Oppurtunities, but should have better trained employees.
Pros: stable, good insurance
Cons: the mantra that the customer is always right, even when they're cursing and making threats, needs to be changed to a partnership of better respect and communication
This is a call center. People learn about financial transactions, but are not given the chance to become specialists at online credit card banking. There is a lot more potential to get better educated employees that have the ability to explain transactions better to economically/educationally disadvantage populations. If one of the oat successful companies in the world hire for similar jobs in a call center that pays slightly more and offers a broader range of activities and responsibilities for a job, Netspend can give up their Draconian pre qualification tests that do nothing to indicate a potential employee's reliability or trustworthiness. It's downtown, so it's a great place to work and have more cultural and educational opportunities.