A typical day at New Directions included too high case loads, ever changing rules and protocol, and high-speed and lower quality work expectations. What was supposed to be an eight hour day- after work loads increased it was a minimum ten hour day- no time for lunch breaks or coffee breaks. Too many meetings. Constant change and poor preparation for it.
I learned that hard work and long hours were the expectation- not that it was rewarded- not the exception. Management majored on minor concerns and often had no idea what your job was really even about! You were so busy and so understaffed that if you took any time off- even to be sick- your teammates were overloaded and resented you.
Co-workers were for the most part highly-skilled and amazing people who also were willing to work hard. Those who did not- however- did not seem to be addressed for it by management. This hurt the rest of their team.
The hardest part of the job was it was relentless and you never seemed to be on top of things. It often seemed like an endless day.
The best part of the job was working with good people for the most part and learning a lot.