Pros: amazing staff, a lot of support.
A typical day of work involves analyzing all operational override requests. The workflows are streamlined to our department via the customer serivce representatives. We review the requests, and per guidelines, decide what type of override (if any,) is necesary. I have learned so much here. I have learned how to create overrides, as well as Medical Request forms for medications that require prior authorizations. The most difficult part of the job is meticulously following the guidelines. There are many steps involved in approving an override, and nothing can be overlooked. The most enjoyable part of my job is the fact that each day brings forth new challenges, and learning opportunities.