards. Customers are very entitiled and spoiled which can be quite irritating at times but overall very easy job with great compensation.
Pros
Free machine, Free capsules, Healthcare benefits, and Quarterely bonuses
Cons
30 min lunch breaks
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productive and fun workplace
Boutique Specialist (Former Employee) –  Southampton, NYMarch 12, 2015
A day working as a Boutique Specialist would include Greeting members. Offering tastings of any coffee or espresso.Explaining all the different machines. Also Helping members select coffee to purchase.
Pros
Salaray & good managment
Cons
Uniforms, limited locations
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One of the best to work for!!
Boutique/Stock Specialist (Current Employee) –  Orlando, FLJanuary 25, 2015
I enjoy working for this company. Great people and benefits! Managers are open minded and understand circumstance. Insurance is very affordable and the working conditions are very fair.
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A fun workplace punctuated with a weekly crisis
Social Media Specialist (Former Employee) –  Long Island City, NYDecember 18, 2014
Nespresso can be a fun company to work for, based on your resilience towards dealing with angry customers and a completely incompetent Marketing Department. The two are related as 90% of the time, the angry customers that you have to deal with are a result of a weekly mishap committed by the Marketing Department.

Most positions are customer-service heavy, and you will primarily be dealing with angry or unhappy customers. The company prides itself on having one of the best customer service teams, and a large part of this is due to them eventually giving the customer what they want.

A typical day will consist of dealing with both pleasant and unpleasant customers over a myriad of issues, such as how to track their order, general information about the coffees and machines, how to operate/troubleshoot their machine etc. The disposition of each customer will vary wildly, and you will often have to think on your toes as you are often thrown off by inquiries that are not covered in training. On a weekly basis, the Marketing department will advertise and run a promotion that will fail miserably, whether due to poor planning or system issues. Expect to deal with these a lot, as most to the challenges of the job come from these mishaps. The job consists of a lot of apologizing and reassuring customers, as many things go wrong during the course of a week, such as the website going down or multiple shipments being delayed for an unexplained reason. Be prepared to apologize profusely on a daily basis.

Free coffee is plentiful, and your coworkers here will be the reason you look
  more... forward to working everyday.

Management tends to be very hit or miss but they are generally pleasant. Being sent an email advising you that you used the bathroom too many times in a week is a bit jarring, though. Resiliency and extreme patience are required to work here.
  less
Pros
Free Lunches, Free Metrocard
Cons
Minutes allotment for bathroom breaks, nepotism, extreme micromanaging.
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Easy fun company to work for
Brand Ambassador (Current Employee) –  San Antonio, TXNovember 7, 2014
Fun Place to work. Easy to earn some extra income. Great management.
Pros
free coffee
Cons
none
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Good place to work at.
BRAND REPRESENTATIVE (Former Employee) –  San Francisco, CAAugust 4, 2014
Good working environment. Learned a lot about the products we sold. Learned good customer service skills. Co-workers were great and management was fair. Loved being able to help people and sell them great espresso machines.
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Overall rating

3.9
Based on 132 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.8
Job Security/Advancement
3.4
Management
3.4
Culture
3.7