If any one had told me five year ago that I would be working in insurance, I would have laughed in their face!
Customer Service Representative (Former Employee) – Kansas City, MO – January 5, 2013
I worked in a call center, explaining policies and talking with mental health providers and policy-holders. I left the job in December 2012, not with regrets, but having learned that phone work is not as easy and glamorous as I might have thought. Accustomed to dealing with consumers on a face-to-face basis, now I'm trying to help by phone and walk them through (explain) their mental health/substance abuse benefits. Mental Health providers were either extremely sympathetic or extremely irate. But all in all, I found the work absolutely fascinating.
explaining policy information, whereas before i took this for granted.
irate mental providers