With an uncompromising commitment to outstanding customer care, NEW has been the industry’s leading provider of extended service plans and product protection programs for consumer products since 1983. Providing outstanding customer service has always been our mission because taking care of customers is the key that drives amazing results for our partners.
NEW partners with leading retailers, manufacturers and consumer service companies to provide outstanding customer care throughout the Consumer Ownership Experience. Our 4,000+ world-class Customer and Technical Care Representatives respond to more than 27 million customer calls each year. And, they dispatch from NEW’s global network of 35,000+ qualified service and installation providers.
After nearly three decades as the industry’s leading global provider of extended service plans and product protection programs, NEW is committed to keeping customers’ products PROTECTED, CONNECTED and CORRECTED. Providing comprehensive customer care and product support services to more than 150 million consumers around the world, NEW delivers the keys to service plan success that motivate customers to return to our clients and share their good experiences with others. – less