Diverse and forward thinking, always putting the customer first.
Pros: Innovative ideas towards employment, and customer care. Fun environment, with a wonderful collection of friends and memories that I take away from it.
Cons: Growing through growth, and a change in some philosophy. A little muddy in what the company goal is.
Working for New Seasons Market was a blast. The company was built on the premise of customer service to maximize the shopping experience. Their philosophy beyond local and sustainable was if a good work environment was created, the employees would be better enabled to offer the best customer service experience for those shopping with us.
I worked as a store floater with the company. This was a position that worked each department depending on staffing and/or how busy a particular department was. Meaning, if a department had employees out because of sickness or vacation I would work there to cover for them. Also, if there was a major rush like a lunch rush at the deli department, I could move over there to offer additional coverage. My duty was customer service first, then to aid the department as they needed.
With the challenge of working all the departments I've gained numerous skills, as a cashier, meat clerk, produce clerk, etc. All the departments had different skill sets that needed to be learned and I loved this. Each day was a learning experience, but I loved having the skill set to assist any of my customers or co-workers at any time, any place.
Challenging was setting co-workers' expectations in that you had to be well organized to meet the needs of the department you were assigned to. Prioritization was important in figuring out which areas were needed coverage first. You couldn't always make everyone happy, but just do the best job possible. I would have to say this really grew my communication in a solid manner. Also, being creative in – more... coverage at times, since there was only so much I could do.
In that, management was great. When the position first started they didn't know the best way to apply it. It was originally intended to be a customer service focus only. Allowing the department employees to take care of the department and customers as needed. As we went along they were receptive in feedback that the position could grow, as I learned each department more and more thoroughly. At the end of my employment with New Seasons, I was taking care of the customers, helping with production, even assisting at times with opening and closing departments for the day based on need. – less