Customer Service Lead (Former Employee), Santa Ana, CA – July 25, 2014
Pros: i was a lead so i did my work plus i trained new employees, i love to train and help people with what i can
Cons: short breaks, graveyard shift, no room for growth, raise was never given
Managed up to eight employees and provided training of all new Customer Service representatives. Responsible for data entry on all calls, work orders, starting & ending assignments and issues into a SQL database; supervised inventory weekly, monthly, and yearly.
customer service (Former Employee), aurora co – July 9, 2014
Netflix April-2012 present • Provide exceptional customer service and problem solving by responding to all inbound calls • Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES • Be an active listener who can show empathy and patience in a non-scripted environment • Communicate information to a variety – more... of non-technical and technical customers • Resolve customer inquiries • Work in a fast paced, high volume, changing environment • Learn and strives to gain new knowledge about product and service changes • Provide technical assistance with devices such as PC, Mac, Xbox 360, PlayStation 3, and the Wii, – less
Operation Supervisor (Current Employee), Oklahoma City, OK – June 16, 2014
Pros: free movies and drinks.
Cons: we had streches brake. and 10 minuted brake .
I had to come in to open at 3AM to start the machines up to warm up so when employees got their they were ready to started the day. Make your all mail was in and I had the correct order to send out to our costumers. Have the mail ready for the drivers by 11 and paper work sometimes I had to stay and close making sure all doors were secure and put the – more... alarm on.
I learn lots of things I learn how to work whit different Auto machines, Whit printer Whit computers. How to figure out cost and how to Schedule employees to the best performance. How to treat all employees. Motivated All the employees. Learn how to fix all the equipment whit different programs and courses.
The most enjoyable part of the job was that I love working whit my team of employees. – less
Truck Driver (Former Employee), Salt Lake City, UT – June 8, 2014
A review is not relevant to my resume and qualifications of an applicant for future employment. I worked for Netflix for a total of nine months as a temporary employee. My above ratings for Netflix should adequately reflect my experience as an employee.
Customer Service Representative (Current Employee), Farmington, MI – May 15, 2014
Pros: paid vacation and holidays
Cons: short breaks, health care and dental coverage high
A typical day at Netflix is Taking calls while customer connecting, relating, assuring, troubleshooting, and solving problems. I learned that all calls are the same and to let the customer feel that they are always right no matter what so that the call never gets out of control. My co-workers are awesome amazing friendly people whom i love to work with. – more... There really is no hard part about the job but the most enjoyable part about the job getting a customer who makes my day and me as an agent being able to help them with their problem – less
it could be fun but they have high unrealistic expectations
technical assistance (Former Employee), Farmington Hills, MI – May 8, 2014
Pros: free netflix movies via stream
Cons: if you wanted dvd it was extra and insurance is after 6 months of being with the company
basically you are not really helping people. you are giving them generic information that they can look up themselves. they wanted us to lie to people and told us to think of it as being their conceirge. the job is to tell them no without saying the word no. the managers were cool . we also had issues that if we couldn't resolve it we were told to escalate – more... the situation but we were not allowed to talk to the person that takes the cases of higher escalation. I am not sure if a team ever existed. – less
Customer Service Representative I (Former Employee), Hillsboro, OR – February 21, 2014
Pros: good health benefits
Cons: i'd rather eat used cat litter than work there again
Brutal environment, literally expected to not make a mistake in training or summarily terminated. Co workers just vanish, never to be seen again. Company presents a happy "we don't believe in numbers" image yet in 16 years of working in call centers have the most intensely metric driven performance I've yet to see. Only 5% of new hires are expected – more... to last for a full year, I made it to nine months before landing a less insane job elsewhere. Also, the customers are easily the craziest, most belligerent social engineers I've ever dealt with. In short, it was a nightmare for me. – less