Pros: Free lunches whenever they ask for more, Access to free refurbished equipment, Lab access
NetApp is a great place to work, but make sure you start on the right side of the tracks. Starting out in support is a great place to gain exposure, industry insight and familiarity with products but it is never a wise long term career choice.
NetApp offers a wealth of opportunity to get promoted to the engineering side. To truely have a good work-life balance and tenure at NetApp you should think long term and get a career in engineering.
Support is the money maker for most companies, but it also accounts for most of the companies liability. Its a high risk job with a high return.