Netflix Employee Reviews

Found 275 reviews matching the search
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great place to work, if you have high energy
Customer Service Representative (Former Employee) –  Salt Lake City, UTJune 26, 2017
easy job. troubleshooting connection problems and service issues is all straightforward and by the book.

great pay.. $15.00 / hr to start. great perks. on site food services.

unable to choose own hours. must have positive attitude at all times while on the phones.
Pros
great pay and perks
Cons
no choice of shifts.
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Horrible treat employees and customers horrible
CSR - Customer Service Representative (Current Employee) –  Denver, COJune 22, 2017
I have worked here about 2 months and have been discriminated against and retaliated against! I have witnessed first hand HORRIBLE customer service and a unsafe, uncomfortable environment, stressful to work in
Pros
pay is good
Cons
Supervisors, TL's, CSR2's are harmful to customers and employees
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Fantastic place to work
Customer Service Representative (Former Employee) –  Salt Lake City, UTJune 22, 2017
This place is really great they teach you the skills you will need thoroughly. The work environment is unsurpassed the benefits the offer for the day to day work are great and the medical and dental are the best ive seen plus for the expecting parents the benefits there are unheard of but fantastic. The leadership actually leads they guide you on how you can improve in your job and help better prepare you for that promotion. The people that work there are friendly and helpful the hardest part about gaining advice from the other workers there is just asking and figuring out what question it is that you need answered. Overall I would work there again if i didn't have to start at the customer service level really 5 stars does this employer no justice.
Pros
Great people and fantastic leaderships
Cons
the calls got a bit rough from time to time and keeping emotions in check was my biggest struggle
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fun and exciting place to work at
QC Inspector (Former Employee) –  Lakewood, WAJune 14, 2017
fun and peaceful place to work at. friendly and curious, was sad the it went to automated, and only a handful was required the operated the mechanics
Cons
they went to automatated
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Tech company for adults
Engineer (Current Employee) –  Los Gatos, CAJune 14, 2017
Great colleagues and work environment without a lot of the workplace drama found elsewhere. You do occasionally feel like a contract assassin for hire and when your time's up you just might get assassinated yourself. But, I think the culture is very clear and transparent about that.
Pros
All the perks of bay area tech company, great compensation
Cons
Not much loyalty to employees, but part of culture
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Not what I thought it would be
Chat Agent (Former Employee) –  Salt Lake City, UTJune 10, 2017
I was expecting a wonderful growing experience but I felt like I was right back in high school with this work place. I learned a lot about what a leader is and should be by how they are not.
Pros
Free coffee
Cons
Leadership
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fun
Employee (Former Employee) –  Middletown, PAJune 7, 2017
netflix was a fun and interesting place to work, always changing and making things better, best manager I had was at netflix. benefits to get free dvds was nice too
Pros
manager
Cons
ended
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Call center environment
Customer Service Rep (Former Employee) –  Frisco, TXJune 1, 2017
Received inbound phone calls from customers needing help with their gaming devices, and their new TVs. I learned how to communicate over the phone over the ways of fixing computers, gaming devices, and Tvs. The management was changing to make the work environment more successful and positive. The culture was very fun, loving, and humorous. The hardest part of the job was giving quick, precise directions to the older generation over the phone. The most enjoyable part of the job was using my teaching skills and interacting with customers over the phone about enjoying the entertainment they can stream on netflix.
Pros
Watching Netflix movies while talking with customers about their favorite movies.
Cons
Dealing with customers who were angry, but I would always find a solution to solve their problem.
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Great Environment
Customer Service Representative (Current Employee) –  Salt Lake City, UTMay 26, 2017
Netflix gives great benefits for working there, 401K and health insurance is amazing, plus the parental leave is great. All you do is answer phone calls everyday and help customers fix problems with either their Netflix account or if it isn't working how they want it to work. Only problem is there isn't a lot of opportunity for advancement, and when they do hire for jobs higher up, doesn't matter how long you have been there they always hire outside.
Pros
Benefits
Cons
no advancement
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I Recommend Working For Netflix
Phone Agent (Former Employee) –  Aurora, COMay 23, 2017
Working for Netflix was a great experience, Its basically everything you expect, outgoing people, relaxed environment and good pay. The best part, I'm sure most people would agree on besides the pay is the free Netflix.
Pros
Free Netflix
Cons
You will get rude customers but thats anywhere you go
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It was okay
Customer Service Representative (Former Employee) –  Farmington Hills, MIMay 21, 2017
Netflix was okay to work for a while, although sometimes it could get overwhelming with people calling and yelling at you saying you broke their netflix.
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Warehouse
Warehouse Manager (Former Employee) –  Oklahoma City, OKMay 9, 2017
Pick up and delivery of movies from U.S. post office drove truck to warehouse, team checked and cleaned disk, machine sorted all movies, ensured proper address, and zip codes were legible, deliver movies back to post office on time for disbursement.
Pros
a set standaed of duties, awesome staff
Cons
time restraints, and management
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Netflix
Tech Support (Former Employee) –  Englewood, COMay 4, 2017
Great company to work for especially if you enjoy talking about movies. The environment is a typical call center work place and is a fairly simple place to work for.
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Netflix was a great place to work at.
Machine Operator (Former Employee) –  Sunnyvale, CAMay 1, 2017
Netflix had a lot of benefits to my family. Their communication and culture was great to be in. Everyone was so nice and respectful to others. In some way it helped my family enjoy watching T.V.
Pros
Long lunch times. Break was sometimes long.
Cons
Nothing really, can't really remember.
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Free lunch!
Customer Service Rep Assistant Supervisor (Former Employee) –  Fremont, CAMay 1, 2017
Netflix culture is the best, they make sure to have different activities throughout the year to keep everyone engaged. Business casual, company parties, great managers who care about your success.
Pros
Free lunch
Cons
I cant think of anything
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Free Netflix
Customer Service Representative (Current Employee) –  Salt Lake City, UTApril 28, 2017
Benefits are great. Pay increase every 6 months of employment. Typically able to grow & develop. Currently not much room for progression through other departments/roles.
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Fun place to work
Certified Web Application Developer (Former Employee) –  Saint Petersburg, FLApril 28, 2017
Breeds a healthy work environment. Many incentives to work overtime and around the holidays. Working here helped give me the experience to deal with irate customers who just want their product to work.
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Great Place to Work
Customer Service Rep II (Current Employee) –  Fremont, CAApril 27, 2017
Great place to work! Getting time off can be a bit hard but the supervisors will work with you as long as you give them a heads up in advanced. The call center is great the job is not hard you just have to remember that dealing with customers over the phone isn't always as pleasant as it might seem.
Pros
Free lunch, Benefits
Cons
Corporate employess get better benefits than Customer Service or hub employees.
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High paced innovative place
Member, Technical Staff (Software Development (Former Employee) –  Los Gatos, CAApril 21, 2017
- Constantly innovating
- fun day at work always making contribution
- fullfilling job
- culture is to deliver high quality product and be rewarded for it
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Good pay and great people
Representative (Current Employee) –  Salt Lake City, UTApril 19, 2017
Love working at Netflix! The pay and benefits are great. They implemented a lot of changes in the time I've been here most fir the better. The culture certainly is changing to a typical call center vibe and room for advancement is small. Very small. It's customer service so you must have immense patience and people skills.
Pros
great pay, benefits and work/life balance
Cons
Limited growth and opportunities
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Overall rating

3.8
Based on 289 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.9
Job Security/Advancement
3.1
Management
3.4
Culture
3.7