Net@Work Employee Reviews

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Small Company. Have to wear many hats
Senior Systems Engineer (Former Employee) –  New York, NYMay 29, 2017
Near time square. Great restaurants nearby. acess to different technologies. good coworkers. Small company, which means that I have to wear many hats.
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good
Help Desk Technician (Former Employee) –  New York, NYOctober 24, 2016
good teamwork good morale management helpful
work day is 9 am - 6 pm ..

· Monitor open tickets to insure they are assigned or escalated as needed.
· Speak with clients when they express concern about issues.
· Communicate with Consulting and Networking teams for ticket-updates and escalated issues.
· Proactively monitor non closed tickets and follow-up as needed.
· Follow Help Desk related procedures and work flow for all tickets and calls.
· Promote timely response for client’s tickets.
· Promote timely follow up with the consultants and engineers for all tickets.
· Proactively communicate with all relevant parties to provide clients with best service.
· Update the company CRM database as needed.
· Coordinate escalation to the different departments.
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Management & process failure
Senior Consultant (Current Employee) –  Not sayingJune 20, 2016
First of all, I love the customers and the other technical staff in my office.

The problem is that this company will try to sell everything to the customer even when they have stated that they have limited budget. After the sale there is no follow up to even see if the correct product or service was delivered. Billing is so incredibly messed up that customers routinely complain about being billed for things they no longer have or have been upgraded, Some issues are documented back 4+ years. When issues are brought to the attention of management, typically the employee complaining is the one to blame even if they are very new.

They have a broken system to do everything. N@W loves their useless CRM systems. We put information in as we are directed but do not use the systems. Excel is 1000 times better than any system they have.

Meetings, meetings and more meetings.

My personal issue is with the entire managed care business. Everything is about billing and not doing what is right.

This job will turn you into an alcoholic!
Pros
HR free zone work environment, Customers
Cons
Long hours, mismanagement at every level, sales, broken processes
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Excellent team effort with consultants
SENIOR BUSINESS ANALYST/CONSULTANT (Former Employee) –  Manhattan, NYAugust 3, 2015
Able to work independently.
Coworkers are easy to work with.
Most enjoyable part of the job is working with clients.
Problem with management style.
Pros
Co-workers
Cons
Benifits, workspace
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Inside Sales
Account Executive (Former Employee) –  Raleigh, NCJuly 6, 2014
This job required a lot of cold calling, as no leads are provided. Requires a very entrepreneurial person with that prefers inside sales to outside.
Pros
Helpful Coworkers
Cons
Corporate Structure
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professional workplace with great co-culture and environment
Financial assistant (Current Employee) –  New York, NYJune 23, 2014
I am responsible for account payables, internal and external expense data and monthly cost reports by financial software system such as Sage 300 and Changepoint. I have learned business financial workflow and details, practice and knowledge of finance, and professional skills. The co-workers in the company are very professional, inspired and hard-working. They teach me and encourage me a lot. As a international employer, English is a challenge for me of the job. But I am a fast-learner and keep improving my language skill, which is also the most enjoyable part of the job because I am adding value on myself.
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Overall rating

3.1
Based on 7 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.4
Job Security/Advancement
3.1
Management
2.9
Culture
3.4

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