• Provides support for custom applications on the Blackberry/iPads and escalates unresolved problems or questions to other Shared IT team members.
• Provides reliable customer focused coverage of the Wireless Support ACD help line during normal business hours and on-call support as necessary to support our global 7x24x365 operation. . Services "walkup" requests, as well as requests via email, phone, fax and Help Desk tickets. Troubleshoots and repairs/replaces broken/dead devices.
How to multi task
Management did not communicate with my team, with held information
Co-workers where great
No training provided
Working with a good team
bad managment, no trraining provided