Distribution Assistant (Former Employee), Long Isand City, NY – February 5, 2014
Pros: loading packages and typing in isbn information into the system
Cons: i strive to achieve to meet dead lines and get the job done
I work in a large warehouse in Long Island City, New York. My day starts with unloading packages and loading packages from UPS and FedEx trucks. Inside the warehouse when necessary utilized the fork lift truck to move inventory various locations in the Warehouse. Input ISBN numbers for tracking into the data entry system. I am a easy going person, open – more... to change. – less
Customer Advisor (Current Employee), Charlton, ENG – June 21, 2014
A typical day at work would consist of answering customers inquiries either over the phone or by email, assisting customers with placing orders or tracking orders and updating customers with information about their account plus much more, everyday i would learn something new. There was never a quiet moment, except lunch time, but even then we had so – more... much to do, I was committed to ensuring I had everything under control, constantly following up on customers orders until customers where satisfied. I never realised how good my multitasking skills could be until I was introduced to the system in Net-a-Porter. the hardest part of the job was not being able to close a customers case or update the customer with something new. I always try my best to resolve a customers query as soon as possible or at least try and offer an alternative. The most enjoyable part was a customer calling and hearing pure satisfaction in a customers voice after i dealt with their query, being called a superstar was a plus. My co workers and i worked very well together, my motto was, team work makes the dream work. I enjoy learning new things and always attempt my best and from my case counts you can tell i always do my best. – less
First Line Manager (Current Employee), London – March 22, 2014
Pros: working alongside diverse people
Cons: long hours
Come early before the shift starts to get handover>make plans according to priority order>check mails that might have impact on work flow> check warehouse management System then brief the team what is expected from them. deal with queries/ issues that arise. Keep close eye on data from system to see everything is running smoothly. keep close eye on – more... staff performance through out the management system and so on.
learned to be patient, take step back and analyse the situation before acting, be firm and fair and most importantly place controls e.g. targets and Company policies.
The hardest part of the job is to maintain consistent performance from staff through out the shift. This is achieved by encouraging, motivating, coaching and if necessary providing training in areas that have ben identified.
Most enjoyable part of the job is working alongside with diversity of cultural team and achieving targets. – less