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New Horizons Computer Learning Centers
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36 reviews

New Horizons Computer Learning Centers Employer Reviews

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fun workplace
Technician (Former Employee), Nashville, TN – May 7, 2013
It was very fun to set the classes up or troubleshoot equipment.
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Learn something new every day
Career Services Manager (Former Employee), Grand Rapids, MI – May 5, 2013
Pros: a lot of variety and rewarding.
Cons: heavy workload.
Fun environment where learning is a constant.
Contact with students, agencies and many different businesses.
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Great environment to LEARN!
Senior Technical Instructor (Former Employee), Washington, DC – April 1, 2013
If you like challenges and hate monotony, this is the job for you! Never a dull moment, every day rewarding.
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Great place to work! My manager really cares about me as a person.
Recruiting (Current Employee), Memphis, TN – March 25, 2013
Pros: more paid holidays than any company i've ever worked for, love the fact that employees can take the certified training classes free!
I think this is a great place to work. My coworkers are friendly and my manager really cares about me as a person. I am a college student and my manager accommodates my school schedule. It is a fun place to work with contests and potluck dinners.
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I was under the impression that I worked for a global organization, come to find that I worked for a small, Mom and Pop owned franchise
account executive (Former Employee), Chicago – February 19, 2013
Cons: everything
As superior competition, offers a robust schedule of Traditional instructor led training, New Horizons CHICAGO is moving towards offering an ALL ONLINE virtual training menu. HQ in Michigan has their own concept of what the world wants, and an unrealistic approach to the Chicago marketplace. The majority, if not all of this particular franchise's live – more... instructor led courses are located in HQ (Michigan) and they have very limited competition there, yet they compare their market almost equally to Chicago. This dynamic force plays into the Chicago management team's relentless and ongoing state of panic.

Terrible management gets neurotic at month end and encourages you to lose credibility with your clients by pushing sales through when they aren't ready to close. They do not want you to focus on servicing your clients to establish LONG-TERM, EFFECTIVE RELATIONSHIPS or providing them the service that will create loyalty. What they want is for you to close transactional sales and move on to the next client. Their hell-bent approach to sales forecasting reveals how tiny this operation truly is, and exposes the fact that they are operating on a shoestring budget.

The unqualified sales manager is on a SERIOUS power trip and has an inflated, misplaced sense of his relevance within the franchise operation, and his own self worth. Not only does he have the personality of a dead moth, - this simple fellow is extremely opinionated, yet makes an effort to pass it off as being an intellect. He has absolutely NO experience in managing people or cultivating their strengths. He sold gift cards before he was an account executive at New Horizons and had months in which he didn't make his quotas during that time. His self admitted management experience consists of reading books on how to manage people and he relies heavily on negative reinforcement along with primitive textbook tactics. He is extremely demeaning and dismissive of his sales team's accomplishments and actually talks bad about the AEs on his team as they leave the room! Furthermore, he has the audacity to try and take credit for their individual successes! If you express any logical concern, or question his textbook methods, you are singled out as a person that is making excuses and can't do the job. Just about the entire B2B team, (even new people) are looking for other jobs because they do not want to work for this bozo. Please note, THIS IS FACT, NOT FICTION.

The overly metric-based performance measurement and micro management by unqualified management, coupled with negative culture and atmosphere will affect your day to day work flow. You will work hard and make strides, only to be brought down by management.

Ultimately the Chicago office will continue to struggle as they've always done, in finding an identity. They will continue the vicious, "revolving door," cycle of losing good people and hiring new people in hopes of changing something without addressing the root cause of their many problems. They continue to do the exact same thing, yet they expect different results.
overall I learned a lot from my co-workers, (not management), all of whom are great, hard working people. I rate this job objectively and this may be a fair / bad job for a recent college grad who is debt ridden and in need of professional experience. Although I would encourage living with your parents a little longer and taking on an internship with a real company.

Do not expect your manager to coach or develop you in any meaningful way.
Do not expect your manager to be able to muster any meaningful advice or resources to help you close business, other than dropping your pants at month end.
Do expect your manager to ask you what's in your pipeline everyday.
Do expect your manager to lie to you.
Do expect to be ambushed. – less
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dontwanttoworkhere – March 2, 2013

These people want you to come to work and give 200%, although they do not give you any assurance that you will have a job next month! The salary is 42k base and they dangle a carrot in front of you for the commission that you never get, you are paid on the money you collect, not the sales and it doesnt pay enough to live in chicago. They do not appreciate your hard work and efforts in trying to make the franchise owner rich. The sales manager has no experience and adopts a, "slow to hire, quick to fire," methodology that he brags about reading in a book! They celebrate people that were fired and talk bad about them- the culture is NEGATIVE. The GM does his best and appears to be a decent guy, but the so called sales manager is strange and has a mole

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I was under the impression that I worked for a global organization, come to find that I worked for a small, Mom and Pop owned franchise
Account Executive (Former Employee), Chicago – February 16, 2013
Pros: co-workers you can learn a lot from
Cons: too many to list - company cant afford to retain quality people
As superior competition offers a robust schedule of Traditional instructor led training, New Horizons CHICAGO is moving towards offering an ALL ONLINE virtual training menu. HQ in Michigan has their own concept of what the world wants, and an unrealistic approach to the Chicago marketplace. The majority, if not all of this particular franchise's live – more... instructor led courses are located in HQ (Michigan) and they have very limited competition there, yet they compare their market almost equally to Chicago. This dynamic force plays into the Chicago management team's relentless and ongoing state of panic.

Terrible management gets neurotic at month end and encourages you to lose credibility with your clients by pushing sales through when they aren't ready to close. They do not want you to focus on servicing your clients to establish LONG-TERM, EFFECTIVE RELATIONSHIPS or providing them the service that will create loyalty. What they want is for you to close transactional sales and move on to the next client. Their hell-bent approach to sales forecasting reveals how tiny this operation truly is, and exposes the fact that they are operating on a shoestring budget.

The unqualified sales manager is on a SERIOUS power trip and has an inflated, misplaced sense of relevance within the franchise operation. This simple fellow is extremely opinionated, yet makes an effort to pass it off as being an intellect. He has absolutely NO experience in managing people or cultivating their strengths. He sold gift cards before he was an account executive at New Horizons and had months in which he didn't make his quotas during that time. His self admitted management experience consists of reading books on how to manage people and he relies heavily on negative reinforcement along with primitive textbook tactics. He is extremely demeaning and dismissive of his sales team's accomplishments and actually talks bad about the AEs on his team as they leave the room! Furthermore, he has the audacity to try and take credit for their individual successes! If you express any logical concern, or question his textbook methods, you are singled out as a person that is making excuses and can't do the job.
The overly metric-based performance measurement and micro management by unqualified management, coupled with negative culture and atmosphere will affect your day to day work flow. You will work hard and make strides, only to be brought down by management.

Ultimately the Chicago office will continue to struggle as they've always done, in finding an identity. They will continue the vicious, "revolving door," cycle of losing good people and hiring new people in hopes of changing something without addressing the root cause of their many problems. They continue to do the exact same thing, yet they expect different results.
overall I learned a lot from my co-workers, (not management), all of whom are great, hard working people. I rate this job objectively and this may be a fair / bad job for a recent college grad who is debt ridden and in need of professional experience. Although I would encourage living with your parents a little longer and taking on an internship with a real company. – less
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Strong passion and innate quality of delivery and engagement of customers and students
Project Manager/Software Applications Trainer (Former Employee), San Jose, CA – February 9, 2013
Delivered technical MS Office courses to 10-20 students per week to a live audience or via webinar, edited and improved training courses and technically maintained desktop systems by installing new software and hardware updates
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Focussed yet laid back environment
Senior Account Executive (Former Employee), East Lansing, MI – January 31, 2013
We had our monthly sales quotas that we had to meet. Yet, for the most part, it was a fun, easy going environment. Co-workers were fun to work with and very helpful when there was a question about a product or specific roadblock to a sale.
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When I worked there it was great.
Account Executive (Former Employee), Lexington ky – January 30, 2013
I loved the people I worked with. The comission was great. I would suggest this place.
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I learned how to take rejection and learn alot of about IT field
Corporate and Government Account Executive (Current Employee), New York, NY – January 15, 2013
Pros: the earning potential is huge.
Overall my managers were helpful supportive. I learned how to communicate and sell effectively to fortune 100 and 500 companies to Directors, Managers and CEO's across the State of New York. The hardest part of the job was learning to take rejection, which I have definitely overcome.
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Difficult time selling this product
Account Executive (Former Employee), Sacramento, Ca – January 8, 2013
Pros: incentives were great
Cons: product knowledge wasn't easy for me to grasp
cold calling businesses to purchase computer training classes and offer a complimentary first class. Sent information to business that requested information on class schedules. Giving customers tours and selling more computer training when they came in for class.That selling isn't easy if you don't know enough about what your selling. Management had – more... great incentives to reach goals and worked with staff to improve there sales techniques. Co-workers were pleasant for a competitive environment. Hardest part of the job for me was understanding all the high tech computer training classes that were the big goal to be selling. Taking customer on tour and selling more computer training classes to them was the most enjoyable part of the job. – less
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Busy environment but offers great product for students
OFFICE MANAGER (Former Employee), Anaheim – January 2, 2013
Busy environment but working with the instructors and students was great.
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Close knit workplace
Applications Trainer (Former Employee), Pittsburgh, PA – December 28, 2012
Pros: co-workers
Cons: healthcare, salary
If you are an individual who loves to train and share knowledge, this is the job for you. Prep time not only includes 8 hours at the center, but at home also.

Co-workers are the best. Fun and enjoyable; however, you have to be "IN" to be included in weekend activities.
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Productive and fun work place
Executive Assistant (Former Employee), New York, NY – December 19, 2012
• Facilitated and managed approximately 500 computer trainings weekly for Fortune 500 companies.
• Assisted clients with choosing the most suited training available according to their individual needs.
• Provided exceptional customer service while handling high volume of calls.
• Supported departments managerially in operating well-designed projects.
• – more... Met and greeted clients at their corporate locations or at our facility for training development sessions.
• Coordinated banquets and catering for private training and corporate luncheons.
• Scheduled appointments, meetings, and coordinated travel arrangements for senior account executives.
• Developed travel and expense reports, as well as expenditure inquiries.
• Tracked sales transactions and documented data in detailed spreadsheets.
• Consolidated all outstanding invoices for company accounts and divisions.
• Acted as liaison for client training related requests and operations. – less
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Job Summary Review
Executive Administrative Assistant (Former Employee), Tucker, GA – December 4, 2012
Pros: working with clients
I log in to my computer. I walk around to say Good Morning to everyone. I start my day being a self starter without anyone telling me what to do. I have learned a lot being an Executive Administrative Assistant making sure the office is in excellent condition as well as making sure everything is working properly. The most enjoyable part of the job is – more... working with my employees and getting the job done. – less
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No training and a figure it out yourself attitude needed
Job Placement Coordinator (Former Employee), Chicago, IL – November 28, 2012
Imagine being given a task at a new job without any guidance or backup.
Bullying female employees included!
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New Horizons Computer Learning Centers of Chicago
Account Executive (Current Employee), Chicago, IL – November 21, 2012
The typical day involves prospecting, setting up meetings with new and potential clients to discuss training needs within the organization. There's an opportunity to learn and/or advance your knowledge in technologies. Particularly, those related to software. The management team is great and the co-workers make for a comfortable work environment.
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Learning through teaching
Instructor (Former Employee), Cincinnati, Ohio – November 12, 2012
Great way to get comfortable with public speaking, interacting with customers one on one, dealing with high stress situations, problem solving, and working in a team environment.
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Good training, terrible job placement
Trainee sponored by Mass state funds. (Former Employee), Waltham, MA – October 31, 2012
Pros: good training
Cons: no placement at all!
The training was great, I got in the upper 80's and 90's on my certification tests and I was told they place graduates 80% of the time.

The problem: the people who told me that, have left the company and it's been over a year since I graduated and have not been sent on one job interview by New Horizons.

To this day I am still unemployed. From my view, – more... they just took the money and ran with no placement efforts. – less
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Great Experience
Student (Current Employee), Durham, NC – October 9, 2012
New Horizons has been essential to my transition from the military.
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About New Horizons Computer Learning Centers

Since 1982, New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. – Read more